Owl Specialty Pharmacy is a medical pharmacy that has received mixed reviews from its customers. While some have had positive experiences, others have faced challenges with the pharmacy's responsiveness and delivery. The pharmacy has been praised for its efforts to assist patients with Medi-Cal coverage and for its willingness to work with patients to ensure they receive their prescriptions on time. The director of the pharmacy, Willie, has been particularly commended for his exceptional customer service, going above and beyond to ensure one customer received their medication before a trip, even making a delivery after-hours. Additionally, the pharmacy has been recognized for its assistance in finding cost-effective solutions for patients, with Theresa Santos, a staff member, being praised for her understanding and efforts to save a customer money on their prescription. However, the pharmacy has also faced some criticism, with one customer noting that the delivery service was initially unreliable, although it has since improved. Another customer expressed frustration with the pharmacy's limited availability to speak with their medical provider regarding issues. Overall, Owl Specialty Pharmacy seems to provide a mixed experience, with some customers highly satisfied with the personalized care and cost-saving efforts, while others have had difficulties with the pharmacy's responsiveness and delivery service.
This business uses private drivers who show up late at night. I'm already asleep at 21:30 and don't need to be woken up by my doorbell.
October 2025
The rep was very nice so nothing against her. The phone system seems outdated. Even though they have called me, the phone tree didn’t pick up my number to verify me. Rather than waiting in queue they pick up and put you back on hold. You would think this day and age there is a level of automation.
September 2025
Flumist vaccine sent to wrong address when I called they said that department closed
