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January 2024 by Terry Richardson
We are really grateful to Anna and her team for helping us with our specific purcgase needs
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December 2023 by Kimmy Gi
Excellent customer support! Sam was really friendly, responsive, fast and super helpful. This site has good brands, high quality products with good shipping timelines. I was very happy with the product I ordered, it arrived on time as stated on the site and in excellent condition. I would definitely return to this site for future purchases and recommend the site to my friends.
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December 2023 by Lillian Chen
There were numerous hiccups in the process. I found a beautiful patio table and chairs on the website. Because the designer is based in Spain, prior to ordering I knew to expect 12-16 week delivery. It took over 5 months for delivery. Issues included chipped patio table/chairs (to be honest this is not really the fault of Design Public, but rather that the furniture was very poorly packaged by the manufacturer) that the shipper attempted to touch up with paint but with a result that was unaesthetically pleasing (I am glad Design Public reached out to me to let me know about this and allowed me to review the photos of the touch-up before deciding how I wanted to proceed), the replacement of the items with items that unfortunately also had the paint chipped in several places (they sent me touch-up paint and gave me a small discount) and included the table base but not the table top (so I had to wait yet another week for the top).The saving grace of my experience was a customer service agent named EMILY who was AMAZING-- super kind, responsive, and helpful. She updated me every step of the way and checked in with me frequently.When all was said and done, I was pretty happy with the patio set however felt drained by how drawn-out the process was.
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December 2023 by Vincent Perot
Items were delivered quickly, and the customer service was amazing: Emily in customer service was extremely responsive, quickly resolved my issue with one of the items, and sent a replacement within a day.
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December 2023 by joann jung
Sam was very quick and helpful to process the inquiry. It is very nice (and rare these days) to have a pleasant customer service experiences.
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December 2023 by Kimmie G.
Excellent customer support! Sam was really friendly, responsive, fast and super helpful. This site has good brands, high quality products with good shipping timelines. I was very happy with the product I ordered, it arrived on time as stated on the site and in excellent condition. I would definitely return to this site for future purchases and recommend the site to my friends.
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November 2023 by Melody Klassen
Design Public carries a beautiful selection of products. Thank you to Anna E. from the Customer Support team for the quick, pleasant and helpful responses to my inquiries. I'm looking forward to my order very much so!
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October 2023 by Jon K
Ordering furniture online can be intimidating and daunting. But in spite of those concerns, we ordered an item, which arrived slightly damaged, through no fault of the store. Contacting Design Public was a breeze and Emily helped us through a complete and and more than satisfactory resolution of the issue. Interestingly, our problem and Emily's courteous attitude, professionalism, and constant communication are well said in Andrew Wise's previous 5-star review. We would not hesitate to order again and actually plan to do so after we move. This is great customer service (thank you Emily) at its best with a store that stands behind its products.
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October 2023 by Andrew Wise
Design Public is an excellent company which I highly recommend. Not only do they offer excellent products, but they also have exceptional customer service. I recently received a product that Design Public sold that came damaged from the original firm (not Design Public's fault - the firm sent the product directly from their own warehouses). I let Design Public know about the issue and I was immediately connected to one of their team members, Emily, who was a joy to work with. Emily helped me right away, looked at the product (via pictures) with me, and she contacted the other firm to get me a replacement. Emily was with me every step of the way, proactively keeping me updated and following-up with the firm. And, the replacement product came earlier than expected and in perfect condition from the other firm. I want to thank Design Public and especially Emily as she made all the difference and was always helpful, friendly, and provided fantastic customer service!
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September 2023 by K T.
I have no faith that I am ever going to get my order. The site says average delivery is 2 weeks. It is now 5 weeks and apparently the order made it to New Jersey from Sweden and may be in a truck coming my way. The shipper is AIT logistics and their customer service department is lacking. So if they'd actually put the item on a truck last week when it got to NJ, rather than making excuses about a weekend and holiday, I might have received my order today (5 weeks vs 2 weeks as they say on their site). When I spoke to the AIT service contact today they said some one would call me when my package arrives (here). I asked who their last mile delivery was (as I'd never heard of AIT) and they couldn't answer my question. So some random person is going to call me I guess; someday. If I don't receive my order by Monday I will take this up with my credit card issuer.
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August 2023 by Curtis Dye
Good selection of modern furniture and competitive pricing. I purchased a piece of furniture that shipped direct from the manufacturer and unfortunately it was damaged in transit. I called and was promptly connected to a real person in customer service (Anna) who was very nice and able to swiftly resolve my issue and keep me updated via email. I would not hesitate to give them my business again in the future.
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August 2023 by Anna Whelan
The store has amazing products and their staff is so kind and helpful! Emily helped me with a product issue, and I’m very satisfied with the resolution and how she handled it! A+ all around
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August 2023 by Carolina Herbert
Always a good experience purchasing for my stores. Just wish they would have more stock available for the items I purchase frequently. Nevertheless my experience with Emily at Customer service is GREAT, she has been extremely helpful, which is why Design Public is my first choice to purchase lamps and specialty light bulbs.
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February 2023 by Anna Belle Peevey
Design Public is a great company! We ordered a light from them that arrived not working properly. We wrote them about it and they immediately contacted the manufacturer and arranged for us to have a replacement without any hassle. Easy to communicate with and quick to respond. Plus they have great items!
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February 2023 by Francoise Djerejian
I am grateful for my interaction with Emily from Customer Service who with courtesy and rapidity solved an issue with FEDEX. Thank You