U-Haul Moving & Storage of Charter Oak offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. The staff is consistently described as accommodating, polite, and helpful, making the rental process easy and hassle-free. Customers appreciate the convenience of self-check-in and after-hours drop-off options. The location is praised for its clean facilities and well-maintained equipment. Customers have had positive experiences, with the staff going above and beyond to ensure a great customer service experience. The manager, Jarret, and the team are described as knowledgeable, professional, and prompt in their assistance. However, there was one instance where a customer had a negative encounter with an employee named Jeremy, who was reported to be rude, argumentative, and dismissive. This customer felt that Jeremy's behavior was unprofessional and disrespectful, and they hope it was an isolated incident. Overall, the reviews for U-Haul Moving & Storage of Charter Oak are overwhelmingly positive, with customers expressing their satisfaction with the services, facilities, and the exceptional customer service provided by the staff.
Very good. Absolutely no issues or problems with the rental van. I was a little irked with the unreasonably high mileage fee tacked on; this makes the low $19.95 advertised daily rental deal very deceiving.
December 2023
Love the Covina location on Cypress! Jeremy (Manager) and his staff do a good job!
September 2023
Excellent customer service. Equipment in good working order. Facility clean. The only problem we had was using share 24/7. It's possible it was my phone. ....don't know for sure. I recommend this location.
