-
September 2023 by Kelene T.
Dear Cruise America: You rented us a vehicle (July 2023) with 8 bad spark plugs and a refrigerator that stopped working one day after we rented it, due to a corroded part. We learned this from the mechanic you assigned us to when we insisted the vehicle wasn't safe to drive 500 miles in the 110 degree desert heat. We couldn't drive it over 60mph without the engine sounding terrible. We lost 2 days of our trip while we waited for the rv to get fixed. It would have been 1 day in the shop if it didn't take Cruise America 4 hours to approve the repairs. The help desk said you'd reimburse us $50 for a cooler and $28 per day for ice. That's good. But when we returned the RV, we were told to return the cooler as well. It's your policy. Your policies suck. Makes no sense. The dealer said we can call Cruise America to lodge a complaint. When we did, we were told we can't talk to anyone to resolve this because we already turned in the RV. We hoped to talk it out, negotiate 2 days rental reimbursement and the $50 for cooler. Instead we had to send an email, wait 2 weeks for a reply, and I still don't see any reimbursement. The email reply agreed to 2 day rental and cooler reimbursement. We signed the form. It's been over a week and no reply or reimbursement. Also the couch had bad springs, sagged on one end. I give 2 stars because the 24hr hotline did respond and help us each time we called while on the road. The other beds were comfy and it was clean. Once repaired, the engine ran great and fridge worked. Also, charging per hour of generator time is unsafe and a rip off when you need cool air during a heat wave. On top of that, I'm responsible for filling up the propane tank (which I agree with) but charging us per hour to use it is BS. We managed to salvage a nice trip despite all this because we are positive people. But I won't be renting from you again.
-
June 2023 by Jake S.
Worst Penske I've ever been to. Manager Juan was trying to nickel and dime me for everything. Showed up 30 mins past time and he charged me 2 HOURS!!! Gas was filled and he tried to say it wasn't filled. If you want to get extra charged for everything go here. I took a picture of gas, so I can show you how full it is. STAY AWAY FROM THIS PENSKE!!!
-
November 2022 by Rudy R.
Motorhome heater did not work. Motorhome battery would not hold a charge and was dead when I picked up the motorhome and the service agent said it was fine but it was not fine. I ended up having to use the generator more because of the batteries resulting in more generator fees. Also there was a water leak in the storage area where the spare tire is that got my gear and equipment wet. The folding table in the storage area was covered in some sticky substance and was unusable. Service agent told me to be back by 12:00pm. I was back before 12:00pm but the agent decided to help a customer that arrived after me. Then by the time the agent checked my motorhome back in it was after 12pm and he said I have to pay a fee and argued with me about it. Eventually a few days later they refunded me the extra fee which should not have been charged in the first place. This is bad customer service along with improperly maintained equipment.
-
September 2022 by Soroosh Hesam
called to reserve a van for my family coming in from out of state. as told that they were sold out but had a couple 12 passengers. Eventually got one reserved and David was very professional to when he assisted us.Would definitely check out!
-
July 2022 by Sorin B.
My first experience renting and RV and it was pretty bad. The owner who showed me the RV rushed through everything and didn't care to make sure I know what I doing and feel comfortable. I had to figure out most on my own and that caused major inconveniences for me and my family on our trip to Big Bear. I couldn't figure out how to use the heater in the rv so first 2 nights were rough on the mountain, the fridge didn't work most of the time. The windshield was dirty and wipers didn't work. The steering wheel pulled to the right. I received the RV with the tank half full. We went out of the way to only us the the bathroom for #1 and did the dumping at Big Bear cleaned everything real nice and somehow when I turned it in they found stuff that came out and charged me extra 50 dollars. I would not be renting again from Cruise America and most definitely not from this ABC rental place in Costa Mesa. They are a joke. Also when I called to ask questions I was rushed and felt the rude tone of the person there, which I think is the owner.
-
July 2022 by Michelle A.
I had a reset Igor a Penske truck. Apparently the location was at a small one man office location in a suite of offices off of Birch and Mac Arthur. But there was an out of date directory, no Penske trucks in sight, no one answered at the office for Nagashi Inc. and come to find out this online reservation was lined up as a One Way out of state. WHICH WAS INCORRECT, I ended up reaching ABC RENTALS which not only answered the phone the guys was extremely patient to listen to me try to explain what was happening. I don't know about you , but these days most people want nothing to do with your problems. These gentleman said they had a rental of exact size they needed and could get me going asap. I got there in less than 10 minute and was very relieved and glad to have come to this little tiny location in my backyard and got the full on friendliest treatment. I HIGHLY Recommend ABC RENTAL for a no nonsense moving truck rental experience. Harry was great and the gentleman who answered my call was beyond patience and helpful for us. Thank you !!!!
-
May 2022 by Joseph M.
These guys run a top notch organization. The young man who checked us in for pickup was knowledgeable and friendly. Check in was quick, they gave a detailed explanation of how to use the RV and suggestions on where to refill the propane when we were ready to return the vehicle, which was super helpful as this was something I've never done before--it made the return of the vehicle easy and stress free. The RV was perfectly clean and in great running shape. My wife, two year old and I had an awesome time in the RV and I would fully recommend renting a Cruise America RV from ABC Rental.
-
July 2021 by Matt P.
I rented an RV (Cruise America) from Juan Ceja. First of all, he is a super nice and honest dude. He helped me through the contract, and was extremely detail oriented. He also helped me with suggesting RV camp sites for my journey. Juan and his staff are pro's, and I will definitely be doing business with him again as well as recommending his business to all my friends.Keep up the good work Juan!
-
January 2021 by Angelina E.
First time customer to RV rental All around awesome experience! The RV was clean, ready earlier than expected and more modern look inside than I expected. Towed a trailer with ATV's and the RV handled great. Utilized for family of 4. Slightly tight because my boys are grown but was the only one available due to the New Years holiday. We will definitely be return customers. Price was fair also and customer service ( Juan ) office manager was excellent!!!
-
October 2020 by Rene T.
Great experience renting from cruise America. Staff was wonderful. So helpful and friendly. I will definitely rent from them again.
-
July 2020 by Angelo T.
We had a great experience with Juan at ABC! Unfortunately, there was an issue with the RV we were supposed to rent and Juan did everything he could to assist us with still making our trip happen. He was understanding and empathetic and we came to an agreement we were both satisfied with. The RV was clean and ready for pickup and both the pickup and drop off process was easy and seamless. We've decided to make our camping trip an annual tradition and that'll include renting from Juan and ABC. He also offers car services as well for reasonable and competitive pricing to and from LAX if that service is needed. Thank you Juan for helping make our camping experience memorable!
-
June 2020 by Sam K.
Everyone at the rental office was great, we got explained how the RV works along with how to fill, charge drive and dump the RV. The RV itself was clean and felt sanitary. Anytime we called before and after we got the RV the staff at ABC Rent a Car was Egdar to help us with our questions. I would and did recommend them to my DDS smoky and friends.
