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August 2023 by Paul Grenier
I had not purchased anything from Caprice Furniture until a few weeks ago. I had a few difficulties in communication, however, Daniel, is very helpful and cares about a customer or potential issue. I am giving Caprice Furniture 5-stars and would highly recommend them to anyone looking for great furniture at a reasonable price. I also wouldn’t have written this review had it not been for Daniel going out of his way to listen and take his time to understand instead of just brushing someone off like most large companies do these days. I think that’s rare and he’s very professional and kind. I would purchase furniture or items for my apartment again from Caprice without any hesitation.
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December 2022 by christi Jones
Small in person inventory but large items in their catalogs. Daniel was very helpful with his cowboy boots!I ordered a small sectional couch and a beautiful espresso finish dresser with mirror.Delivery people were reliable, friendly and effective. Love my new furniture! Loved the reasonable prices and delivery fees. Would buy from them again.
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December 2022 by Christi I.
They have a huge inventory of furniture for all of your inside and outside needs. Applying for credit was online and easy peasy. We went to the showroom in Culver City and Daniel with the cool cowboy boots was very helpful. We got a small sectional couch and a dresser with the mirror. I love my furniture! Prices are very, very reasonable. Delivery was efficient and quick. The crew assembled the furniture quickly and were very friendly. I will definitely order furniture from them again.
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June 2021 by B Smith
They delivered me an entirely different sofa and love seat, they don't even have what's on their website in there warehouse, and didn't have the professionalism to call and let me know they didn't have what I ordered and just delivered me whatever they had, they had 3 weeks to let me know. I told them you shouldn't put items up on your website if you don't have it in your warehouse, it's deceiving, they took it down the day after they delivered me the wrong set after I called to complain, they really couldn't even explain themselves that made any sense whatsoever. I don't think they are a reputable online company.
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January 2021 by Dennis P.
Showroom was a disaster, barely paid attention to me, both men seemed uninterested that a paying customer was in there at all. Do you even wanna make a sale???
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November 2020 by Ben Leasure
Scam city.Showed up at my place and gave me a couch with no cushions.By the time I signed delivery notice and saw it they were gone and never returned a call or email again.Knew the prices were too good to be true.
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October 2020 by L S.
Highly recommend! Inexpensive and great/professional delivery services. The couch set I got was super comfortable and the delivery guys brought it up several flights of stairs in an apartment complex.
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August 2020 by Andrales Abreu
Best costumer service
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May 2020 by Milosz F.
excellent prices and good selection - i would pay them the reasonable assembly fee unless you like the lego ikea experience
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August 2019 by Nick S.
This store offers furniture from the Coaster catalog. It's not the highest quality but it is affordable and looks nice. I've found that buying through the store is a better bet than buying online, due to the customer support at Caprice. For example I purchased a California king bed frame from the store and when it arrived it became obvious that the way the supports under the bed were designed it would not support the mattress. The staff at Caprice came to my house and constructed a proper support system for the mattress and I've never had a problem with it. They have great customer service is all I can say !
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May 2019 by Neline Anne
Had the absolute worst experience with this store. My online order wouldn’t go through and the “owner” calls me and offers to process the order on their terminal. The following day my brand new card used to attempt to make an unauthorized purchase. I went into the Culver City location to handle the issue and the owner tried to blame the incident on “malware that steals credit card information”. This was a brand new card and this store was the only place to receive my information. They were very unapologetic and tried to blame the incident on me. I would give this store 0 stars if I could, I’m absolutely disgusted at these THIEVES !
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August 2018 by Danielle S.
The sales people at Caprice are pleasant enough to work with. The quality of the goods and the follow-up are "0". We bought a couch here and they assembled it in our home. There were two legs missing along with the caps that go on the legs that contact the floor. Multiple phone calls never resulted in the two missing legs being delivered. We made do. Mostly because the couch was cheap. Well, you get what you pay for. Within the first year, a Macbook Air laptop we left on the cushion ruined the cushion. We've left the Macbook on beds, chairs, even on top of a pile of newspapers. It doesn't get hot enough to hurt paper! But somehow, it ruined the cushion. The big mistake we made was to get the cusion re-upholstered for $90. The new cushion was fantastic but what a waste of nearly $100 when another cushion did the same thing when we left some LP's sitting on the cushion. Photos posted are the damage from leaving some LP's sitting on a cushion for two days. What else can I say but do NOT buy a couch here. See our photos and the photos from others. Maybe they're good for things with hard surfaces, but do not buy anything soft from here. With this kind of quality though, I'd worry about VOC's from the hard furniture you buy. Yes, it's all coming from China, but do you really know what it's made of and whether there are banned chemicals in them? Or are you going to take someone from Caprice's word that it's "quality" made. I think the photos answer that question.
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December 2017 by Peter G.
This post is long over due. The furniture, the pricing, and the customer service are amazing. I have bought several pieces from here (couches, bed, mirror, etc.) and they all look great and hold up even better. The store manager is so great and will help you find exactly what you're looking for. Delivery is top notch as well, and they assemble everything for a minimal cost. I will be hard-pressed to shop anywhere else. Don't be decieved by the small store front. The order everything to deliver straight to you. They also have tons of items they aren't online so just ask!
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November 2017 by Helena anderson
Great prices and furniture
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February 2017 by Maxim Shapovalov
The sales person was very nice and even gave us an extra discount on already good prices (bought a sofa). Delivery, though, was scheduled for 3-5, but arrived at 7. Also, it was unassembled even though we were told the opposite (assembly take 15 min, not a big deal).
