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August 2023 by Jedi Master ASU
Customer service was good when we came in to look around. The particular item was not available and had to be ordered. Our sales person told us she will call when it becomes available. Jewelry looks so perfect.
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August 2023 by starrypunk20
I was initially texting with a woman at this location regarding a few pieces I was looking for. Once she found out she was not going to be there the day of my appt she cut contact. I found that to be super unprofessional and I almost wrote off this location. But I did end up meeting with Dennis to buy my dream piece. He was very patient and understanding and made my experience very enjoyable.
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August 2023 by Tri Luu
Not often I write an immediate review, but i feel like it is necessary. Today, August 8th is our anniversary, we were at South Coast and stopped by the store to get me wife an Onyx necklace. It was 7:40pm. Door man did not let me in. Even though I told him I know EXACTLY what I want (he confimed that they have it in the store) . i said "I'm sure one of your associates would appreciate a quick sale, I’ll be out of here as fast as she can charge my credit card” Door man still said no. One female associate saw me, made her way out to me but was stopped by the Door man. This location lost a quick sale tonight. I truely hope this is how the brand carry themselves. Such a highend brand with low grade service… at least at this location. Don’t waste your time here.
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August 2023 by Seyoung Kim
Love it!
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August 2023 by Jing
Very unpleasant experience with SA Jake and Rigo. Bought new bracelet with Jake and sent directly to be shortened. Another SA Rigo contacted me for shipping back to me. But not willing to provide tracking info. Received in a bad package and the certificate was missing. Contacted both SAs and no response for a whole day. Finally replied and said it will be sent. No apologies. Again, no tracking info but need signature.Never had such unpleasant experience with any other luxury brands/ stores. Will advise my friends not going to this store.
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July 2023 by Maura A.
Came in to pick up my item and was supposed to ask for Rigo Alcaraz after we had already spoken early during the day. Waited over an hour just to pick up my item very disappointing. I had to come to front desk again to ask receptionist to assign me to someone else this was ridiculous to wait over an hour for an item pick up. I'll prefer to come to Cameron was more helpful and attentive, VCA you need to improve some employees.
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July 2023 by Sheila T.
Decades ago I fell in love with the Alhambra collection. Finally, two years ago, I got my first piece for my birthday. Yesterday, I got another piece for my birthday at the boutique in Costa Mesa. The craftsmanship of the Alhambra is exceptional. Service could improve a bit more. Also, be it online purchase or in-store, item is not readily available. It has to be ordered in France with a wait time of two weeks or more.
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July 2023 by Lus Avo
Amazing in-store experience. Very welcoming employees. Gabriel was patient, knowledgeable and just superb!
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June 2023 by Lusine A.
Amazing in-store experience. Very welcoming employees.Gabriel was patient, knowledgeable and just superb!
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June 2023 by Katelyn L.
The customer service was top notch. Dennis our sales associate was nice and accommodating. We gladly bought two bracelets. He was friendly and quick with our transaction. Great experience. We will be coming back for the matching necklace. Thank you Dennis!
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June 2023 by NKL Media
I think this store need to be closed or replace all new employee and manager because the customer services are superrrr horrible. Never have worse experience like this before…. Please don’t waste your time to come to this store.
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June 2023 by Nkl M.
Disappointing Experience at Van Cleef & ArpelsMy recent visit to Van Cleef & Arpels in South Coast Plaza, Costa Mesa left me disappointed. The customer service was lacking, and I felt discriminated against. The staff seemed indifferent, giving preferential treatment to certain customers while ignoring others. Their condescending attitude and lack of professionalism were evident. Luxury brands should prioritize equality and inclusivity, and unfortunately, this experience fell short. I hope Van Cleef & Arpels addresses these concerns and improves their customer service standards.
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June 2023 by Luan N.
Horrible customer services. They made me and my wife felt like "why they here, asian can't afford this kind of shitty stuffs though" don't waste your tine at this store just go to Beverly Hills.
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June 2023 by Phuong L.
If 0 star was a option I would choose itBad customer service and very snobby attitude in the shopThe little manager Corin/Karen is very condescending and does not have customer care she is a bad representative of van cleef and arpel and same thing goes for the sales persons me and my family will not be back I agree with these 1 star review I will spend my money at another store !
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May 2023 by Gina M.
The SAs here are weird. They keep staring at you while you're browsing and keep following you around the tiny a** store. If they're being cautious and scared of theft, they're d**** since everything is locked inside of the glass case anyway. If they're trying to be helpful, staring and following around is off putting. I came in wearing my 10 motif alhambra necklace that I wear everyday of my life and they still kept giving me the death stare. Like relax - I am already a customer. I know I may look young and like I don't have VCA money yet, but I do. Online shopping is better. At least you don't have to deal with death stares for literally just browsing.
