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May 2024 by Susan O'Donovan
Lots of staff to assist, notary public at the ready, and nice cool a/c on a hot day!
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March 2024 by Aaron Acosta
The Shipping Center Customer service and Delivery Driver Service are amazing and better than other companies!
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March 2024 by John Lenanton
Whenever I visit this UPS store the personnel are always so pleasant, helpful and efficient. It is a pleasure to go there.
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February 2024 by Susan Garrett
Staff is always kind and helpful
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December 2023 by Mark
Outstanding service at UPS Store 0247! Cindy and the team went above and beyond to assist me with a challenging situation. Their dedication to customer satisfaction is truly commendable. Highly recommended!
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August 2023 by kirk mosher
Plenty of good service! Quick and easy
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June 2023 by Nicole C.
Came here at 2pm to find out that they closed early. I came on Yelp to double check this morning to make sure of the hours so that I got here in time too....This puts me in a really tight spot now. Ugh!
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April 2023 by Victor R.
The UPS store is not paying much attention on the mail, J had checks from other people and I had calls from people who got my checks and it is becoming very unacceptable situation.
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April 2023 by Carolyn V.
UPDATE: I wrote this several months ago but Yelp didn't post it. It's important that this particular UPS store on Harbor & Baker in Costa Mesa, and Kimberly in particular, gets a proper shout out :) Kimberly demonstrated FIVE STAR :) customer service and created an excellent experience when I needed notary services and shipping for vital legal documents.The store was very busy but the entire staff kept customer service flowing efficiently and with a smile; when I approached Kimberly her warm smile and incredibly efficient demeanor got me in and out of the store in a very short time, with great guidance per my transaction and I really appreciate that approach. Having my own small business and having worked retail somewhat over the years, where customer engagement is concerned, good, but increasingly rare, is great customer engagement therefore I appreciate it even more... practice "The Golden Rule" with each and every client, customer and transaction. Proper engagement being vital to businesses, whether small or large, it matters when people receive recognition for jobs well done (instead of just negative feedback). Especially in this day & age of social media where lots of bad interactions are featured, it seems much more beneficial to put the spotlight on great people doing good & great things for others. That may sound old-fashioned but it's true and Kimberly is a gem and a true asset to her team & UPS as a whole. I am happy to recommend good resources and talented individuals including Kimberly and this UPS location in particular.
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March 2023 by Lexustech
Busy parking lot shared by neighboring shops but they have 3 assigned short 10-15 minutes parking spaces right in front of their store. Minutes away from home so its the perfect spot for my Amazon returns and drop offs . The staff are great, fast and attentive. Other UPS stores that I used were understaffed and I would have to wait because of the line in front of me.
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March 2023 by ISSA LNN
Thank You Kimberly for such a great experience so welcoming && helpful my Fiance and I truly appreciate your customer service we will definitely keep you and this store in mind for.our next printing needs...Will be recommending it for sure God bless you && Thanks Again?
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March 2023 by Linda W.
I always come here to send back my Amazon and online returns. They never lose anything, the staff is well trained to be pleasant and efficient. They always give a tracking receipt.I've never paid to send out anything personally. Just the free returns.
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December 2022 by Claudia Burns
This UPS store has excellent customer service!. Fast, friendly, and efficient.I have been going there for years and have zero complaints.
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November 2022 by Josh L.
Kim and Natalia were amazing in helping me out with my HUGE shipment of very fragile items! It took me over 2 days to ship everything! They went above and beyond and their customer service was outstanding!I have also worked with William in the past and he is great and super helpful as well!
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October 2022 by Dominique Z.
Thank you tons Tristan for the excellent service and helping me so efficiently with my Amazon return. Great staff, location and timely service!!
