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July 2023 by Diane T.
Avoid this company at all cost!! My partner reserved a minivan, and we drove all the way from DTLA to Covina for pick up. Only to be told our reservation is not available. Offered us a more expensive truck that we didn't need. Seems like a bait and switch. Mr. bald headed man told us to call an 800 number to find another location ourselves. So we decided to leave. Then we get a $75 charge on our credit card for a no show, which will be disputed because we were there on time at 2:30pm on Monday June 3rd! They can check their security cameras if they want. BBB complaint will also be filed. Worst experience ever. Bad business practices.
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July 2023 by Saralyn Diane T.
If I can give them a negative I would not hesitate. I want to save you the time you will waste renting from Budget. It's not just this location but their company overall. I had reserved days prior an online reservation for a van. When I arrived they did not have the van available. The man working attempted to call a couple locations for an available van but none was available and told me to call myself to another Budget. The purpose for the rental at the location was to pickup some items nearby and drop it off at another location that will not exceed the mileage. My plan for the two day rental went to waste and a couple of days later I get a charge on my credit card. I called their customer's service, which I had to navigate from one person to the next. Finally, someone tried to help but it took her an hour to make the claim report. The Covina CS man was rude when I said I was not interested in a truck because it was priced almost twice the amount of the van. He got upset and rudely walked away. So, save yourself the headache. It was my first time with Budget and my last. I will never let anyone I care about do this with their company. I'd rather pay a bit extra because customer service and satisfaction is more important than saving a few dollars.
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May 2023 by Sandy B.
DO NOT RENT FROM THIS LOCATION! I rented a car on 3/9/23 for a 5 day trip to Vegas on 4/24-4/29. I pre-paid so I would get a better rate. A few days before my trip I called to confirm only to find out they would not have a car for me at the arrow hwy location. Customer service transferred my contract to the citrus location. The manager, Alex Morazan stated that he would honor my pre-paid price, and that upon the return of the car he would refund me the difference from the higher price, since it wasn't my fault. Upon returning the car, he told me 48 hours had passed because he was off on the weekend, and couldn't refund me. He would have to send customer service an email to refund me and to be patient. I waited 2 weeks and still nothing. Only to find out they charged my credit card an additional $71.50, two weeks after the return of the car. When I went in to talk to Alex, he tried to gaslight me and tell me that the original contract was only for 3 days and I added 2 days, which was a COMPLETE LIE!!!! My original contract was for 5 days. He said he could not do anything and that I would have to take it up with customer service AGAIN!!! Alex gave me his word that he would honor the price, he lied to me, and then made up a story about the original contract. So low and behold, to date, I've paid $505 for a car I originally prepaid for $238. Their employees are rude, unapologetic, and unprofessional. When we picked up the car, they just handed us the keys, never went out to check the car for scratches, gas, etc. Only to find out the car they gave us had a "need maintenance" light on the dashboard, so they had to change us to another car, causing another 1/2 hour delay. These people are deceptive, and their customer service department does nothing for you! Beware...Alex also manages the Budget on Arrow Hwy in Covina. Also, each time I've been there there's always been an angry customer. They tell you you what you want to hear over the phone, but when you get there it's another story!!!!!!!
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April 2023 by Jessie M.
Find another location to rent from, I had a horrible experience with a truck rental from the Covina location at the address of 241 S Citrus Ave in Covina Ca I picked the truck up on Friday April 7th. The staff at the location were rude and did not even acknowledge my presence for serveral moments upon my arrival. I requested and paid for a dozen moving blankets, which where not provided. When I noticed these were not in the truck I attempted to call the location to bring it to their attention and they did not answer the phone even after several attempts over a few days.The cab of the truck was clearly not cleaned between rentals. There is mud all over the floor mats. The interior was dirty and a beanie is shoved into the side of the passenger door, left over I assume by a previous renter. Upon arrival to my destination as I was unpacking my belongings I was greeted by a large Roach that was living in the van. I do not have any roaches in my previous or current residence I am certain this roach was not a result of me. I also found dead roaches on the bottom of a bag of mine that was behind my seat while driving in your truck- see attached photos) I have called the Covina location multiple times hoping to speak to them and have never had my phone calls answered. I don't recommend Budget Rentals at all anymore because so far dealing with CS to get some sort of a resolution has been time consuming and they are also NOT taking my issue seriously at all. I can't even fully unpack my things because I'm worried about a roach infestation in my new home.
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March 2023 by Erica R.
Apparently Budget is also on a Budget! If you want a dirty car, bad windshield wipers and horrible customer service then you're in the right spot! If not then I would avoid this place at all cost! Please budget let's step it up and start with new management because Alex is the worse :(
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January 2023 by Juan Serrano
Last Saturday I make a reservation online when arrive at location they Didn't have the Truck available So I have to choose u-haul in Another store.2 Day Later the same credit Card I used online they try to used.becarful with this online Budget site
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January 2023 by Erwin B.
Horrible customer service! They have no idea what's going on with any reservations and they are rude!
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December 2022 by Dishis World
DO NOT RENT A CAR FROM THIS BRANCH!!! The manager Alex is the WORST at customer service. First of all, the car that we had reserved was not available when we got there. Okay, fine. Then the car that we did get was dirty as ever when we got inside. Okay, fine. We went on our trip and came back safely. When we came to drop off the car, I went to speak with the manager who seemed to be taking his sweet time on a personal call, laughing and ignoring me, the “valued customer”. While I was waiting for him to finish his personal conversation, I had a chance to look around and see that the actual business venue was as dirty and unkept as the car they had given us. To make matters worse, when he finally got off of the phone only to tell me to GET OUT when I asked him why the car was so dirty when he had gotten it. He pretty much pushed me out the door and locked it. I kept my cool the whole time knowing that the place was as shady as the manager looked. I was in shock! I called the corporate office and filed a complaint, which was an easy process and the girl on the phone, Valerie, was very calm and nice and helpful. I was very upset that such a big company allowed people like Alex to manage their branches. He couldn’t even speak English, and his customer service skills were non-existent. He seems to only help the Spanish speaking customers which whom he was also ignoring until the last minute. The employees that work there looked very unhappy and stressed out as well. There was a girl named Aisha who checked us in and she was as inattentive as the so-called manager. She tried to give us the car without checking it, asking us to mark the slip if there were any dents or damage to the car. Why is that the customers job??? Horrible service. Rent your car from somewhere else if you want to deal with better management. Good luck!
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November 2022 by Ms D.
DO NOT RENT A CAR FROM THIS BRANCH!!! The manager Alex is the WORST at customer service. First of all, the car that we had reserved was not available when we got there. Okay, fine. Then the car that we did get was dirty as ever when we got inside. Okay, fine. We went on our trip and came back safely. When we came to drop off the car, I went to speak with the manager who seemed to be taking his sweet time on a personal call, laughing and ignoring me, the "valued customer". While I was waiting for him to finish his personal conversation, I had a chance to look around and see that the actual business venue was as dirty and unkept as the car they had given us. To make matters worse, when he finally got off of the phone only to tell me to GET OUT when I asked him why the car was so dirty when he had gotten it. He pretty much pushed me out the door and locked it. I kept my cool the whole time knowing that the place was as shady as the manager looked. I was in shock! I called the corporate office and filed a complaint, which was an easy process and the girl on the phone, Valerie, was very calm and nice and helpful. I was very upset that such a big company allowed people like Alex to manage their branches. He couldn't even speak English, and his customer service skills were non-existent. He seems to only help the Spanish speaking customers which whom he was also ignoring until the last minute. The employees that work there looked very unhappy and stressed out as well. There was a girl named Aisha who checked us in and she was as inattentive as the so-called manager. She tried to give us the car without checking it, asking us to mark the slip if there were any dents or damage to the car. Why is that the customers job??? Horrible service. Rent your car from somewhere else if you want to deal with better management. Good luck!
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November 2022 by Samira M.
Everyone here is so helpful! Quick service and friendly staff! Especially Alex he was quick and very informative of what I was getting and paying. Will be coming back and recommending my friends and family!
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July 2022 by Johnny R.
Rented a 14' truck. Truck was dirty inside and out couldn't see out of windows. Truck was old. Gas guzzler. Truck drove terrible. Making all kinds of noises. Felt like it was going to fall apart. Also they take forever to check you in or out. Their computers are old and slow. Probably from the 90's. Definitely not ever renting from there again.
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February 2022 by Diane S.
My husband and I rented a car from Budget this morning and I must say this was the best, quickest service I've EVER experienced! I've always used Hertz or Enterprise in the past but NEVER would things run as smoothly as they did today! Budget will DEFINITELY be my first choice when renting a car from now on!
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August 2021 by Dustin Hanoum
Good luck getting them on the phone…
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June 2021 by Joe Blow
Quick service, I was in and out in 3 minutes.
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May 2021 by True Facts
DON'T RESERVE HERE!!!!!!!!!Hugo will take your money and call you the day before to cancel your reservation.
