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May 2024 by Kimberly Gonzalez
ugh us bank in general is not good! and the ATM in cudahy is the worst and useless! why have a atm if it will NEVER LET YOU WITHDRAW MONEY! you are lucky if it takes your card. i have had multiple times where i deposit cash and doesnt show up on my balance, i have to wait 5-10 buisness days for it to get deposit
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February 2024 by Patricia Bazan
My sister recommended this bank to me because they always help her and solve any problem she has with respect and professionalism, just like those who work at the cash desk.
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January 2024 by Guillermo Cornejo
Very friendly staff, very fine, they treat you very well
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November 2023 by Jay'La Sanders
Carmen Jackson is of no use of help. Came 3 times, with appointments and still received NO help. Horrible customer service! Very dissatisfied.
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October 2023 by Yanet Moreno
Once again this place is out of quarters. Come on! It’s a damn bank. Get it together! THEY NEVER HAVE QUARTERS!!!
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July 2023 by REF U.S.A
The worst fucking bank in the United States, I don't recommend this crappy bank to anyone. ?????????????
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July 2023 by jorge l. perez
We are here in this branch of cudahy ca. And today 3rd of july the boos on charge are very very desapoited which all majorie of hes costumer.. i never se this person called Carmen Jackson been the most worst attitude which us, the costumers,,all because we ask about and why? Is only two persons attending at more of 20 costumers in line, waiting for attending... please don't put your money in this branch,,
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March 2023 by Diana Reynoso
I always have a great experience when I come into this bank ! Hector is very patient and friendly with all the customer ! Thanks guys ! Def will be coming back
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February 2023 by Wendy Franco
Horrible customer service by the old lady with black hair and fake eyelashes. She asked me why I would go so much and was always sarcastic when I would ask to withdrawal money from inside the bank because the ATM was never working properly. They should fire her or train her a couple of times on customer service. The ATM machine kept my $10 one time when I made a deposit of $420 and after a year they just kept telling me it was under investigation. I had it and finally after being with US Bank 9 years, I transferred to another bank. Best decision I ever made!
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September 2022 by Lali Diaz
Every other USBank is better than this branch ! Honestly everyone is kind and honest except here. They lack in attention to their customers. I hope they get it together I’m avoiding this branch from now on. Good luck everyone.
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July 2022 by Jose Romo
Horrible customer service
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October 2021 by Jesse “Mr” B
No help at all.I recently got my stimulus card in the mail, I went to pull money at the atm on florence & atlantic.I check my balance, printed a recipe and decided how much I wanted to withdraw.I ask for a certain amount of cash then I choose wich bills I wanted for my transaction with no recipe. It starts giving me bills but it gave me a set of different bills with the total of half of what I ask. I go inside to get help from a banker and he tells me this has been happening a lot and that I have to call the number on the back of the card. They can't help me out! They told me that the bank can see how much the atm gave me but us bank tells me they can't. Now I'm short on emergency money I need because I don't have a bank account. I only wanted to use there atm, pay a additional $3 service charge. Now I'm screw.So call the number on the back of the card is what the bank suggest.... This is exactly what happenedI went to pull out money it ask me if I wanted to check my balance I press yes so out comes a recipe, cool I'm gonna withdraw $120 so it ask me what kind of bills would I like I want 2)$50 & 1)$20 a total of $120 in 3 bills, out comes 3 bills but they are all $20's. So I thought something is wrong again I withdraw but this time only $20 then check my balance and yes it's $120 + $20=$140 but I only have $80. Now how ise calling the number on the back of my card gonna help me? It's not there ATM and they have no idea what happened. So the only logic thing to do is report that someone stole money from my card and that's what I'm doing.
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May 2021 by Gabby Herrera
The branch manager Dayana is the worse. I am a firm believer of second chances but she failed them both. Now, she didn't give me a temporary card, she chose the image of my card and let me set up online by myself. I'm so disappointed.
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April 2021 by Edith K.
Took out $500 for mom ATM gave me 260 went into branch showed cashier what happened she there is nothing I can do and gave me a phone number to call called filed a claim and after 3 wks get a letter in the mail saying they investigation is completed and atm was working properly. In other words s***** you are not getting money back you never got in the first place. Sad to say that after 20+yrs of having this account we are gonna have to take our business elsewhere. Mom is gonna fixed income and this cannot happen again.
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April 2021 by Jesse Becerra
No help at all.I recently got my stimulus card in the mail, I went to pull money at the atm on florence & atlantic.I check my balance, printed a recipe and decided how much I wanted to withdraw.I ask for a certain amount of cash then I choose wich bills I wanted for my transaction with no recipe. It starts giving me bills but it gave me a set of different bills with the total of half of what I ask. I go inside to get help from a banker and he tells me this has been happening a lot and that I have to call the number on the back of the card. They can't help me out! They told me that the bank can see how much the atm gave me but us bank tells me they can't. Now I'm short on emergency money I need because I don't have a bank account. I only wanted to use there atm, pay a additional $3 service charge. Now I'm screw.So call the number on the back of the card is what the bank suggest.... This is exactly what happenedI went to pull out money it ask me if I wanted to check my balance I press yes so out comes a recipe, cool I'm gonna withdraw $120 so it ask me what kind of bills would I like I want 2)$50 & 1)$20 a total of $120 in 3 bills, out comes 3 bills but they are all $20's. So I thought something is wrong again I withdraw but this time only $20 then check my balance and yes it's $120 + $20=$140 but I only have $80. Now how ise calling the number on the back of my card gonna help me? It's not there ATM and they have no idea what happened. So the only logic thing to do is report that someone stole money from my card and that's what I'm doing.
