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November 2023 by James Murray
Valentino said...."It takes tiles to tango"
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November 2023 by Savitri Benedict
Just leaving my own 5 star here because most of the lower reviews definitely seem to be entitled people who really don't expect to spend money to fix $1000 shoes?????? Like I- if they were converse I'd understand why they're triggered they can toss it in the wash..... but like these are thousand dollar shoes, it's a boutique with DESIGNER clothes. I'm not understanding why people are complaining about paying extra money for shoes when 1. They clearly have the money for it after paying$1000 for shoes2. They're really starting to sound cheap not wanting to pay for fixing up what they spent 1000s on
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October 2023 by Salisa Douglas
I read some of the reviews when I went to go look for the location. I typically don't buy in store, I'm an online shopper, and I went in to get my shoe fixed. It's already better than other designers that don't have in-house repair. I just paid to get the studs replaced, and because my shoe broke after paying for a repair, they replaced my shoes. Keep in mind, my shoes were not trashed, but they were out of warranty. My experience today, and the manager's willingness to help has sold me on being an in-store shopper at this location for a lifetime. Thank you for owning my customer experience.
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September 2023 by christine le
Bad customer service. Store manager was rude to me.
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February 2023 by Eric O
My family and I went in with very casual clothes one day and the newer employees were talking about us and giggling. Very unprofessional.The person I have worked with in the past quit because she was moving states. I miss her dearly. So sweet, patient, and considerate. Hard to find in a luxury store these days. I would buy things in Valentino just because I preferred working with her, even if I thought something in another store looked better. It’s just a shame. Truly.
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January 2023 by Rainn E.
The presentation of the store at first impression is simplicity at its finest, brightly luminated sections perfectly aligned with each other displayed arrangements of visually appealing footwear and accessories . The floors and walls match in color and material giving off an elegant and sophisticated look and feel. The footwear was stunningly beautiful however upon closer inspection I realized The emphasis is on the design qualities and not so much on material quality as the heeled pumps did not feel strong but rather likely to be easily damaged. I decided to purchase them anyway for their visual appeal . The customer service as well as the shopping experience as a whole was pretty much basic, nothing extraordinary. The sales associate was attentive. Boutique Presentation: 5/5 Quality [measured against other things of a similar kind) : 4/5 Beauty and Presentation of products: 5/5
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January 2023 by YOLEE RODES
Very nice I love the store I love love the shoes everyone is so helpful and the staff goes out of their way to give you a wonderful experience.
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December 2022 by Jamie M.
I can't believe I waited so long to get the infamous Valentino Rockstud heels! I called the store and José assisted me over the phone. I mentioned they didn't have the nude colored grainy/pebble caged Rockstud pump style on their website, and that I didn't want the patent or regular smooth leather material. They only had the black color listed online. He told me although they aren't listed online, they do have the grainy/pebble poudre (nude) color in stores. He reserved a pair for me, so I went into the store to get them. When I entered the store, I was greeted by a friendly woman and man. When José came out, he brought out my shoes and offered me a refreshment. Such a fun shopping experience! I tried the heels on to make sure I got the right size. I have wide feet and usually fit size 7.5, but size 8 did it for me in this style. The shoes are sooo much nicer in person. Pictures do not do justice. And when you wear them, they are incredibly flattering on any body type. You have to see it in person! They're a MUST HAVE in your shoe collection. These can be worn with jeans, leggings and a coat, a cocktail dress, summer dress, and even shorts. I have thousands of outfit ideas - a causal and dressy. Such a versatile shoe, I will definitely get my wear out of these. I shopped around with José for a summer heel too. He's very patient and has a lot of advice and will take the time to see what you like. I will come back next year to get the chunk heel in a seasonal color or maybe even in the color poudre again. Even in 100mm, the chunk heels are so comfortable. I think I'll be able to wear them all day shopping in LA or even a whole day out on the strip in Vegas. Valentino shoes are crazy comfy. Visit and see for yourself! All in all, my first visit at Valentino was amazing! The lady at the front and the other men in the store were so welcoming and friendly... thank you again José! If you're looking to shop around and find the right style for you, request him! He'll take care of you and send friendly follow-up texts. Very professional. I'm so happy with Valentino's customer service.
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October 2022 by Janney A.
Valentino is my brand! I love it. All their shoes are super comfy. Including the heels. I can wear them all day long (compared to others....if you know, you know....LOL). You definitely get what you pay for with this brand. I really do wish they had at least something for baby/kids. It would be really cute. Moving on to customer service....what can I say. Everyone is amazing. From security to advisers (if you're in communications you understand the "er" in adviser). Catherine is my go to. She is the sweetest! She did spend a lot of time with me & had to go get one pair of shoes and a belt from somewhere else. It didn't take long. Just gave me more time to shop. She answered all my questions, provided feedback if what I was trying on looked good, offered us water as soon as she brought out the first pair of shoes to try on. I went back 1 or 2 weeks later & I texted her to ask if she was working. She replied right away. She was busy with a client, but her coworker was able to assist with what I needed. I saw some earrings that I liked, but didn't buy there. I texted her a few days later and asked if she could help me with the transaction over the phone. She sent me the link and it was super easy. I got my earrings a few days later. Thank you so much Catherine! You're the best.
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April 2022 by Real Tech
the products and cheap made they lost the attention to detail ,its all about the money No quality ,products are built by anyone now I have tons of item that are consider trash now after one or two uses ....what a shame .....
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April 2022 by OCMotivator
Stores empty, security guy ignored us, when we asked to come in, he said the store is “full”, I pointed out that literally there were 2 people in the whole store and he said “bye bye”. It’s not fair to him to be put under this pressure to shoe customers away out of frustration. Salesperson came up and let us in. Salesperson was outstanding once we got in after being made uncomfortable at the door. He was just following the rules, but the rules are anti-customer at best and not fair to him or us. There are other stores for heavens sake. This isn’t target folks. #customerserviceisdying
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April 2022 by Tom Luu
I went to the store today on March 25th 2022 at around 7pm, the old security guy was extremely rude to me, as a fan of the brand, I will never walk in this store again, I wasn't able to find the item that I was looking for, so I walked out, the security guy looked at me and said "you buy nothing" with a disrespected attitude and then he cursed me in his own language which I did not understand.
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January 2022 by Abdulaziz F.
The worst experience I ever had from boutique shop I went and I bought an outfit for my birthday and this what happened for the shirt after I wore it for 1 time not even 3 hrs Don't even think to spend ur money in this place Go to Dior or Gucci or Lv they would take care and give way more quality service
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January 2022 by Laurel T.
I love coming in here for all of my cape needs. Love their shoes here too. Everyone has always been so helpful. Will always continue to come in whenever they have new capes in season
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October 2021 by Arianna Colffer
I wanted the rock stud sling pumps but they were unavailable in south coast. José, the SA got them sent to the store so quickly and he was SO NICE. I felt so valued as a customer. Thank you José for getting the shoes and giving me a wonderful shopping experience. ☺️