Design Public is a popular business known for offering modern and inspiring products for the home, including bedding, lighting, shelving, storage options, gifts, and dining sets. Customers appreciate the wide selection of high-quality items from top designers and emerging talent, making it a go-to source for everything "cool" for the home. The company is praised for its professional and helpful customer service, with staff members like Emily, Sam, and Anna receiving special recognition for their quick responses, patience, and efficiency in resolving issues such as returns and shipping problems. Many customers mention that their orders arrive on time and in excellent condition, with shipping timelines generally meeting expectations. The 30-day return policy, free shipping on orders over $75, and friendly support contribute to a positive shopping experience. Customers often find the site easy to navigate, and some have noted that they’ve caught items on sale, adding extra value. Overall, Design Public is seen as a reliable, stylish, and customer-focused store that provides a seamless shopping experience for those seeking modern home decor and gifts.
The customer service team is very attentive and genuine. I had to process a return and replacement and Anna was immediately responsive and followed up to be sure I was all set.
June 2024
Very professional company. Sam did a great job. Sometimes mix ups happen, it was resolved professionally. I’ll be purchasing from them again.
February 2024
Anna provided excellent customer service, overall very happy with every interaction with DP's customer support.
