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February 2024 by Soonsol Hong (홍순솔)
Everyone was very nice and cheerful. Their service made my Saturday bright!
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February 2024 by Armando Lopez
Took me right in. Stayed after 5pm to help me. Much better than Allstate.
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February 2024 by Steven Doran
I got once a year to renew my registration, and it's flawless every time. The staff is very nice and helpful and I'm in and out in 10 minutes.
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January 2024 by Maite M.
I came in on a late Friday morning to get an international driving permit for an upcoming trip. I am not a AAA member and it was my first time getting an IDP. The entire process took about 15 minutes. The staff is very efficient and triages you as you walk in, sending you to a specific area of the building to wait your turn. The front desk staff is on top of it! And the staff member that helped me with my application was super friendly as well! Overall I had a great experience. I would recommend anyone looking to get their IDP to get it done here at this very efficient AAA office. Parking is free behind the building in their large parking lot.
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December 2023 by Mondo C.
You should be made aware that if you cancel in the first year they charge you $190 to cancel your insurance even if it's not your fault even if your circumstances have not allowed you to keep the car you just bought and bought aaa insurance for , careful I was not made aware of this, and they're supposed to make you aware of that. it's not that much money but the money isn't really the point is it every other insurance I've ever had no one's ever charged a cancellation fee AAA is just up themselves because they're AAA it's robbery!!
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December 2023 by Talia B.
AAA does not require any proof of address and they continue to allow people to use my address for mail fraud!
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December 2023 by Chester C.
Stopped by the Culver City AAA Branch to get my DMV sticker. The young lady that was assigned to help me did anything but that. She made the experience there awful. Spoke to me in a very condescending way as if I was a fool and when I asked why was in the middle of asking a question in regards to a form she just cut me off and proceeded to robotically give me an answer when I was not done speaking. If it was not for the Manager, Kevin, stepping in and kindly explaining to me the question I had which he listened and then gave a clear answer, I would cancel my membership. Additionally, she just placed the sticker and paperwork towards me and said nothing and just ignored me until I asked her if that was it. Again, the experience and treatment were terrible. I rarely leave reviews but this young lady needs to be trained on how to speak and treat members and anyone that comes in there with kindness and respect. I did not get her name but will be calling on Monday to find out and make a full complaint.
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November 2023 by Henry h
Today I went in and did a simple change of ownership and asked for a simple 30 day extension because somebody stole my catalytic converter and was told to speak to the manager she told me I needed to go get a smog check and pay for failed results. So I drove my van to the smog station without a catalytic converter, almost catching it on fire because the manager told me she wouldn’t give me an extension without a smog and so I tried to do what she said, and brought her results that show the vehicle is not passing smog, and they still wouldn’t give me my extension. They have no clue what they’re doing. They have no clue how the law works And you would think the manager knows these things. Stay as far away from this place as you can they don’t have a clue what they’re doing specially the manager.. Absolute nightmare I had the worst experience with this place if I can give them 10 zeros that would give them 10 zeros. it is 100% their discretion if they want to give you a simple 30 day extension it’s really no big deal you’re not asking for anything illegal you’re just asking for a simple 30 day extension because so many people are getting their catalytic converter stolen and can’t afford to fork out thousands and they just don’t get it better yet. They just don’t care whatsoever like I said stay away from this place go to any other AAA, but stay away from this place. Trust me.!!!
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November 2023 by Veronica Jimenez
Exellete service Sierra and Brahan change the tire from my car they were very helpful and came on time thanks you!!!
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November 2023 by Nan Mann
Travel agents are awful. Bluff their way through transactions and make you believe they are working on your behalf. Not true. Beware.
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November 2023 by John M.
10+ AAA member. After waiting 2 hours for a tow, called and asked if another tow service was available. AAA canceled my original request and ended up having to wait 6+ hours for service. Hopefully Uber will add a tow service and give AAA some needed competition
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October 2023 by H H.
I don't normally leave reviews but I decided to leave one to let others know. After 27 years of membership I took a break from AAA. I called AAA to get help with a flat tire around 5:30 AM and asked for a tow since the car that I was driving was a rental and didn't have a Spare. No one came out until 8:30 AM, the person that they sent wasn't a tow truck, couldn't help me. Did not get an apology. I had to call back to get a tow truck. The whole ordeal took many hours. When the rental company opened up, they sent a tow truck before AAA tow truck arrived. After that experience, I decided not to renew my membership. Fast forward, my niece needed a tow and I decided to give them a second chance. Another disappointment. This was not the AAA that I used to know.
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October 2023 by John Malonson
10+ AAA member. After waiting 2 hours for a tow, called and asked if another tow service was available. AAA canceled my original request and ended up having to wait 6+ hours for service. Hopefully Uber will add a tow service and give AAA some needed competition
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September 2023 by Dominique M.
DO NOT GO TO TRAVEL ADVISOR BETTY EXTREMELY AND UNFRIENDLY made my experience horrible went in to ask about the Travel service and she was very short and snappy with me. This AAA needs to work on customer service with travel department . This woman was not inviting or friendly ...
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September 2023 by S L
Have only had a pleasant experience here for things from international driving permits to title changes. The staff are friendly and efficient.
