TUMI Store - South Coast Plaza is known for its excellent selection of high-quality luggage and travel accessories. Customers appreciate the friendly and knowledgeable staff, especially the sales associates who provide helpful guidance and support during the shopping experience. Many note that the store offers smooth transactions, including the ability to reserve luggage and monogram items on-site. The welcoming atmosphere and attention to detail make it a favorite for those seeking reliable products. Overall, the store comes highly recommended for anyone looking for superior luggage and outstanding customer service.
I had a great experience at this store. Kiem acknowledged us immediately, even while he was helping another customer, and quickly evaluated the broken handle on my luggage. He confirmed it was covered under warranty and had it repaired in about 10 minutes.
December 2025
Excellent customer service. I was greatly informed about the various luggages and colgone that Tumi offered. The sales representative Warren helped me tremendously with narrowing down what scents best suit me and even provided me with water during my shopping experience. Would definitely visit and shop again!
September 2025
I brought in a piece I've had for 15 years that was falling a part for a repair consultation. The staff were amazing and repaired one of my favorite pieces (Large Soft Satchel) so I can keep her another 15 years.
