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February 2024 by Steven Martinez
If you're not sure about something do not buy it here. They do NOT accept returns if item has been used in any capacity. I purchased something that I did not use as much as I planned and decided to return it to which they refused. I will be taking my business elsewhere.
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February 2024 by Sean Pin Ho
Title: Disappointing Credit Card Experience at Williams SonomaDO NOT GET THEIR CREDIT CARD OR SHOP HERE!I had a disheartening experience with Williams Sonoma’s credit card and their customer service. When I signed up, they promised a 10% credit, but it turned out to be a frustrating ordeal.I purchased a Jura Z10 from this store and signed up with their credit card to get 10% off from my purchase credit on the credit card for future purchases. The sales told me it need several months for the credit to show up. After 4 months, I still have not see the credit on my account. Despite visiting the store four times, speaking with the original salesperson, and even involving the store manager, the issue remained unresolved. The manager tried to pass the blame onto the credit card company, creating unnecessary confusion.I went the extra mile by calling the credit card company in the store, hoping for a resolution, but unfortunately, the problem persisted. It’s disappointing to see such a lack of accountability and efficiency in handling customer concerns.I strongly advise potential customers to think twice before signing up for Williams Sonoma’s credit card and reconsider shopping there. In my experience, Crate and Barrel not only offers a similar deal but also boasts superior customer service. Save yourself the hassle and opt for a more reliable option.
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December 2023 by Rose C
Store workers ignored and skipped us while we were in line. Cashier made face towards us and called the next lady over. Horrible service towards people of color.
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December 2023 by J K
DO NOT SHOPT AT THIS LOCATION. The old hags that run this place are most useless people I have yet to encounter. They huddle around the checkout counter looking like real housewives of orange county but even less intelligence. They are unable to process simple returns, and screw up your orders but tries to make up for it with phrases like “I don’t know what to do” “I don’t know how to make you happy” “this is most unfortunate”, but NEVER admits their mistakes and apologize. Accountability is a foreign concept for these hags. I spent, no exaggeration, 1 hour trying to make a simple exchange because the idiotic cow didn’t know how to operate a computer - it’s 2023!!!! Come on!! The store manager woman was even more unbelievable with her condescending, typical white Karen attitude. The only person who was able to do anything was the gay dude. All the chatty old women at the counter are useless, clueless, and just pointless. Worst shopping experience of 2023. NEVER SHOP HERE UNLESS YOU LOVE WASTING TIME AND MONEY.
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December 2023 by P Cee
Four or five employees in the store on a Monday - not at all busy - and yet no one could be bothered to ask if I needed help, etc. Wouldn't want to interrupt their conversation a few of them were having about whatever non-work topic was being deeply discussed....so off I went and after a little searching ALL around the store, I finally found it myself and headed for the cashwrap....only to be checked out by a very unfriendliest clerk, who acted like my mere presence was an annoyance and couldn't be bothered to even say thank you .I know retail can be frazzling and chaotic - I did it for over a decade. My expectations aren't very high, seriously, but feigning at least a teeny tiny bit of interest and not being openly hostile to the customer would be right up there, folks. Try harder.
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December 2023 by JC
The sales associates and their customer service at this location is dreadful! This one older lady showed a lack of enthusiasm and responded sarcastically that I had chosen well on my own. She didn't even make the effort to make other suggestions, and it was very obvious she lacked genuine care or interest. Also, the sales associates at the front room don't greet you which also explains the negative reviews regarding their customer service.
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December 2023 by Rina Suzuki
I was glad that they responded so kindly.Their customer service made my first time shopping in California a wonderful memory!
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October 2023 by My Arevalo
Wedding Registry…. No. Don’t do it.My wife is so disappointed. We happily opened our wedding registry with lots of friendly help at the store. The issue is that WS does not stock most of what they have at the store or items are discontinued. So the items selected on registry do not ship. They continue to be in shipping order on items discontinued. BUT get this… WS will not let you switch the items or get credit. They want you to contact the gifting person and ask them to cancel the order and order something else for us. Of course we will not do that. So those gifts… most of what we registered for, are LOST
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October 2023 by Briana M
I went in to the store wanting to buy some cookware and the women there would rather get paid to gossip than paid to work. They're very passive aggressive and shouldn't work in retail. Williams-Sonoma needs to higher younger, more helpful employees.When I finally received help not only was one of the old ladies rude but she took her sweet time to finish her gossip session while I waited for my items.
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September 2023 by Alexandra Danielle
Love this store, hate the customer service. I went in for a gift for my moms birthday. The older woman in the front half of the store approached me while holding two glasses, and not in a friendly way. No smile and she said something along the lines of what are you doing. When I politely smiled and asked if she could hold the two espresso glasses for me up front so I don’t accidentally break them while looking around she said okay. However, when I turned to keep shopping I heard her say to her coworker very audibly, “ I might break them for you.” And they laughed. Extremely bizarre behavior! Additionally when she continued to help me and I didn’t realize some pieces were part of a set she appeared very irritable like I was wasting her time. If I go back I will ensure she doesn’t help me. I’ve seen her in there over the years and she is always off on her customer service.
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July 2023 by MiszGia
Came here earlier today around 3pm with a friend who is browsing for kitchen appliances because he’s getting a new place. He made it abundantly clear to the older blonde woman sales associate that he was browsing to see what he needs & likes. She started assisting him and showing him things on the computer. She started getting aggressive trying to make a sale and make him buy today. He repeated he’s just browsing and she immediately shuts off the computer & walks away. The sales associate wasted no time already gossiping with her co-workers out loud how he wasted her time after walking around the store, etc while we were still in the store! Again, he made it clear in the beginning he was there to BROWSE. It was extremely unprofessional! A grown woman at her senior citizen age! Please do better.
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July 2023 by Stewart R.
The help is Lame I guess it's hard to find good help there they want to help you really just want to look on their phones and talk to there associates came to buy a 600 coffee potI decided to buy it on line
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July 2023 by Katt B.
Horrible customer service. We called to check stock on a $300 knife, and the woman who answered the phone was snippy and condescending. No wonder all these stores are closing. We'll never shop there again.
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July 2023 by Erik H.
We can't quite figure out why, but every time we are in this store we are greeted with rude/disinterested customer service. Everyone is impatient, and generally very unwilling to assist especially in the event of a return. We were registered with Williams-Sonoma/Pottery Barn for our wedding and have visited multiple stores in each chain over the last year, and this is by far the worst service. On the other hand, the service at Williams-Sonoma at Crystal Cove is excellent.
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June 2023 by Iris Nguyen
Unprofessional staff members, rudely walked way and mocked us after finding out we were only browsing instead of buying. Made fun of the fact that we were wearing masks. Do better please.
