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January 2024 by John Stephens
These guys are amazing! I called on a holiday, because I suddenly noticed the tank was at 10%, and they came out that day! Incredible customer service!
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December 2023 by Laurie L.
I am so grateful I switched to Mc Phail's years ago. I was fed up with the competitor, whose prices seemed exorbitant, and beyond that, charged each of my neighbors differently. In order to switch to McPhails, I needed to install a tank, because previously my gas has been piped in. But even that did not deter me. Also, that other company even charged me $50 to shut off the line! McPhails was helpful in every way, always answered the phone, maintained reasonable charges, and was there when I needed them.
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November 2023 by Caryl W.
What a dramatic difference from my prior provider. These folks are all responsive, treat you like a human being, and are reasonably priced--and, perhaps most importantly, transparent about their charges and services. Every person I dealt with was professional and helpful, the services are excellent, and they have a very workable website. And I almost never write reviews.
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November 2023 by A Grealish
McPhail's service team has always been incredibly responsive and gone beyond expectations
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October 2023 by Frank Edwards
Family owned, solid service, and great people serving the community.
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March 2023 by Bob Johnson
Needs to inform the people driving their pickup trucks on how to use blinkers properly
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March 2023 by John Crowe
We've had service with McPhail's for nearly 40 years, and they've been superb. Our vacation house is in Bodega Bay, so it is somewhat remote. Nevertheless, when we've had a problem they send a technician right out, within a couple of hours. Can't ask for more.
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March 2023 by David Mcdonald
This is the best customer service we have had with a propane company. They are on the ball with every service from the install of the tank to quick response when calling for a refill etc. Much above the other 2 companies we had before. We ran out of fuel twice in one year with the other company and we were out of gas for over a week before they came and filled out tank even when we told them we were out. Mcphails on the other hand have not let us down even when we were using our heat often in the cold of winter and going through a lot of propane just a call and they were out the same day. But usually they have been great about keeping us topped off. Customer service is #1. And the technician who over saw the initial install of tank Steve was a very friendly man and was very thorough. I'm glad the other company left us hanging with no propane to cook or heat our house, which forced us to move to Mcphails and after a year of service I wonder why we didn't have Mcphails all along.
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January 2023 by Tomas K.
They filled the tank, and right after they left the pilot light went out. I called, they came back, lit the pilot light again, and showed me how to light it. For that, they charged me $120.00 after telling me there would be no charge if all they had to do is light the pilot light.
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December 2022 by Śea C.
I had a new account. A service inspection and a tank filled in the middle of winter. All within a 4-5 business days. They even left me with 10 extra gallons of propane after the inspection just incase they couldn't come back to fill my 250 gallon tank. I was really relieved they handled this quickly because my tank was almost out and we would've been cold. Luckily I had called ahead of time to try and insure that didn't happen.
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July 2022 by Michael Q.
After AMERIGAS PROPANE told me I will hear from a rep within 1-2 days, and still 3 weeks out and 3 phone calls later I still have heard nothing, I decided to contact McPhails Fuel. Talked with Nicole and she could not have been nicer, telling me about the company and how different they are from Amerigas. McPhails scheduled a site inspection, and called me the day before to confirm they will be there between 9-11 am. McPhails tech Dave showed up on time and he told me about how the company is family owned and how things work. I am new to the whole propane thing and he had a wealth of experience. McPhails was more expensive per gallon than Amerigas, but what good is cheap propane if they can't even follow up with someone who wants to give them MONEY!! Dave found I had a leak and he offered to go under my house to see if he could locate it. I just had a plumber out last week to run a gas line and sure enough Dave found it. It was a compression fitting so he couldn't tighten anything, but God Bless him for helping me. He took pictures where the leak was and I sent to the plumber. Fixing tomorrow. I still have not heard from Amerigas. Thank God it's not winter cause our tank would have been empty! Mike
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March 2022 by Miles W.
Great local company (with an amazing history of providing materials for the construction of the Golden Gate Bridge!), very competent staff and drivers, a good friend to have in the Sonoma countryside during a cold spell, very knowledgeable about the world of propane, very highly recommended!!!
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March 2022 by Ranger
Reliable Delivery, super rude customer service.
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March 2022 by Laurel Van Maren
Dave just came out to help my friend with her heater. Excellent repairman, helpful and friendly, and even noticed that the thermostat needed leveling. What a solid man! Thanks so much, Dave!
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March 2022 by Kris Kline
Not only are they 1 of the highest in fees in Sonoma County, but their customer service is horrible & declined rapidly a few years ago.I was a long time customer but finally terminated service w/ them after the horrendous treatment & service:First, when Patty was in the office they had a hard time keeping my credit card on file for auto pay. They would send invoices w/ fees even tho they were provided CC to charge. Turns out that 1 day it "disappeared" out of their system, I had to give Patty CC info again. It took 4 billing cycles for their office to retain my CC for charging.Second, in apprx 2018 I was shocked at how high our propane bill was, so I started looking around even posting a recommendation from on Nextdoor. That's when I learned McPhails was outrageous on their fees per gallon, tank rental & the monitoring device. I was prepared to cancel my service w/ McPhails & switch to Associated Propane (which was 1/2 price of McPhails per gallon & only had 1 rental fee for the tank which). I messaged Nicole of my intent, she replied w/ a proposal to match Associated Propanes fixed rates for the longevity of our account if I recommended their company on Nextdoor, there was no fine print of an expiration on the price match or a quota on new customer contracts (thank goodness I got all of this in writing!). I accepted their offer & immediately fulfilled my end of the deal referring them several times on Nextdoor, I even emailed Nicole proof.Out of the blue, McPhails increased our rates back to their current prices and started using our credit card as a free for all charging. I had to block them as they refused to respond to multiple emails regarding prices & our agreement.In 2020 it all concluded. I had already arranged to change services from McPhails to Associated Propane as I was fed up w/ their customer service. They wouldn't acknowledge my concerns or the documented proof sent supporting my position our account, instead they just kept sending invoices adding ridiculous fees expecting payment. We had been overcharged for a year after the agreement, we paid in hopes to discuss the "error" but we went ignored until we stopped paying. We presented them w/ facts to which they ignored & refused to acknowledge/discuss professionally.We have an electric gate which we provided McPhails w/ the gate code for service purposes. In the dead of Winter of 2020 a rep came to our door hustling me w/ intimidation to pay, I refused, told him his company broke our agreement & we are canceling our service. He was persistent to the point that I had to mention calling the authorities if he didn't leave my property. That same day we had TWO more McPhails reps come to our house unannounced. The final employee put a lock on our regulator to stop use of propane, our only heat source in our home is a propane wall heater so they locked access to propane w/out a proper 24-hour notice of intent, during a National State of Emergency (the COVID-19 pandemic) & during the coldest days of winter.Back up to years b4 any issues when McPhails installed their tank, the installer installed the wrong regulators so we had to purchase the correct 2 regulators & hv them installed for safety & for appliances to work. So when their tech put a lock on the regulator he was tampering w/ our personal property which is illegal.We also wanted a 2nd tank for a detached bldg, we scheduled over 3 appointments to hv the new tank delivered & they wld call last min., either the nite b4 or the morning of the delivery canceling. After the 4th cancellation & complete disregard to our account & time wasted coordinating schedules to be home for delivery, we decided to not pursue it.From workmanship to new installations to customer service to billing and so on, this company is HORRIBLE and has terribly leadership!
