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October 2023 by Yolanda Lopez
I’ve been coming to this pawn shop for years and I’m happy that Imelda is this there. She is very helpful and super nice! She’s someone I can trust and believe when dealing with my jewelry. Thanks Imelda for all your help!
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October 2023 by J K
Not a good place to do business with.I have been dealing with Pawn Shops all my life, not to mentioned that I managed over a dozen in the past. Professionalism does not exist in this place. I would just leave it at that.And all that over a $25.00 watch.
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June 2023 by Louis G.
A den of thieves right in downtown Covina. Don't even think of doing business with these scumbags. My son got swindled big time - which is his fault. He should have read these reviews before ever going in there. However, WHAT GOES AROUND COMES AROUND! They shouldn't get any stars but you can't post a review without a star. Total B.S. conmen.
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June 2023 by Paul H.
Great customer service. Julio, imeldia, Jocelyn great customer specialist
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May 2023 by Steve
I'm genuinely perplexed by some of the negative reviews. I'm fairly certain I dealt with the same folks and they were polite and welcoming both on the phone before I came in and during my visit.I checked the eBay recent sales for the guitar amplifier cabinet I was looking at purchasing and the price the owner offered me was just over 20% less than the lowest comparable items.Ultimately, we were able to work out a deal that was a win-win, which I greatly appreciate. I will be coming back with my son to look at some of the items very soon.
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March 2023 by Marlene Navarro
I have been dealing with this pawn shop for years and I have always been treated with the upmost respect, everyone here is so nice and understanding, I love this place, and I will continue to go there.
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February 2023 by James and the Giant Floor Sander
I was really disappointed at one of the ladies there. My co-worker and I went in around noon couple months ago.The lady looked at us with disgust and asked us to leave because it was her lunch break.We are blue color men who dress like working men(logo shirts, little bit of dust on us).We left (obviously at that point I'm definitely not buying the guitar in the window) as we drove by to get back to our job she was still standing in the front with another employee(not eating lunch).I hope no one else gets treated that way because it left us with a little PSTD. Just can't seem to stop thinking about this and bothers me til this day.
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December 2022 by Lisa Lara
Everyone Very rude and UNPROFESSIONAL don’t shop here no empathy for a person out of money due to a surgery from getting hurt at work and not willing to work with me now that I just started receiving an income also won’t give a refund because of the circumstances I no longer want to do business with them
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November 2022 by Rochelle Eskue
?? Thank you, Ladies, for the 5-star service I recently received. Though, my gold tooth was a small sale, you treated me like I brought you the mine. Customer Service as patient, fare, and respectful to me, as you were, IS a Remembered place of business that I'm happy to return and refer others to.
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October 2022 by Joshua Praslin
Really bad. Zero stars if i could. They bought my laptop for $20 and tried selling it to me for $120 when I told them they had sold it to me for $20 and I'd buy it for $40 they said they wouldn't make profit. They also tried getting my switch lite with games (all pokemon and custom case and grips) for $50. PLEASE PLEASE PLEASE don't go here. They don't know how to buy, they use eBay for reference, they're incredibly expensive, they don't even really have any good product and they low ball every single time. Do yourself a favor and please stay away from this place.Update:Apparently a petty and long explanation of, once again, the obvious; merrits the owner to find a way to continue to rip people off and show no sign of professionalism. Saying you're a family business and pleading your story doesn't change the fact the Downtown Covina is filled with Mom and Pop shops. They at least have the decency to have good business sense and know how to take criticism. Don't waste either of our times with your overtly obvious and sad excuses. The other 1 star reviews are proof enough. Btw never got any phone calls and my number has yet to change. #Pathetic
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October 2022 by Rochelle E.
I am so Pleased and Appreciative for the excellent assistance I received today in your shop. The mutual respect I was shown as a stranger coming in to sell you my little item didn't make me feel the way another, nameless, shop owner did just minutes earlier, ( and I was a long time customer of theirs years earlier ) Most businesses would have been happy for me returning, and remembering them. NOT AT ALL. Thank you SO MUCH to these Helpful and Honest Associates, Jocelyn and Imelda who didn't RIP me off or keep me from seeing the process they use in determining a fair amount for my item. They might be a smaller shop but demonstrated Big Shop Professionalism and the kind of Customer Service any one can expect and be satisfied walking out. I WILL MOST Definitely be returning and would recommend these Fine People as well. Thank you once again, Ladies
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October 2022 by Joshua P.
Really bad. Zero stars if i could. They bought my laptop for $20 and tried selling it to me for $120 when I told them they had sold it to me for $20 and I'd buy it for $40 they said they wouldn't make profit. They also tried getting my switch lite with games (all pokemon and custom case and grips) for $50. PLEASE PLEASE PLEASE don't go here. They don't know how to buy, they use eBay for reference, they're incredibly expensive, they don't even really have any good product and they low ball every single time. Do yourself a favor and please stay away from this place Update: One of the employees called me not to happy about my review explaining the obvious to me as if it held any merrit. Very poor business. Update 10/18/22: Apparently a petty and long explanation of, once again, the obvious; merrits the owner to find a way to continue to rip people off and show no sign of professionalism. Saying you're a family business and pleading your story doesn't change the fact the Downtown Covina is filled with Mom and Pop shops. They at least have the decency to have good business sense and know how to take criticism. Don't waste either of our times with your overtly obvious and sad excuses. The other 1 star reviews are proof enough. Btw never got any phone calls and my number has yet to change. #Pathetic
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March 2022 by Mr Lopez's Brother
Great deals on used guitars
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February 2022 by Octavio Barron
I have been doing business with this establishment for more than 20 years. I have pawned and purchased beautiful jewelry and have always been very happy the their outstanding customer service! The staff is very friendly, respectful and courteous. I have always trusted "Covina Jewelry & Loan" and I recommend them highly!
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November 2020 by Noel Perez
This store will waste your time and not keep their word. Antonio will tell you to come down to the store and tell you he can help but when you're there its a whole different story. They close the store early but will tell you they are open according to their business hours. According to Antonio, they close early because they have no money! WOW. He should off just said his dog ate all the money. That would off been more believable.