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March 2024 by Ashley Rodriguez
Rude, did not fully fill my oil. They kept dripping it on the dip stick to appear fuller than it was. Kept raising voice when asking questions and bad attitudes.
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March 2024 by Jesse Sandoval
Excellent customer service extremely satisfied with overall experience!!! All crew is extremely friendly and very informative!
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March 2024 by Kimberly Trantham
They were amazing quick and efficient Make sure to show me everything check the tire pressure really great guys
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December 2023 by Kinley Wurl
Ismael and Victor helped me out with my oil change and did such a wonderful and thorough job. They made sure to check and top off everything and replaced my battery in no time at all. I don't even live close to this Valvoline but I will definitely make the trip again next time. Wonderful customer care and excellent work by the whole staff.
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December 2023 by Matthew Goldsmith
Came here on a Sunday night around 5pm. Person I spoke with was super friendly and let me know that they didn't have my oil filter in stock. He called around and found it in Tustin. Great, appreciate them going above and beyond. I said ok great, but they close at 5 and I'm the other way in huntington so I'll go later in the week. Person says "no, they close at 6 so you can go tonight." I said "you sure? Google says 5." And he says "no I checked directly with person on the phone they'll be there till 6". I showed him my nav to make absolute certain that I found the right location in Tustin and he agree. Ended up in Tustin 45 mins from my house and it was completely dark at 525.
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October 2023 by Darnillious D'Artes
You should read my rant. they are absolutely horrible at customer care. They have untrained techs that are not doing the job correctly. Where is my 18 point inspection and my call back from the store Manager Armando. Don't use this service unless you want to end up on the side of the road Like I was. Don't expect anyone to call you back after they say they will. I have been waiting two weeks for some answers and nothing. Don't show up if your oil light or check engine light comes in, they can't help you. They lost the diagnostic reader. Really? And still sent me out of the establishment with an oil leak that absolutely could have been seen if they did his job correctly. But he didn't and now my engine is seized up and gonna cost $8,900 to have the engine replaced with no fault if my own, Except for coming to an oil change shop to have my oil checked and changed to be talked out of an oil change by the tech is simply unnerving. The manager cannot help but run his mouth while you ask questions. Loose lips sink ships and he screws up and denied a claim that I had not officially submitted. Wow. Looks like court time over negligence on their part. Do my due diligence and take them to court. Next step Judge Judy.See you in court Armando.
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October 2023 by William Ramsey
I'll be back again thanks to the entire crew keep up the good work
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September 2023 by Brett B.
Not a minute into leaving, my skid plate came off and was dragging under my car. Went right back, they gave me attitude and "all they could do" was put it in my trunk. This place sucks!
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August 2023 by Austin Morrow
Awesome place. In and out oil change in under 20 minutes and only paid 50$. Superb customers service and wonderful employees
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August 2023 by Roman M.
Pase por la manana y me atendió Jose me recomendo barios servicios que necitaba mi 2006 ford f150 me explico que función tenia cada servicio ..opreve que se los isiera el servicio fue rápido ableme con su equipo que 3staba por la manana .....
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August 2023 by Renee N.
Do not bring your car here! They messed up my transmission! They recommend a service on my transmission awhile back. My car immediately ran different ever since so I took it to a real mechanic. My car transmission never leaked or ran differently until your employees did what they did to it! You aught to be ashamed of your work and horrible service!
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August 2023 by Adrianna Padilla
Ismael was great. He gave us great customer service and was so nice. He was really helpful and gave me a lot of insight about my car and I appreciate it and definitely will be coming back!Service: Oil change
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August 2023 by Christopher Pierre
Terrible service, the staff don’t acknowledge you or let you know how long the wait will be even if you’re literally up next. Huge signs that say 15 minute oil change yet I waited in line for over 45 minutes. I won’t be backService: Oil change
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June 2023 by Valerie S.
Speedy and friendly service, was able to use a coupon, which was a nice surprise thanks for the oil change.
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June 2023 by Tessa H.
Quick and easy! Always honest and professional. Recommend :)Usually have good coupons available
