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December 2023 by Anita S.
I was having trouble with a laptop I hadn't used in months. I was able to make an appt for the next day. At my appt the 2 technicians were nice and helped me no problem. All fixed in under 15 min!
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November 2023 by Sean Lenahan
So this is gonna be a weird.. but true review. I took my Samsung Fold 4 in because it had things I have never seen a phone do before. I had the sound go out, then the temperature warning, and then the phone just died. I'm usually a very tech savvy person myself since I do dev work and etc. but to no avail, I could not get my phone to come back to life. Took it to T-mobile and they were morons just trying to sell me a watch. Took it to uBreakiFix and they were very cool , thurough, and competant. They realized and told me with clarity how rare my issue was and how long it would take to fix and how it would be actually in my best intrest for Samsung to fix it. I spent about an hour with them watching them go through trouble shooting and what not, none of which I pushed for but they did on their own accord and with percision. At the end of the day I took thier advice and reached out to Samsung and I never had to pay a dime to anyone. These guys are honest and pros. I reccommend you go to them, respect thier honesty and you will be satisfied even if they cannot help your issue.
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November 2023 by Nicholas M
About a week ago I came to get my Galaxy A52 fixed due to a broken port. They told me about a week that they could get the official part, and I was fine with that. Until I checked back with them about it about a week later, and they never ordered the part in the first place. ? Had to get phone serviced somewhere else or wait another week to get something someone else could do in a day
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November 2023 by Anthony Torres
Ali was great service fast a friendly recommend forsure check them out for your phone repairs!!
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November 2023 by Haitham Chehabi
Ali and Ramesh were incredibly helpful and knowledgable. While other stores turned down my phone or said they couldn’t fix it, they welcomed me and were able to fix it and do an incredible job. I recommend this store over any other store that fixes phones and tablets.
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October 2023 by Zachary Y.
My phone randomly stopped working mid work day. Black screen, nothing working, and I consider myself fairly tech knowledge full and I thought my phone was dead. I called ahead from a friends phone and asked if they could check out my phone before closing for the day and they politely said yes. When i pulled up, 2 nice workers ran quick diagnostics and then somehow got the phone back on and working without charge. I offered to get them food from near by but they refused out of the kindness of their hearts. Great people and service. Seriously thank you
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September 2023 by Tom Stephens
Awesome job. My phone was fixed super fast. Khalid did an amazing job. He is very professional. I'm going to send everyone I know here.
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September 2023 by Jane D.
If they hire someone new they should make sure they are up to speed on the computer before leaving them alone. It took over 15 minutes when I dropped off my phone. It took the guy 20 minutes to figure out how to print what I need to sign when I came back to pick up my phone. He even stopped helping me to help another customer. He had an AirPod in and 3 silver bracelets on, I didn't catch his name. I will not be back to this location. I'll drive even further if I have to in order to avoid incompetent employees.And on top on it, they said they would call the alternate number on file to let me know it was ready, he did not. And I was waiting 5 hours to know if my phone was ready. I called and the guy was like "I texted you". He didn't and I thought maybe he was dumb enough to text my phone THAT I DROPPED OFF, no, he didn't. He's just incompetent.
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September 2023 by Jeffrey Shore
I found this company on yelp and decided to bring my iPhone 11 to them to fix the cracked screen. The gentleman at the desk told me it would cost $170 to fix. I came back 1 hour later and the phone was fixed. Fast forward 3 weeks later and the iPhone screen had spider webbed. I brought the phone back and they wanted to charge me another $170 to fix. The warranty on the receipt claims they have a 1 year warranty for everything except liquid damage. I was told since the screen cracked they could not cover it. So the 1 year warranty is completely useless for a cracked screen after 3 weeks. Come to find out they put on an aftermarket screen. I was never given the option to put on a real Apple screen or an aftermarket screen. If I knew there was a difference I would have bought the original Apple screen from the start. I never use after market parts. They are cheap and break easily. I would not recommend this store to anybody. There are other stores in the area that have much better customer service. What a rip off!
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September 2023 by Jeffrey S.
I found this company on yelp and decided to bring my iPhone 11 to them to fix the cracked screen. The gentleman at the desk told me it would cost $170 to fix. I came back 1 hour later and the phone was fixed. Fast forward 3 weeks later and the iPhone screen had spider webbed. I brought the phone back and they wanted to charge me another $170 to fix. The warranty on the receipt claims they have a 1 year warranty for everything except liquid damage. I was told since the screen cracked they could not cover it. So the 1 year warranty is completely useless for a cracked screen after 3 weeks. Come to find out they put on an aftermarket screen. I was never given the option to put on a real Apple screen or an aftermarket screen. If I knew there was a difference I would have bought the original Apple screen from the start. I never use after market parts. They are cheap and break easily. I would not recommend this store to anybody. There are other stores in the area that have much better customer service. What a rip off!
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September 2023 by Ethelyn Marcucci
Khalid was Very Professional and put my mind at ease about my Phone being up and running in a couple of hours, Same Day!! He is kind and knowledgeable . I will definitely be referring Kahlid and " U break It, I fix It" to All of my friends and family. Thank You very Much.
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August 2023 by Mariapaz Stern
They fixed my cracked Pixel 6a phone screen within a couple of hours. I originally tried to take it to Best Buy after making an appointment online only to be told they don't fix Android phones. ?Highly recommend this place since they specialize in cracked phone and tablet screens.
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August 2023 by Simon Albon
Absolutely wonderful experience getting my phone fixed. Screen died, scheduled an appointment, dropped off the phone 3 hours later it was good as new. Brilliant service!
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August 2023 by Naoki
I would recommend not only asurion to others but also great thanks to Khalid! Had my phone service by him. He was able to apply the warranty on my phone to save me hundreds for my repair. Had the repair done in only a few hours.
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August 2023 by James H.
cheapest price in all of orange county, (dont believe CIR), fast and courteous service, great repair on my phone, dont forget to get the 10.00 online coupon code for your repair. I will always go here for all of my repairs from now on.
