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December 2023 by Mike C
They will charge you for work that they did not actually do. Not trustworthy, I will not come back and I will not recommend them to anyone. If you choose to go here, be sure to check that all the work is actually done. If getting your tires rotated here, mark them ahead of time so you can see if they actually did it as they will charge you for it without doing the work. I contacted the service writer after my service with my concerns and received no response.
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December 2023 by Олег Волков
I submitted a request to purchase a used Tesla 3 2021. The cosigner and I submitted documents through your website to confirm the loan and your manager called me and said that the loan was approved, my credit rating worsened after submitting the application. As a result, the next day in the morning your manager told us that the car had already been sold, although we agreed that we would come to pick up the car today. This is terrible service. At the same time, I had already left to pick up the car. As a result, a damaged credit rating and wasted time.
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December 2023 by Natty
Went in for service technician did a 12 point inspection marked windshield good when it was cracked Due to a factory defect on rearview mirror, they rotated my tires, even though they were bald, which is completely unethical ,and my battery was checked good when I’ve been having ignition issues starting the vehicle.They should really look into their work , or hire technicians who actually take their work seriously. It’s unfortunate for me to leave a bad review since I think highly of this Toyota location.
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November 2023 by Lauren Schmidt
Car purchase with Arturo Missoni went very smooth. Arturo is their online sales connection. He made sure that I was well informed and sent me several documents in advance so I didn't have to spend all day at the dealership. He also called to let me know when I could test drive a similar car since it is very challenging to do test drives now. Arturo did a great job and completed his part of the process in less than two hours, including dealing with the trade-in. Had to go back to get roof racks installed, and Arturo made sure I was out in a hour (which is great because the service guy originally said 3 hours until I got Arturo involved). Really great experience working with Arturo.
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November 2023 by ben k
I didn’t buy a car, but certainly would in the future. I actually sold my Tacoma to Elena at Culver City Toyota tonight and the experience was no doubt the best I’ve ever had buying or selling a car. Elena originally worked me over the phone and followed up by text to keep me engaged. She was exceptional! Professional, friendly and she really knew what she was doing. Pepe also helped out and he as well did a great job. If you have a car to sell, reach out to Elena. They gave me too dollar for my Tacoma and I couldn’t be happier
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October 2023 by Ragine Hernandez
They were amazing from start to finish! Found the car online emailed them at 2AM Miguel messaged me the next day and answered every question I had as well as sent me pictures and a video. Put down a deposit for the car, they went threw inspection from top to bottom to make sure car was up to there standards before selling. Everything was great! Before I knew it, it was shipped out and in my drive way. Highly recommend!
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August 2023 by julio reyes
I don't recommend this place for you to repair your car.Never in my life have I had a bad experience at a dealer. This is the worst experience I have had in my entire life regarding the repair of a car. took my 2014 Toyota Prius to repair. I have taken it to repair 3 time And the three times I've paid them my money and they haven't done the job it looks like or it's a scam. Supposedly they are professional people who work in mechanics who know what they do they know how to repair but it's not true they leave things worse than they were they damaged my car is worse than before. I took him to have the lights that They tell you when they give you the car that they have repaired the problem but when you drive more than 10 o 25 miles the problem goes back to your car and you have to pay them more because they repair it again.had been turned on from the ABS and another brake light that are related to each other but they did not repair any of the lights. worst of the case that it seems that the manager is a scoundrel like the workers because if you see in my comment the manager says Julio contact me to be able to help you we help you here we want all our customers to leave happy I sent many messages to him to his email that he mentions in my ad and to date he never answered me it is just a way for them to He tried to communicate with him and he never answered. He's a fake. He's a thief just like the others. The massage that the manager or manager is embarrassed because he tries to deceive people by saying communicate with me. And he never responds to emails sent to his address.
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July 2023 by Ines Bakri
I had such a great experience purchasing my car at this Toyota. Buying a car is already a stressful event and the people over there made it much easier for me. Angel and Nazim really listened to all of my concerns and made everything possible to get me the car I wanted within my budget. They were super friendly and put no pressure into buying the car. Even my friend who came to support me said his experience was way worse compared to what we just had here. Strongly recommend this dealership!
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June 2023 by Deirdre Aldridge
I have purchased a FEW cars in my years and my experience at Culver City Toyota was by far the most natural and humane I have ever experienced! I wasn’t the easiest case but that didn’t stop them from being PROFESSIONAL and handling each hurdle with respect for who I AM not the things that happened previous… K’Lee is the GOAT! When we met at the Car Show a few weeks earlier, he wealth of knowledge of CARS #periodt, let me know she was the one I could trust. You see I am new to California and without a guy or family to assist, I wanted to feel comfortable in the process! KLee Gordon is the epitome of professionalism and integrity… This young lady answered ALL my questions, old school interrogation style, and gave me the pros and cons and let me make the decision! I love my 2023 Toyota Corolla Hybrid, Thanks K’Lee and the Team at Culver City Toyota! ? #intentionallyme #californiadream
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May 2023 by Daniel Hirsch
The most indifferent, go-through-the-motions, could-care-less, unappreciative for your business parts department I've ever encountered. Meh. I'll give my business to Amazon in the future.
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May 2023 by anthony bruh
Cheapest prices for OEM parts when you order them online and set this place as your pickup. very well kept and friendly staff.
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April 2023 by Jessica Jones
I was greeted quickly once I arrived at 11am and my sales person, Christopher, was nice and knowledgeable. However once inside the Culver City Toyota facility I didn’t want to stay. The coffee machines were out of order, there were no courtesy snacks offered, and the WiFi was not strong nor connecting. So for the three hours that my car was getting maintenance, I had to work out of the Starbucks a mile away. For my next check up I look forward to going to the well maintained Culver City Toyota facility.
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February 2023 by Mandy G.
I found myself in a situation where I needed to buy a new car. I was not looking forward to the process but I'm so grateful that I ended up going to Culver City Toyota. Marisa helped me and she went above and beyond what I've ever had anyone do. She was kind, understanding and made the whole process enjoyable. I often find these situations intimidating but having another woman help me made all the difference. Truly could not recommend Marisa more. Thank you for making a terrible situation into a great situation.
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February 2023 by Leah A.
I wasn't even buying a car and Marisa had me sold . She was so great helping my friend whose car burned down at an auto shop. Such a crazy story but the point is, Marisa was the kindest and most supportive car salesperson I've ever met!
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February 2023 by Evelim M.
I just bought a new car with Toyota and I had the greatest experience. Great customer service very knowledgeable employees, James, Arthur, and Jorge V we're very attentive and welcoming. I would definitely recommend this location to everyone I know. They made my car buying experience. Very smooth. I am a happy buyer.
