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February 2024 by Kristin Trivisondoli
I never get lost in this store!So many helpful and friendly people that work there
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July 2023 by Joanne Petersen
Best place to get your screens repaired or rebuild very quickly. Other place that do them take weeks to get back. They can get them completed in a couple days or sometimes less.
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July 2023 by Sloane P.
I was in a pinch trying to get a banner hung up on a tight timeline, and Sam was incredibly helpful by making suggestions for how to get it done, cutting the PVC, finding the correct fittings, drilling holes for the grommets, and doing it in a friendly way. If you need hardware supplies in this area, these folks are better than the big box stores, by far! I will certainly be coming back!
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July 2023 by Joanne P.
Best place to get your screens repaired or rebuilt. Other places take weeks to get your window screen back. They can get them done in a couple days or less. They are very nice people too.
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May 2023 by Say Barrow
Quaint little store: has a lot of everything that you could use for your yard & garden, BBQ necessities, your animals, as well as in your home.The staff are helpful and knowledgeable, and very friendly.Automatic light sensors for your garden or patio, family-owned and operated hardware store I like to come to places like this and support small business...My husband and I have been coming here for about 10 years.
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March 2023 by Amy T.
Went in Monday to have a key made was quickly told only one man in the store does that ok fine came back 20 min later to be told oh we don't have that key. Come back Wednesday Went back today to hear the guy say oh I'm not helping her! Hmm so I yelled I can actually hear you! What's the problem?? The nice girl came over and told me they didn't get the key I needed. This place is Bleek at best shocked they are still in business with poor customer service old products on the shelf and garbage everywhere behind the key counter. Never will I return to them to try to give my money to small business. Told the nice girl to go get a job a Lowes she's to nice to work there.
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February 2023 by Esther T.
Sam Halteh is a wonderful face for True Value stores. Sam really goes the extra mile for his customers. There is no stone unturned when he assists you. My family loves his help and his store. We never leave his store without finding a way to fix things.
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December 2022 by Danielle F.
I had to get a new key made after loosing a set of my car keys. The older gentleman that worked the counter was super nice. Walked out to my car to ensure that it worked and the chip in the key was programmed correctly. This weekend I needed to get a couple keys cut for another vehicle. After going to a green big box store that gave massive attitude and refused to cut the key because it wasn't purchased at $100+ a key through them we went back to True Value. They cut both keys no problem. The woman who helped taught one of the younger guys what to do on the machine and it was a great experience all around. Someone got training and I got both keys I needed the second time as well as a couple other items that I picked up while waiting for the keys to get done. Yes big box stores are great for lumber but if it's quality genuine customer service stick with the true hardware stores and shop small.
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November 2022 by Nick
The place to go if you need a new window screens made
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August 2022 by Gma G.
I used to love this hardware store. They had the best and most knowledgeable people working there. Boy have things changed. Guy in back is great. They used to all be the best around. Two guys that are frequently working register leave a lot to be desired. To say the least. I'm trying now to time my visits to when they aren't there. Extremely incompetent and one is undeservingly arrogant. Creep vibes when I had young gal with me also. Maybe stocking shelves away from public would be better fit. Please bring back competent help. I can't imagine I'm the only one having issues with these two. And they are always there it seems.
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July 2022 by danablakeness
It’s always a pleasure shopping at True Value Hardware Cotati! Sam and his crew always provide exceptional service and are friendly and welcoming. If they don’t carry something you are looking for, most of the time they offer great work arounds. It’s a great local hardware store with a bit of everything and it’s why we have continued to come back for years!!’
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May 2022 by Jaime Meyers
First time in the store and their employee Sam labeled me a thief and asked me to leave. I just wanted to see what the store had to offer and this is what I get. I purchased the item I had and won’t be returning
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January 2022 by Why Doesitmatter
This place is awesome. Rob was very helpful and fixed my hand truck on site with some new wheels. 5 stars all the way.
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January 2022 by Rebecca S.
I love this place. Just today I went in to get some degreaser for the new house I'm moving into and kailey did an amazing job helping me find what I needed. I've done many household projects and this place really helps. You can go to box stores not knowing what you are doing, and you can't find anyone. Not here. The team is so helpful. Last year I was trying to take out wasp nests, guess what the gentleman at the counter knew what to do. I who's i knew his name. He's always there. Support local y'all. This is a good family home improvement store.
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December 2021 by Roberto Pilianni
Holly cow! I was in need of a plastic join nut for my kitchen sink, I walked in and asked the cashier, he pointed me to his coworker, he walked me to the proper isle and gave me the right size, I paid for it and back to my car. TIME 1:17 seconds!!!!!! Big stores try to beat that one!!! I love supporting smaller businesses and this is a major reason why!!!! Friendly guys willing to help you!!!! Big store has none of that!Thank you True Value guys in Cotati!
