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May 2024 by Melody Gambrell
I ordered one medium pizza and four sodas.The first message said it would be here at 2:03.Thej I waited and checked and it said 2:43.Then by the time it wasn't here by 3 I called the store and asked where it was at.The lady that answered said the door Dasher just got there and picked up my order.I waited until 3:30 and I called and spoke to a manager about still not receiving my order,and one of the workers cancelled it!She was unprofessional ,gave no explanation besides we don't control the door dashers.After explaining to her I order like 3 times a week and pay in cash always she said well lost door Dasher get scammed so they don't pick up these orders.She then said "what to you want me to say?".Quite rude,gave no help,and I 100% wont be ordering again.
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May 2024 by p 123
Do not buy pizza from here!!!!! Pizza is not cooked to a golden brown. Told that “the more toppings you get the less it browns. “ “If you ran it through the oven longer it would burn.” Who says that?!!!!! Horrible service and quality…….and need I say more that scratching in certain areas is not an option!!!!! You are rude, lazy, nasty ? and have no proper customer service etiquette!!! Management should be fired immediately!!!!!!!!! Worst Pizza Hut in the country!!! If you don’t believe me , order a pizza if you don’t mind the scratching and look at how un nicely cooked the pizza is!!! Hey guys, Crescent City is a very small town with not that many options for pizza. For this reason, you should step up your plate 200% to retain business!!!!!!
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April 2024 by Paya Travel
I ordered online and they said we will call when my order is ready they never call me after went to pick up my order there was no one after I called them a guy with tattoos he came and said I am not in charge than I waited 10 minutes more finally someone came and I asked why no one in not in counter the guy yelling you should be respectful I and than stop yelling at me he ask me let’s go out to show you how we work here I just get out.They was so uncomfortable and rude
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April 2024 by Marissa Borges
Since they started using the automated phone service it has been a nightmare everytime I order. The orders are wrong, you can't speak to someone who actually works at the location, orders aren't ready with time they quote. Plan ahead for this location.
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March 2024 by Dean Louie
I can tell you they would do better business if they always had fluent speakers of English manning the phones. I had to cancel an order in progress just tonight because I could not understand what he was saying and it was obvious he did not understand me either.
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March 2024 by Tina Kjellsen
I ordered Delivery, went through the automated process, when my food was delivered it was wrong. I called to get it corrected, then was told that they just make whats was ordered. So to get it fixed I can just order again and pay for more food. This doesn’t fix the problem of not making the food right the first time.
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March 2024 by Justin Kjellsen
We called to order delivery .. when you call it is answered by a call center type place.. we placed our order .. when order arrived .. we noticed that the order was not correct.. so we calles the location directly.. which the phone rang forever before anyone answered.. when they did answer we kindly explained the situation of our order being wrong.. they didn't offer to fix the situation and blamed the order taker.. the only solution was that we can re order our food that was messed up and pay for it again.. sad situation!
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March 2024 by J G
MANAGER MUST READ!!!For a little background, I have worked in the food industry for over ten years and I was picking up an order for my birthday.Not only did I have to call and change my pick up time but the service worker who answered was more than helpful. They even told me what numbers to push to bypass the automotive answering system to get directly transferred to my store quicker. Which is amazing as the automotive service is lengthy to listen to.BUT IT GETS BETTER!When I arrived to pick up my order, I explained that I live far away and asked if I could get the pizzas wrapped in foil or something to keep them hot longer. They plastic wrapped my order! I was so happy that they went above and beyond for me to make my order special and as fresh as possible when I got home. And they didn't even know it was my birthday! The women who helped me was named Enhelica (like Angelica). She was wonderful and defiantly deserves recognition from her superiors! Amazing customer service, really made my birthday great!
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March 2024 by Greg Annear
Decent pizza for a fair
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March 2024 by Cristal Crozier
Cold food, night shift store manager is a lier and when then get orders they postpone it give you cold food or have you waiting around for hours not to receive it at all worst place to go for food in crescent
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February 2024 by S D
My Pepperoni stuff crust pizza was very sad and pathetic. The pizza was just super flat (like the dough didn't rise) and just limp. We were not impressed.
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February 2024 by Brian Ristine
Pizza was cold order was wrong and when I called they said they would credit my account so I asked if they were putting it on my card and they said no in store credit I will never order here
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January 2024 by Rebecca Stone
Call to have an order delivered at 5:45. The order was delivered at 4:15. Needless to say by the time we ate it it was stone cold. Tried to get a hold of them to make sure that they were going to have it at 5:45 and no one would answer the phone. This is not the first time we’ve had an order screwed up from there. Love the pizzas just not the service.
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December 2023 by Patrick Washburn
Ordered supreme pizza, got it home and there were almost no mushrooms or onions and no bell peppers. In other words it was a glorified pepperoni pizza. When I called to complain they told me they were out of bell peppers and that it had been a week since they had a truck with vegetables. Not my problem. I said the grocery store has bell peppers, send an employee to buy some. Their response was "that's not how our store works".If you can't make a menu item, then tell the customer when ordering. I guess next time I want pizza it's off to Papa Murphys, they always seem to have their ingredients.
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December 2023 by Beee Mee
Called to make an order and customer service was rude refused to honor online menu to crescent city store... Worst service ever will not order pizza hut ever again!!!!! I recommend nothing at this store...