June 2019 by Michelle P.
We rented a truck from Budget Truck Rental in Covina, CA, for a cross country move. First, the person showing the truck pointed out that the tire restraint was missing the spring, and my very strong husband to tighten down good and go. Of course, my husband tightened it down with all of his might. Yet, twice, the harness broke free. We got in to find the fan and AC buttons didn't turn at all. It was stuck on AC, so I froze with blankets on that night. As well, the truck was filthy. It looked like it had only been vacuumed EVER. ***When we arrived, our car wouldn't start. Come to find out, the harness restraint issue caused our steering column/lock to break. We called corporate, and before my husband could get out the story, they hung up on us 3 times. When we went into the Budget the next day, they said we'd have to wait until Monday to speak to claims. We had to rent a car on our own dime. The Budget place at the Airport in Ocala, didn't help. They did rent us a car, and said, "it's the red Ford Fusion." We walked all over the lot, and could not find it. It was very hot. My husband walked back in, and he said, "It is in the other lot." We walked to the other lot and pushed panic to find it. Meanwhile, Enterprise next door was professionally walking people to their vehicles with a smile. Never again, Budget.
