July 2023 by Lorenna Debella
Horrible place! 0 customer service. The lady screamed at my boyfriend telling him to hurry up. Don’t go there!
July 2023 by Kimberly B.
Rudest f****** b***** I walked in and all I asked was if I can get my package shipped that it was prepaid already Didn't even get the chance to say anything else! Before that rude a** f****** worker started getting angry over nothing. A customer helped me INSTEAD! She needs to be FIRED! F****** b**** has a stick up her a***
June 2023 by Kat K.
I wish there was an option to give half a star or no stars at all. Terrible customer service! I arrived for my passport appointment a few minutes late. The next passport appointment was scheduled 20 minutes later and they refused to help me. I said the passport appointments are scheduled every 15 minutes we have 20 I don't understand why you can't help me and they said because I was late I will have to make another appointment..go to USPS.com and make a new appointment is what they told me. The supervisor Dwayne was so rude and should not be in the customer service business at all!!
June 2023 by Scarlett
This place is absolutely awful. I have been coming to this place for 10 years sporadicly and I ALWAYS see the employers being rude to the customers. It doesn’t matter if you are old, pregnant or ESL, these people, specially the Asian man with glasses, have not interest to be friendly to people because their job is safe. Very sad how this place is ran. When I get out of my car I always take a deep breath because I know what I am facing when coming here, but after the rudeness I experience today, I am definitely not coming back.
May 2023 by Johnny T.
Seriously, read how petty some of these reviews are. It's sad so many reviewers suffer from impatience or incapable of managing simple transactions these days. The people that work there are nice and efficient, just have realistic expectations when you leave your house.
May 2023 by Spencer G.
Costa Mesa postal workers seem ignorant of the constitution and customer service. Further proof why most people just use electronic or third party services.
May 2023 by Kyle Sharbrough
Unbelievably Frustrating. I was trying to get a passport and I had an appointment at 2:15 and 2:30. This was scheduled months in advance and I took time out of school to get this done. I arrived at 2:19 and they told me I couldn’t do it. Why? Because NO. I understand I was late, but I can still do my 2:30 appointment? NO. They said the 2:30 appointment is from 2:15pm -2:45pm. WELL THEN WHY IS IT A 2:30 APPOINTMENT. There was nothing saying to arrive a day early to the appointment. They just don’t care about their customers. I had all my paperwork ready to go, they said I was late… for my 2:30 appointment when I was there at 2:19. There were 3 workers and one Japanese guy couldn’t even speak English. Sorry for the rambling, just trying to vent my frustration.
May 2023 by Matt Ward
This is the worst post office I have ever been to. Fernando didn't offer full explanations of post office procedures then proceeded to YELL AT ME for not knowing the rules. He could not operate the Point of Sale system to give me a refund and berated me until I purchased postage for an item that NEVER MADE IT to the destination. The manager of the post office just looked and laughed at the situation instead of offering customer service. It is a complete shame that we have to pay increased prices to guarantee the pensions of people that can't even help us mail packages. I would prefer that they have to compete four our business, actually get educated on products and best practices for management - THEN you could actually deserve the pension we are already paying for.SUPER incompetent staff and when you see Fernando - and he yells - you have been WARNED!
May 2023 by Taina Mar
Celeste has the most wonderful customer service and attitude, she was understanding and patient, overall great experience
February 2023 by Rodrigo Rosa
some of the staff lacks the typical "excessively nice" attitude seen in other places, and instead they behave like normal humans. i think that's why people complain. they do their job fine.
January 2023 by Vicki H.
Go out of your way to the Newport Beach office.Avoid the Fairview location!I bought 3 pages of stamps and going out the door saw that one page had weird witchcraft symbols on the stamps. I quickly asked to exchange the one page and was denied! Even the other customers in line were shocked that they would not exchange them. He said I could toss them and buy a new page.
January 2023 by Redondo S.
Given the fact that there are many horrid reviews of this particular post office, I feel an investigation should take place and have the higher ups review video footage with the volume on. Chris, a lady who appeared to be in her late 50's was extremely rude and not helpful whatsoever. It felt like she didn't want to be there and technically shouldn't be working as a postal clerk with the lazy confrontational attitude she exhibited today, not just with me but I witnessed it with other customers too. People like her should not be interacting with customers. Yes a complaint was filed on the USPS website with a call back requested.
December 2022 by Glammberr Land
Beware the people that work here will steal your packages. The supervisor there says you can just walk in and take any package you want. WTH?
November 2022 by Mike jiang
The Asia guy in back yard super rude!! He only want money but don’t want do anything!! He let me don’t come to this post office anymore. I am a online store E commerce seller every day I have about 40packages sped 500USD every day for shipping fee! This is how they treat customers! Cause this is government business not his so they do care about the service attitude! Just want chea-t the paycheck! Lazy and barbarous！ Better go back to Vietnam！ Vietnamese refugee always like that!!!!
October 2022 by Okhan Baturay
literally closed 10 minutes early and a good 7 people weren’t able to ship