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November 2023 by LuEllyn H.
As the saying goes if I could give negative stars I would. First and foremost it's not the employees at the stores that are the issue, it's their corporate employees, managers, owners etc. The people at corporate used to care and respond but now 5 emails later since July and my issue is still not resolved. Not sure what has happened to this company. They used to care and now don't give a sh*t. They offer a frequent buyer program that does not give you credit for merchandise purchased. If you are going to offer a frequent buyer program, it should work. Isn't this some kind of false advertising? Can you actually say that you offer a program and not honor it or follow through? I spoke to someone at one of the stores today and I'm not the only one who is less than happy. You would think with people emailing in with problems they would take notice and do something about it especially in this day and age of social media. I rather go to another company who does what they say and cares.
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October 2023 by Erik H.
First off! Shout out to this store for amazing customer service. I was welcomed by the staff , they checked in with me to ensure I was finding things ok. I was looking to switch up the kibble I was feeding, I was assisted by Tally who delivered phenomenal customer service specifically in detail to ingredients inquired what I was looking for price wise and how much my dogs weighed . Gave some pointers on the ingredient lines , over all a great consultation. Tally also assisted with helping me with making tags for my pups. Awesome store lots of choices I will be back
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September 2023 by Momo Fish
This and the store on Centinela are great. Only exception is that they don't carry the brands I need for my dogs, and bunny items vary too much. Staff is always friendly and mostly knowledgeable.
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September 2023 by T G
Especially like the illegal food vendor that I reported to LA Health Department and Culver City code enforcement that sells tacos on the sidewalk in front of their store. Class act. Adds much value to the community. Definitely my go to spot for potential food poisoning.?
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September 2023 by Hamid Sharafatian
Very clean and organized and the team was Betty helpful
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July 2023 by Shawn Bolding
Clean and Awesome Customer Service. Pleasantly Surprised!!!
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June 2023 by Dre J.
My experience was only good because of Darlene. She went so beyond trying to help me. The first person that tried, did not know product information and did not go out of their way to assist me and then Darlene showed up and took over. Good Customer Service is not easy to find and usually this location is really good with that. Again, I wish Darlene could clone herself lol. I was very impressed.:)
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May 2023 by Maeve C.
Management of this store is terrible. Instead of providing even basic customer service to a long time customer (thousands of dollars spent at this store, regularly, and for many years) this store blamed me for their mistake and treated me like a criminal. It started when Centinela Feed online sent me beef dog kibble, instead of the chicken dog kibble that I purchased. So, I went into the store to exchange the (more expensive beef) wrong kibble for the (less expensive chicken) correct kibble, that I paid for. That first time, the employees were way too baffled about how to carry out such a complex exchange transaction (same brand - beef kibble for chicken kibble) that I had to agree to come back another time. The second time, the Manager refused to make the exchange and correct Centinela Feed's error, because:---Reason #1--- CF Manager: I did not have a "paper trail" about the Wrong food! Of course I only had receipts for the food I paid for. What documentation could I possibly have about the Wrong food that I never ordered? I had a receipt for items I purchased, but no receipt for the wrong items placed inside the box! Any thinking person would understand the Centinela Feed employee(s) who misread the order, filled it with the wrong food, and delivered the wrong food, did not provide me documention with a blow by blow account of their mistake. ----Reason #2----CF Manager: You should have reached out to the "delivery team."" True, I did not become personally acquainted with whomever delivered the Centinela Feed order. I have never obtained contact info of any of the 100's of delivery people for the 1000's of online orders from all other businesses I've ordered from. Who does that?---Reason #3---- CF Manager: You could have gotten this food from Petco." Believe me, I wish that I had gotten the food from Petco! Instead of repeatedly trying to deal with blatant incompetence at Centinela Feed, I would've happily gone to Petco, if only I had gotten the food there! (AND btw thanks CF Manager, for letting me know that now Petco carries Stella and Chewy's. From now on I will go to Petco for my frequent Stella and Chewy's purchases!) The CF Manager acted very, very, suspicious, as though my exchange request was the crime of the century, and clearly they had me profiled as the kind of fraudster who spends their time trying to get over on CF by exchanging a more expensive beef kibble from a different store, for less expensive chicken kibble at CF.By this time, the CF Manager who had kept the store open 15 minutes past closing time, told me that I had to come back a third time - to "Deal With Corporate" on this matter. I am almost curious what CF "Corporate" will come up with. I would not be surprised to hear crazy new reasons CF cannot possibly find a way to correct CF's error, such as take back wrong goods and provide goods I paid for. It is a strange business model, to pay multiple employees to spend the time it has taken them so far to stand around and make illogical arguments against providing me, a (newly former) regular customer, with even the most basic level of customer service... and training the Manager's that an exchange for like items must escalate to involve presumably higher level employees. Who will weigh in from Corporate? The CFO, COO, the CEO...? Will CF expend endless resources to stand by this mistake...? Is idiocracy in full swing at CF...?
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April 2023 by Bruce Moses
Love this store. The prices are a bit high but when you spend over $110 they give you money back via gift cards.
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April 2023 by Tina Hampton
This place is far one of the best Pet Food and Supply shops of LA! Great choices, absolut spotless products, no dusty items, shelves perfectly organized... and, moreover, a very helpful crew! Friendly, very knowing, polite, it will be my to go place! It's a pleasure to shop there!
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January 2023 by Madelyn Giglio
I love shopping at Centinela! Their staff always goes above and beyond to help. My earring fell out at the store and the whole team, including the general manager helped me look for it. Luckily we were able to find it! Their prices are reasonable and they have a great selection as well. You can really tell everyone at the store cares about pets and their customers!
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December 2022 by Michelle P.
I came in for the first time two days ago. I found a kitten who I thought was a stray and picked up some food and flea shampoo after a vet visit nearby. I had her in a carrier and everyone was SO sweet and attentive. They held her and admired her and helped me find the best food for her. They also have an AMAZING return policy. I ended up coming back in this morning. The owner of the kitten I found came back for her and I went in, admittedly a little heartbroken, to return the food and shampoo. Since I was there I decided to look around and buy my cat some toys and treats. I ran into Tally in one of the aisles and I told him about what happened. He is truly the heart of this store. He gave me some resources on shelters of where I can possibly find a new kitten of my own to adopt. I thought that was genuinely SO kind of him. He also let me know about their Holiday Party and encouraged me to bring in my cat for photos with Santa. Shopping here really makes me feel like this is more of a community. I feel like they sincerely care about the well-being of your animals. And also looking out for your wallet because being a pet owner is definitely not cheap. I told them my vet bill for the kitten I had found was $200 and they informed me that they have a low cost mobile clinic that visits once a month that had very reasonable prices. Moving forward I will only be shopping here for my pet supplies. And of course to visit and chat with Tally. The entire staff is so welcoming and kind. I really can't think of a better place to shop. Thank you guys!
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November 2022 by Armando Murilllo
a pleasant service the staff helps you with all the doubts and concerns you have and has the most assortment Thank you every time I visit them it is like the first time
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November 2022 by Marika Krejci
Great place for food, toys & supplies. Staff was super knowledgeable and friendly.They didn't have what we came in for but the pup picked out a toy so we had to get it!
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November 2022 by Daniel G.
Friendly staff! Lots of options and always good promotions and sales going on. They treat my pup like a princess when she comes with me as well! Highly recommend!
