June 2023 by Nicole C.
Came here at 2pm to find out that they closed early. I came on Yelp to double check this morning to make sure of the hours so that I got here in time too....This puts me in a really tight spot now. Ugh!
April 2023 by Victor R.
The UPS store is not paying much attention on the mail, J had checks from other people and I had calls from people who got my checks and it is becoming very unacceptable situation.
April 2023 by Carolyn V.
UPDATE: I wrote this several months ago but Yelp didn't post it. It's important that this particular UPS store on Harbor & Baker in Costa Mesa, and Kimberly in particular, gets a proper shout out :) Kimberly demonstrated FIVE STAR :) customer service and created an excellent experience when I needed notary services and shipping for vital legal documents.The store was very busy but the entire staff kept customer service flowing efficiently and with a smile; when I approached Kimberly her warm smile and incredibly efficient demeanor got me in and out of the store in a very short time, with great guidance per my transaction and I really appreciate that approach. Having my own small business and having worked retail somewhat over the years, where customer engagement is concerned, good, but increasingly rare, is great customer engagement therefore I appreciate it even more... practice "The Golden Rule" with each and every client, customer and transaction. Proper engagement being vital to businesses, whether small or large, it matters when people receive recognition for jobs well done (instead of just negative feedback). Especially in this day & age of social media where lots of bad interactions are featured, it seems much more beneficial to put the spotlight on great people doing good & great things for others. That may sound old-fashioned but it's true and Kimberly is a gem and a true asset to her team & UPS as a whole. I am happy to recommend good resources and talented individuals including Kimberly and this UPS location in particular.
March 2023 by Lexustech
Busy parking lot shared by neighboring shops but they have 3 assigned short 10-15 minutes parking spaces right in front of their store. Minutes away from home so its the perfect spot for my Amazon returns and drop offs . The staff are great, fast and attentive. Other UPS stores that I used were understaffed and I would have to wait because of the line in front of me.
March 2023 by ISSA LNN
Thank You Kimberly for such a great experience so welcoming && helpful my Fiance and I truly appreciate your customer service we will definitely keep you and this store in mind for.our next printing needs...Will be recommending it for sure God bless you && Thanks Again?
March 2023 by Linda W.
I always come here to send back my Amazon and online returns. They never lose anything, the staff is well trained to be pleasant and efficient. They always give a tracking receipt.I've never paid to send out anything personally. Just the free returns.
December 2022 by Claudia Burns
This UPS store has excellent customer service!. Fast, friendly, and efficient.I have been going there for years and have zero complaints.
November 2022 by Josh L.
Kim and Natalia were amazing in helping me out with my HUGE shipment of very fragile items! It took me over 2 days to ship everything! They went above and beyond and their customer service was outstanding!I have also worked with William in the past and he is great and super helpful as well!
October 2022 by Dominique Z.
Thank you tons Tristan for the excellent service and helping me so efficiently with my Amazon return. Great staff, location and timely service!!
October 2022 by Thomas H.
Very easy.I came here for some printing. Was not familiar with the store setup. The guy behind the counter pointed me to computer when I told him what I need and asked if I need any help. I said no and was out of there within two minutes...very convenient.
October 2022 by Mauricio Millan
I gotta give it a 5 star. I arrived at 6:32 pm, 2 minutes after their close time, and William was nice enough to let me finish my shipment which was super important. This was extremely nice from him and the entire UPS team. Truly appreciated the help!
September 2022 by Ellie N.
Monica at this store..... OH MY GOSH! She was thee most HELPFUL, considerate, hard worker I have ever met. I brought in my keyboard to be boxed up because I am moving to Alaska. It probably took her almost an hour to box up this nightmare. Bubble wrapped, had to cut boxes to make the keyboard fit, and the helped me bring it back to my car. Plot twist.... After all of that The box DID NOT FIT IN MY CAR. She brought it back in the store, cut down the box even more to make it fit so I didn't have to pay the $500 to ship it to Alaska. The sweetest human for taking that extra time and care to make sure I was taken care of during an already stressful time. THANK YOU MONICA!
July 2022 by Tabitha G.
This UPS specifically is awesome, and created a custom box for me in minutes and checked me out in no time. This is my home UPS and I go there all the time to send out returns etc. Super friendly and helpful every time!
July 2022 by Christina Borg
We always come to this location because they are fast friendly and very professional.
July 2022 by Deanna K
Beware of their shipping supplies! $6.80 for a medium sized box??? RIP OFF! If I didn’t have an already paid ups label I wouldn’t have considered going to their store. I was thinking since I needed a box I should just go in the store and get one from them. Yikes! You can go to other stores and for a medium sized box I’ve even seen $3-$4 but $6.80 for a box?! Never again!
