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March 2024 by David Carmichael
Scratched up interior of brand new car
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March 2024 by Pablo Lucanera
I tried to call this location directly. You can't get through. Your call is received by an automated service and none of the options would transfer me to a live person. Talk about horrible customer service. Cutting costs by using an automated answering service and ignoring customer calls is not a good practice by any business.Also the reason for my call is to confirm if my repair is still under warranty. After having the windshield replaced by Safelite, and finally having a real rain in California, water is getting inside my car. The ceiling is now wet and stained. Will Safelite correct the problem and have my car detailed and returned how it was? I will update this review once I somehow get through to a person and confirm if it's covered by their service warranty.Side note- I have had three windshields replaced by Safelite. Service during installation is pretty good. Customer service during a problem is what separates good companies from bad. Specially if you pay a premium and have one of these large chains do the work - specially if you pay out of pocket. Let's see how this turns out.
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January 2024 by Kenneth Toms
Quoted me $160 for a rock chip. They're smoking crack not fixing themEdit: to clarify It was a less than a half inch rock chip and I don't even have a smart windshield.. regardless of inflationary pressures that level of gouging is insane
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December 2023 by 苏敏明
I'm the owner of the Mercedes Benz of 2021 E450 coupe today that had came for the service which is unsuccessful due to ordering the wrong part, now you guys have booked one of the appt on Monday for me at 1pm without calling to confirm to verify if I could make it or not. Nobody is sitting around just to wait for the car to get fix which is unacceptable. I'm very disappointed and upsetting with the services that you guys have brought which is very inconvenience and unprofessional. I'm working at the medical field which is my time is not stable, that's the reason that I called into to book the appointment. You guys delivered the wrong service and reinserted back the glass which is even more damages. I was very concern about my safety when I'm driving on highway now. My bf left work for half day morning just to help me to fix it and wasted it half day and now you booked another day without calling to clarify with me if I could make it on that day!!!!! I am speechless and doubting about your company works and professional. I hope that I won't leave negative reviews with AAA and Yelp, but I can't help because this is a very bad services that I've ever done. My car is not cheap either and I'm paying out of pocket with cash for the services that I'm requesting to be done and I'm expecting to get it done perfectly fine without inconvenience. The fault that you guys have ordered the wrong part, but the outcome that we are the one who responsible for your faults which is unfair. And spoke my concern to the service guy, he said that it should be okay since your windshield glass has 3 layers?? Not recommending this place of service if you wanna waste your time and value.
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December 2023 by Martin Castillo
From beginning to end, all went wonderfully. The quote on the website was the same price I paid. Very professional.
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October 2023 by Mike Youssef
crackheads broke my window so they could steal my copy of walden and a car charger. jorge hooked it up and replaced my window in less than an hour. good service
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October 2023 by Bruce Anderson
Very easy to do business here. Made an online appointment and spent about 30 minutes in the shop.
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October 2023 by Jennifer C.
Our initial experience with Safelite AutoGlass left much to be desired. We received a confirmation email for our appointment, so we brought our car in to have a crack in the front windshield fixed. However, upon inspection, we were informed that the crack had extended beyond repair, as it exceeded 6 inches. According to their policy, cracks over 6 inches required a complete windshield replacement, but they didn't have one in stock, so we had to make another appointment.We specifically requested an OEM windshield for our next appointment, which was confirmed for the following week. However, when we arrived 30 minutes early for our appointment, the staff couldn't locate our file. They claimed to have left a message about the unavailability of the OEM glass, but we received no such communication. This lack of communication skills was concerning, and we noticed other customers facing similar issues.It took around 2-3 weeks to obtain the OEM glass. Despite receiving a third appointment reminder, they rescheduled, leading to a fourth appointment confirmation. Upon arrival, we were informed that the repair might take the entire day, contrary to what the confirmation email stated. We waited for hours in the lobby without seeing any mechanics working on our car. We decided to return later, just before closing time, when we received a call stating that the car was ready for pickup.While we didn't immediately spot any damages or cracks, we remain cautious about potential water leakage issues after the replacement, as we've heard of such problems from others. Based on our experience, we cannot recommend this company to anyone of our family and friends.
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September 2023 by Raquel Juarez
My parents made an appointment with them for 1pm and they did not start working on the car until 3pm. They were not told there would be such a long wait. Why set up an appointment if they can't stick to a timeline. Bad service
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August 2023 by Anthony V.
Canceled on me , very hard to get in contact with anyone with a reason why I lost the appointment I made about two weeks ahead in advance.
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August 2023 by Chris S.
I ordered a windshield for my Porsche 2 Fridays ago. They had me come in the next day. When I got there they didn't have my glass. They said they would need to order it. The quote online was $350. Now it was over $700. So yesterday I get a notice that my appointment was canceled because of me. I never canceled. Just saw a message that they need to order my glass and it would be over $1k. These people are in the glass business. How does it go from $350 to over $1k? These people suck! And they made it sound like I was the one who canceled!
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July 2023 by D P.
Third time in at least 10 years and same soils customer service. Staff from front office to repair techs deliver quality repairs, solid customer service and overall top rated products. I e called them out to repair a shattered back window on a weekend, I've made a resv and dropped the car for windshield repair AND I've walked in and had work completed in the spot. Price is right. Big .
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July 2023 by Shari M.
I asked for an appointment to fix my driver's side window mechanism on 7/15 and was given an appointment for 7/21 at 8 am -1 pm. No one showed up and when I called at 1:30 I was told that they couldn't get the part and that I needed to obtain it. So now I am without a car until at least Monday, since that's when the part I bought will be delivered. I am pissed that no one bothered to call me with the update. So when I called them back stating I got the part, I told them that they will be installing it once I receive it at their Covina location the same day without question. All you needed to do was call me with the issue. Poor customer service.
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July 2023 by Todd J.
Wow, simple Mobil app. Had appointment. Benjamin was awesome explained everything up front .. warranty, etc.. A+ service Nice clean air conditioned waiting room .. took less time than was quoted.. I was very pleased.. a cash paying customer..
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June 2023 by Charlie D
BEWARE ***As a first time customer, I wanted to like this company. I trusted them to do a professional job for the $400-500.. WRONGWhen I received my girlfriends car back, the trim was horrible. 2 broken clips. Broken window trim.My partner trusted me with her new car and boy–am I glad I won’t be taking my wrangler there. I wish they would have been honest and told me they broke clips and window trim..but, no they just park your car outside hoping you don’t notice.
