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March 2024 by v M
BEWARE!!!!!!!! The worst uhaul I've ever been to. Save yourself a headache and go to another one. The gave us a faulty truck. Be sure to check your truck. If you're renting from here the people here don't know what they're doing. The girl that works here Marlen gave us a Truck that could have killed us. I really hope the manager dose something about this. This is the worst situation I've ever been through.
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February 2024 by Rogelio Leonardo
Very good and fast service?The small detail is that the person who serves speaks only English? a bilingual person would be perfect to help not only people who speak only English, we Latinos also need to rent a truck or a space to store our belongings from time to time. things.
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February 2024 by Dee Mitch
Good service
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February 2024 by John Urbano
Poor check in both when we got the truck and lied about return time. Service is sketchy as in sometimes okay and sometimes not
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October 2023 by Oscar Oliva
Customer service was good. Nothing out of the ordinary. They were prompt and courteous.
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September 2023 by Mark Ramos
Made the payment on time and still get locked out storage what the hell. This has happened more than once .once I paid late I asked them to unlock my unit but they seem not to do it right away after getting payed it took them about 11 days to unlock the unit. Bathroom for customers has still been out of order for six months now,they seem in no rush to help or fix problems for customers until they are ready to help.
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July 2023 by Astrid Saleh
Overcharged, beware with this place, especially the guy, named Carlos Fuentes.
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April 2023 by Diego U.
Great customer service, Jesse was very helpful in booking an appointment as well as finding the right part for my trailer hitch for me when I needed it quickly.
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April 2023 by Dan O.
I had a 3 second question haul so quick to place you on hold I could not even ask it might as well not even answer the telli
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March 2023 by Lester N.
These guys falsified the mileage on my contract. When I got into the truck I told the guy the mileage was wrong and he said, just take a picture and you can dispute it. So I did. I uploaded it exacly like he told me. I took the truck back after two hours. I put 5 miles on it. They charged me for 88 miles! When I called the guy he said "send me the photo." I'm like, I already uploaded it. Apparently that was a con. I sent him the photo and then they asked for a time stamped photo! Which I have but don't yet know how to send. They also lied about when I returned the truck - I had it from 8 to 10 am and they said it was checked in at 11:50 am. My fault because I trusted them to send me the receipt - which I had to call and badger them for. My advice? Make sure you get paper copies of everything.
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March 2023 by Lee
Companies sometime overlook the importance of good customer service and it’s value to their overall business model. Profits often overshadow customer satisfaction but in this case it was just the opposite. I’ve rented several trucks in the past and have always been relatively pleased with how the truck performed. With that, I believe the staff also deserves recognition for their performance. Erik did an amazing job. He was very pleasant and friendly and took the time to correct an issue with my credit card. Although, other customers were waiting he didn’t try and rush my transaction, and I felt he truly personified the true meaning of customer service. Well done!
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February 2023 by Lee S.
Companies sometime overlook the importance of good customer service and it's value to their overall business model. Profits often overshadow customer satisfaction but in this case it was just the opposite. I've rented several trucks in the past and have always been relatively pleased with how the truck performed. With that, I believe the staff also deserves recognition for their performance. Erik did an amazing job. He was very pleasant and friendly and took the time to correct an issue with my credit card. Although, other customers were waiting he didn't try and rush my transaction, and I felt he truly personified the true meaning of customer service. Well done!
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January 2023 by Scott A.
I don't like to slam people online, but purchasing propane they told me my tank is too old so I offered to buy one and it's like they don't want to sell it. I'm state this tank is no good to me so I'll just buy one out right since you don't do any type of exchange program with a discount on the tank I was willing to pay full price, but the two guys working there do not know the policies of the U-Haul store the one filling my tank which was cool tells me yeah we do the exchange program. It's a little more money with us so I'm like whatever the money is not the issue then I get inside and the Asian kid tells me we don't do an exchange program for like whatever I'll buy one. Well we don't discard tanks is what he states. The kid filling my 3 tanks of propane is telling me something totally different. Three tanks to fill actually four but the one they said was too old so I even paid for those tanks I ask to speak to the manager and of course he's out to lunch. Great service guys you need to train you me employees better!
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November 2022 by Pat H.
I went here for a hitch install. I got to say I was very impressed with all of the staff and store. Very professional starting with the store Manager Inez all the way down. I went to a few places and one other U-Haul but didn't feel good with the people who were going to do the install. For sure I recommend this store!
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September 2022 by Abba Studios
A good experience. Staff is friendly and efficient.I had to change trucks because on the first one the mirror kept dropping down and I couldn't see what was behind me.The second truck the rear door panel is hard to open. The ramp was hard to put back in place also.
