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January 2024 by Christopher G.
My son who is 5 years old started getting medications from here shortly after a doctors visit they said they would increase the dose to call the pharmacy and get the new ones. So I called, they said there was an issue and they would call me back. Soon after I received a call from a man with an accent speaking about my son Aiden's medication. Telling me to not follow the instructions on the box and to just give him a dose 1 times every 2 weeks instead of every 4 weeks. I asked him okay so is it just for this dose cause I had one shot left that hadn't been used yet and he said no just keep doing it every 2 weeks. So I kept following it and they kept telling me why am I out, I explained someone from here said every 2 weeks now. And then they didn't question it and sent it out. Eventually they started to say that I'm crazy and I never was told to give him 2 weeks. I didn't want to give me son a shot every 2 weeks in the dam first place. And they said that what I did was super dangerous and I made this all up in my head. And of course they never documented any of this in their computer and are trying to brush it under the rug. I don't know her name but she has a strong accent.
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January 2024 by Joy Roberts
Well, too bad there's no negative star that I can select - this pharmacy is ran by unprofessional people, they don't know how to update you, communication is the key! State department should be involved and shutdown this place - which I will find out about that. Can't even describe how this pharmacy is a very bad pharmacy. :(
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December 2023 by SANDRA KELLY
They are very prompt, courteous and very great to work with on all your pharmacy needs. I highly recommend!!!
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December 2023 by Recopisa “Recopisa” Recopisa
They told me that they would deliver my medication on a date and I lost a day of work waiting for it, because they said I had to be at home to sign for it and it didn't arrive but they never sent me a message, they agreed to deliver another date and it didn't arrive either, I'm waiting for this medication one month.
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December 2023 by Mighty M
The first 6 months were rough with delivery, this is an updated review. They have picked up their delivery to actually being with in the scheduled date and time. So with that I bumped up my 1 star to 3.
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December 2023 by Andrew M.
I was surprised reading the good comments of Owl Pharmacy in Covina, CA. This pharmacy is the worst ever. First delivery is fine, arriving Nov.6, 2023 with a filled up date of October 31st. Then, I received a text from them asking me when to deliver my refill that will be out Nov. 30th , I text backed that they can deliver my refills any M-F between 8 AM- 8PM knowing they don't open on Sat and Sun. . They told they can deliver Thurs , Nov. 30 bet. 12-5 PM and been confirmed. But no delivery. Called and talked to Jennifer and she told me the delivery will be done Friday 1-6PM and still no delivery and no text or call from them and since they are closed after 5:00PM all I can do is wait until Monday . Since they are not open until 9 AM I called Dr. Chen's office and asked them why my medication refill wasn't delivered as confirmed. Fabiola at Dr. Chen's told me that they probably can deliver it Nov. 6 and told me they can't even promise that they can deliver. Fabiola told me if I know of any other specialty pharmacy to use besides the unreliable Owl. I told her not at the moment. Then I called Owl again and talked to Eric told me he has to check their delivery schedule. Talked to Jennifer again and she told me my prescription was delivered to someone in Compton. And told me that it will be delivered todayDec.5, 12-5PM and as of this writing it is now 5:54 PM. No Text and No phone call from Owl and of course I can't call them as usual as it is past 5:00 PM. I am so amazed to read all those fake good reviews they received online. This Specialty pharmacy ought to be checked by regulators . And that Jennifer ought to be fired or demoted for being d, disrespectful, very unprofessional and a liar.I am beyond belief how a Specialty Pharmacy operates this way! So disgusting. Elena M.
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November 2023 by Rafael Vasquez
This is the worst specialty pharmacy I have dealt with. The main issues with this pharmacy are their lack of communication, disregard for the medication being sent, and outright lying. With regards to the communication, they let you know when the medication will be delivered but often times send it much earlier than scheduled or much later than scheduled. With regards to the packaging of medication, they package it in a thin bubble wrap bag, with a small piece of ice that melts into water by the time I receive it. And lastly they leave the medication at the door step without a signature or notifying that it was delivered, leading to the medication warming up. I have already communicated my problems with them but they do not care. Overall, they do not care about the medication or you’re well being.
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September 2023 by Dustie B.
I am SO beyond grateful to the Director of Owl Specialty Pharmacy!!! He went out out of his way to ensure I felt heard and well cared for and took personal responsibility for me as his customer! He made it his mission to make sure I got my prescription on time and delivered straight to me! 100% recommend! This is the greatest customer service I have ever received!!!! :):):) Thank you, Willie!!!
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August 2023 by Hayden Orr
I have never dealt with a business, of any kind, that's as incompetent as they are. I don't think anyone in that office has ever even heard the term customer service. You have a less then fifty-fifty shot of getting the meds anywhere near the date they tell you. When you call for a refill (something that may take several calls) they talk to you like your bothering them.
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August 2023 by A R.
Personal sevice, reliable and dependable. All whar you are often missing from the large chain pharmacies
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August 2023 by Emma L.
Owl Specialty Pharmacy has gone above and beyond to deliver my prescription when I needed it and I can hardly express how grateful I am to them. I take a subcutaneous medication every two weeks and when I ran out without ensuring the next delivery was on its way, I was stressed. I was going out of town in the next few days so called the pharmacy to see if they could deliver asap. Though they initially said it couldn't happen, after explaining my situation they scheduled a delivery for me before I left town anyway. I was already so impressed and thankful for them listening to and working with me. Fast forward to delivery day and like a dodo I missed it. It is a refrigerated medication so they were unable to leave it. I called and the delivery driver had left the area so it seemed there was nothing that could be done. I was going out of town for a full week and was stressed as I was already late for my last dose. In a last ditch effort I called again-- just after closing-- and to my surprise the director Willie called back and said he would make the delivery happen!!! He was so friendly and accommodating, and didn't express any ire or frustration, even though I knew he would have to send a driver out of their way. On top of that he texted the driver's ETA and updated me in real time. It felt like a miracle. I couldn't believe the kindness and generosity involved. It felt they understood and cared, and it was so reassuring to be able to get my medication in time. I will be letting my doctor and clinic know what a great experience I had with this pharmacy and recommend to whoever I can to support this business! Thank you!
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July 2023 by That One Guy From Sacramento
They promise its on one day in text. I called to verify and was told shopping today. Now i texted today. Wont be sent till tomorrow. Ill be changing pharmacy before next dose.
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July 2023 by Solange O.
Theresa was very considerate for helping with my budget by saving on my prescription. I do appreciate very much her understanding. Thank you so much!
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July 2023 by Gaye M.
Owls Specialty Pharmacy is the best! I had a Medicare med that was so expensive but they helped me to find an inexpensive way to get it. I was so happy! Theresa Santos took a lot of time and effort to make this happen and I'm forever grateful to her and Willie. This pharmacy blows away all others. Thank you!
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May 2023 by Mighty M.
Find another delivery service! They subcontract out for their drivers. Ladies are sweet over the phone and they call to schedule for your delivery, they pick ta window of 5-6 hours on a specific date. Fine with me. Can they make that window? No they cannot. 1st time I was kind and switched hours around to pick up meds left on porch in hot sun when specifically told driver to put in box. Called they said I'll be put as priority and make sure it gets delivered on their picked window of time . 2nd time same dang thing except I'm at work this time and I call again and chew them out. If your going to hire outsiders make sure your system and communication is on point. They want to reschedule me for this to happen again ? No I finally was confirmed that the delivery would be between that window that they set that day. My meds were delivered. Please find a solution to this madness. It's not a good look.
