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January 2023 by Cheryl R.
We have been members of United Catholics Federal Credit Union for well over 40 years. The staff is always so friendly, helpful and accommodating. We have financed most of our vehicles with them over the years, as they have the best rates! It's always such a pleasure to walk in and they know you by name, unlike any of the large banking institutions that we deal with. We recently sold our longtime home and needed to open an additional account very quickly in the name of our trust. Lucy took time out of her busy day to make sure that everything was in place for our wire transfer. She even personally called us the next day to let us know that the money transfer was successful. In addition, we had other non-banking related questions and specifically needed real estate advice and someone to review some documents. UCFCU was so helpful in referring us to a trusted real estate attorney. We couldn't be happier with the level of service that we receive from this credit union.
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October 2022 by Suzee D.
Wow. Used to be a friendly place. Had an automated call from a "maybe" legitimate number. Asked me about my last 5 transactions. Couldn't hear the voice clearly. Pressed 0 to talk to someone. It hung up. The next day grocery shopping and my card was declined. Yep. At the register with a full basket. Called the credit union. They cancelled my card for suspected fraud. It was a $5.90 charge. No one called to warn me my card was cancelled. Just embarrassed at the grocery store. Asked for a supervisor to get my card back. Nope. Got a very PATRONISING lecture about the dangers of fraud. Apparently they hire an outside company for fraud checks. After a nasty lecture I was told I'd get a new card in the mail. The last time I needed a new card it took over 4 weeks. So no personal phone call telling me my card was cancelled. No immediate card replacement. And let's top it off with a rude lecture from supervisor Bonnie. Oh by the way she's also the one that was very judgmental a few years ago when I asked for help to build my credit. Time to find a new partnership.
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March 2022 by Kimberly H
Easy parking, great location, friendly easy service.
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March 2022 by Akemi Matsuno
They need to update their business hours. It’s 5pm and I got a recording they are closed but Google says they close at 5:30pm.
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March 2022 by Rose G.
I have been a member for 15 years and the service has always been impeccable everyone is so helpful and pleasant, I tell my friends and family there is nothing like doing business with a credit union.
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October 2021 by Alexander Insua
Been with these fine folks for 15 years, have had several auto loans and a credit card with them- no matter who helped me, they've always been friendly and professional. They definitely go the extra mile.
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February 2021 by Diandra B.
I've been a member for a few years now and most recently got my auto loan with this credit union. By far they had the best interest rates and I was able to do everything over the phone. Best part was car shopping and I had everything pre approved and ready to go. My checking account is with another bank but my family will be transferring everything to this credit union. The customer service is always great and I love that I actually get to talk with someone and not a customer service center with so many employees they don't know each other. I also love the new location and building.
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October 2020 by Mikey M.
I have been a member of this credit union for 15 years. NEVER had a bad experience with them. I financed 2 cars and have a credit card with them and have no complaints whatsoever. Great customer service. They truly aim to please you as a customer. I will use them again to finance my next vehicle!
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June 2019 by patrick mccarthy
They give excellent service very friendly staff. They are also very helpful keep up the great work. Excellent service. Thanks again for taking the time to explain the loan options to me. Have a great day
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December 2018 by Mary A.
I highly recommend this credit union. I have had an account with them since they were St. Christophers FCU.....almost 50 years. I have financed most of my vehicles through them as well as a couple of personal loans. They have always been kind, efficient and accommodating. This is especially important for me since I moved out of So. Calif. 18 years ago.
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November 2018 by Arlene Duran
I'm a senior and used many well-known banks but this credit union I'd recommend to any friend or family. They offer low rates on auto and personal loans, Visa Rewards cards, debit card, prepaid debit, vast number of no-service-fee s at nearby ATM'S (this branch does not have an exterior ATM but there's always one near where I happen to go), Notary, savings bonds and numerous nearby Shared Branches should I travel or need a Saturday visit. All their employees are very polite and helpful and I don't have to wait in a long or slow-moving line. They know their regular customers by sight and provide personal assistance by knowledgeable persons concerning your needs or circumstance. Located in the downtown area of Covina, with enough parking and right next door to a post office.
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June 2018 by Yesenia I.
Love this bank! Their team is amazing, they remember you by name and are very helpful in any situation.
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May 2018 by Gus Guerrero-isidro
Fix the website that's been down & also application too, very unsatisfactory professionalism. Wouldn't recommend this bank to anyone , there's better credit unions.
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November 2017 by Matthew Huiza
Bank sucks not even open on the weekends like other banks stay open till 4pm on a saturday...im havin a problem with my bank card and i gotta wait till monday just to fix the problem what kind of bank os this
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December 2016 by Mike Taylor
Excellent customer service
