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August 2023 by Matt Sevrens
I've been to 3.5 star USPS locations. This is not one. The temperature inside was good, people were friendly, line moved fast. First good USPS experience in a long time.
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March 2023 by Philip Cook
I got a forced signature package from USPS and went in for information on how to retrieve my package in other ways, but was given nothing. Instead, I got the run around from a worker who really honestly had no idea what he was doing. It seemed like he just didn't want me there. I ended up going to the other store, based off what the worker said, for the exact same treatment... I don't think USPS cares about how their workers treat people.
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September 2022 by GEE KEEL
Fast service
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November 2021 by kyle W.
I've always had a great experience here. I mail out just about once a week and I prefer this location over closer locations to me. The employees are all great. I watch them have to deal with d*** costumers every time I'm in there. I'd imagine almost everyone who has left a bad review of this spot is a mouth breather asking for more than the services offered.
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February 2021 by Saige B.
With the exception of one very polite and helpful older woman, every other employee here is just dreadful! The staff seem so disgruntled, and can't be bothered to be any kind of helpful.
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July 2020 by Brianna N.
Horrible service!! The woman at the desk was so rude I couldn't believe it. She was pushy and laughed in my face when I made a small error with my package.
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June 2020 by OClare Sutton
Good service & friendly.
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March 2020 by Kimberly H.
Clean. Sufficient parking. Really helpful and friendly people. The day of my visit, there was very little wait.
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February 2020 by KKW KKW
terrible service from the bald white guy at the counter I guess he doesnt value his job but we should see about that no hello nothing just rude rude rude i wouldnt even give them one star but i had to so maybe he reads this and rethinks his actions and maybe learn customer service
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April 2019 by Joyce D.
The staff at our Cotati Post Office are always friendly, helpful, and patient. In the seven years I've lived in Cotati, the personnel at this post office have never disappointed. I think their positive attitude trickles over to folks whenever there's a waiting line. It's a pleasure to have access to this post office.
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November 2018 by Brandon Bojarski
I've shipped around 2500 packages through the Cotati post office in the past year and I've never had any issues. Definitely provides excellent service, very understanding staff and they're very helpful.
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October 2018 by Ronnie G.
Staff people at Cotati Post Office are fine. Misdirected mail deliveries to my PO box are rare. Hours for the service counter are too short, likely due to understaffing. It is very difficult to reach them by phone. It just rings & rings.
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August 2018 by Scott Pierce
Friendly they tell you what's going on nice and simple and then get you in and out fast
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December 2017 by mikaela lawson
My package is over a week late... cant leave a message on after hours phone... mail doesn't normally come until after 5pm anyways why not take a message after hours... disappointed but understand it is the holidays. The tracking said it is at the post office and was suppose to be delivers to my house today and I didn't get any pink or yellow slip to pick it up at the post office either. It was originally suppose to be at my house the 13th. Then got updated it was going to arrive at my house the 19th... still nothing. What is going on? It's not the people I bought it from I already called them. Please make it a point to train your employees to have better costumer service also... and update your phone service to better help your customers. We should be able to leave a message for a call back later.....
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September 2017 by Andrea X.
These guys are TOTALLY on it. I am impressed with how often they get things right. My old Post Office in Santa Rosa was always putting my mail into other peoples' boxes and their mail into mine. Cotati hasn't done that ONCE in over 5 years. They are always nice, fast and courteous. The one downfall is that they are actually totally closed over the lunch hour. SO if you go in that hour you need to come back.
