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April 2025 by Sawsan Shakir
Pat was an absolute nightmare. I’ve been a great customer of Williams Sonoma for years, often purchasing high-end kitchenware and appliances. However, my most recent visit to this location was absolutely unacceptable and has left me vowing never to return.this encounter left me shaking from shock.
While browsing, my mom and I encountered an open flame on a stove with a pot next to it. There was no “Do Not Touch” sign or any indication that it wasn’t meant for customer interaction—we actually thought it was a display for testing the stove or knobs. When my mom touched it to check the knobs and how the stove works, a staff member named Pat suddenly appeared and attacked us verbally, yelling, “Do not touch that. You’re not allowed to touch that. Do you need anything?” She continued to shout at us even after I expressed shock, and this all happened in front of other customers and people she was helping. It was humiliating and completely unprofessional.
I asked to speak to a manager, but the damage was already done. Pat’s behavior was not only rude but also embarrassing, especially in such a public setting. The lack of clear signage combined with her aggressive response shows poor training and a lack of customer service skills. Williams Sonoma prides itself on quality, but if this is how their staff treats customers, I won’t be spending my money here again. I hope management addresses this issue, as it’s a disgrace to the brand.
1 star. I cannot recommend this location.
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April 2025 by Mina Tohid
Customer service is SO BAD . They don’t return defective items.
Will not buy their stuff anymore.
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April 2025 by Joseph Nacion
Came in today to take a look around was looking to add to my knife collection of Globe scissors and bone tweezers.
An elder Caucasian women who worked there was quite rude and ask to look at there selection as its locked cabinet.
She rolled her eyes! When showing me the selection she had no idea what she was looking for, i offered to help but she insisted.
What a waste of if time and dealing was painful, sorry you lost my business to amazon especially with your rude attitude.
Fire this lady already!
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March 2025 by Johnny Andrade
I went to purchase a knife, and Mary was very helpful with helping me find the right cutting board. She helped my new chefs knife and acacia boards find a new home.
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February 2025 by S Kubaska
The women who work at the South Coast Plaza store are rude. They offer to help you find something and then judge your questions with snippy short answers. Will go to a different vendor where the people are nice .
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December 2024 by patrick harms
Excellent
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December 2024 by Netser Cisneros
Love the brand , hate the staff attitude, it’s the holidays , go to the store in Crystal Cove customer service is better over there. I mean come here but avoid interacting with them, they expect to be treated respectfully when they do the opposite.
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November 2024 by nadia alipour
Staff are polite and helpful, miss Lois is very knowledgeable and helpful. Also, the managers are very nice. I like shopping at this store. I bought small kitchen appliances and I spent a lot of money, I’m very satisfied with the staff👍
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November 2024 by kathy
I came to tell the story of how I am being mistreated here, and then I saw others too. This is just so wrong, I don’t understand how it is tolerated… I don’t even need to tell my story anymore because others have said it all. The attitude is horrible from their manager, Amanda, down to the trainees.
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July 2024 by Ibrahim Maras
I really love this store, but some of the employees are really rude and lack of knowledge. They misrepresent the return and refund policy and make you feel like there are no such things as returns. I bought an espresso machine and there was a lady that helped me, she was very nice but there is this guy he has curly hair, middle aged, and wears glasses. He is extremely mean and has a terrible attitude, he kept telling me I cannot return the espresso machine if I don’t like it. That is not true their vendors take the machines and deal with it. If I am not satisfied with the machine, the common sense is to return it in the original condition. In my case, I was able return the espresso machine that I was not satisfied due to lack of performance and more reasons after I talked with their headquarters customer service and mentioned that to the employees there. Definitely needs significant improvements with employees attitudes, manners and knowledge with company’s rules and policies.
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July 2024 by Ibrahim M
I really love this store, but some of the employees are really rude and lack of knowledge. They misrepresent the return and refund policy and make you feel like there are no such things as returns. I bought an espresso machine and there was a lady that helped me, she was very nice but there is this guy he has curly hair, middle aged, and wears glasses. He is extremely mean and has a terrible attitude, he kept telling me I cannot return the espresso machine if I don’t like it. That is not true their vendors take the machines and deal with it. If I am not satisfied with the machine, the common sense is to return it in the original condition. In my case, I was able return the espresso machine that I was not satisfied due to lack of performance and more reasons after I talked with their headquarters customer service and mentioned that to the employees there. Definitely needs significant improvements with employees attitudes, manners and knowledge with company’s rules and policies.
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June 2024 by Jay Um
If you want to feel criticized of your choices and scrutinized every step by the sales old ladies, definitely go here.
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April 2024 by Heather Takacs
What a rude sales woman. Looking to buy new pots & pans. Was trying to just look. She wanted to help so I let her ask her questions, then she proceeded to tell me stay away from an entire name brand because of where it's made. Then she told me my needs eliminated most sets. What part of I'm looking is so hard. I might find something different than I thought I wanted if allowed to actually shop. Left immediately. Will find expensive pans somewhere else.
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February 2024 by Steven Martinez
If you're not sure about something do not buy it here. They do NOT accept returns if item has been used in any capacity. I purchased something that I did not use as much as I planned and decided to return it to which they refused. I will be taking my business elsewhere.
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February 2024 by Sean Pin Ho
Title: Disappointing Credit Card Experience at Williams SonomaDO NOT GET THEIR CREDIT CARD OR SHOP HERE!I had a disheartening experience with Williams Sonoma’s credit card and their customer service. When I signed up, they promised a 10% credit, but it turned out to be a frustrating ordeal.I purchased a Jura Z10 from this store and signed up with their credit card to get 10% off from my purchase credit on the credit card for future purchases. The sales told me it need several months for the credit to show up. After 4 months, I still have not see the credit on my account. Despite visiting the store four times, speaking with the original salesperson, and even involving the store manager, the issue remained unresolved. The manager tried to pass the blame onto the credit card company, creating unnecessary confusion.I went the extra mile by calling the credit card company in the store, hoping for a resolution, but unfortunately, the problem persisted. It’s disappointing to see such a lack of accountability and efficiency in handling customer concerns.I strongly advise potential customers to think twice before signing up for Williams Sonoma’s credit card and reconsider shopping there. In my experience, Crate and Barrel not only offers a similar deal but also boasts superior customer service. Save yourself the hassle and opt for a more reliable option.
