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November 2023 by M. G.
Will not work with the staff here it bring my pet. All doors have the same number. Told where to drop off their drinks on an outside table and they tip bait. So you think you're getting a set amount from the staff here and then they change the amount to less than what was agreed. Unprofessional. Uncaring.
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May 2023 by Blam#gotya -
My wife and I came here yesterday with our three-year-old Chihuahua who has been struggling with eye issues since he was a puppy. We had brought him in for a follow-up, we are new to the state but not to this practice we have been patients of EyeCare for a long time just in a different state. Judy made our experience horrible. We were really taken aback by how she chose to handle our frustrations about the lack of communication during the visit. She made us feel like we had done something wrong and that we had no right to be upset. My wife was trying to explain why we were upset and how nobody had communicated with us on what the process is at this office she cut my wife off at every other word. My wife had to stop and ask her to stop, and let her finish speaking. She came in the room with the Doctor it seemed like a form of intimidation, odd behavior for a member of management. It seemed almost like she enjoyed escalating the situation. Judy never once even attempted to apologize to us, her response was we could take our dog and leave! We really like the Doctor and the front desk staff. Judy, you turned a simple follow-up appointment into a fight. Judy this bad review is based on how you treated us and the horrible way you decided to handle a simple issue.
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May 2023 by Amanda Prentice
Fabulous caring doctor! Dr. Fahrer is smart, kind and has excellent communication. She was careful to explain the process and treatment options for our Golden Retriever who has glaucoma. After the surgery I was delighted to receive a phone call that evening from Dr. Fahrer — that’s great old school patient care. The entire staff at the Culver City office is super nice and I HIGHLY RECOMMEND them! And, best of all, the surgery was a complete success and Libby is doing great playing with her sister!
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March 2023 by Kathy Y.
Dr. Fahrer seems to be a good doctor but I spent over $500 on a test and it's been weeks with no report on the result. I have sent three emails and left four phone messages, the last one asking for a refund. They are a busy office and usually I get a service that takes my messages. I am so angry and disappointed at being treated this way.Additionally, the parking is a nightmare. Give yourself extra time.
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October 2022 by Theresa L.
We adopted a cat from the West LA shelter that had an injured eye. We wanted to get a specialist exam to check it out. When I called, their appointments were about a month out (but everywhere I called was about the same or longer). They had excellent communication from booking, text reminders, ans sending paperwork ahead of time (I like efficiency). They have their own parking lot (yes that's important to me in LA bc I hate driving in circles trying to find parallel parking, reading 10 signs if it's street cleaning day etc then ending up and getting a ticket). The office is located in a pet medical park with an openarea with lots of places your pet can relieve its self and there was a pet hospital next door as well as another specialist vet (oncology..cancer). The waiting room was big (big enough to space out in case your pet is afraid of other animals in the same area). The office and exam rooms were nice and clean, the front desk staff was incredibly professional, efficient and attentive. There was a vet tech (that was kind and understanding) that came first to get our kitten to take her vitals. Then we met Dr. Cristin Fahrer...she was seriously amazing. She took her time to explain every single detail to us, she gave us options, she gave us plenty of time to ask questions and not feel rushed. Our kitten was happy, we were happy. Highly recommend this place.
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October 2022 by Analiza B.
When I sent an email to Dr. Fahrer to remind her that my four-legged son, Chipwich is sick with the Rt eye Glaucoma/cataract, and she did a cataract surgery on Chip's Left eye in 2019. Immediately, she's able to expedite seeing Chip. Remembering how thorough and loving she was with us, that's priceless, and with them seeing Chip tomorrow instead of next month makes me feel better --- Dr. Fahrer diminished my anxiety. Chip is my baby for 7 years, and I feel more comfortable with Dr. Fahrer and her whole staff -- great customer service. Thank you so much.Analiza and Chipwich
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September 2022 by Sean Q.
Absolute worst patient after care. I paid 9k for a surgery and have made several attempts to have the stitches removed(which was paid for) and nobody has called back to schedule s**** They prescribed antibiotics and provided zero instruction on dosage or duration. This is the absolute worst place you could take an animal that you care for.
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August 2022 by Roy
The doctors are great, but the rest of the operation stinks. A bunch of young assistants who waste a lot of customer time by not answering calls, not returning calls, making it extremely difficult to get an appointment, etc. Their location is cold and unfriendly and very far from where most people live. I wonder why I waste my time on this place. It is only the good doctor that has kept me coming back, but I should not have to be treated poorly by a negligent and lazy staff in order to see a doctor. I'm looking into options so I will not have to deal with these people anymore. Actually I think they are part of a huge limited partnership with many levels of profit for investors and administrators. You aren't really dealing with doctors anymore in these big corporate offices. Charging customers for mandatory follow up appointments and then making it near impossible to get the appointment? Shame on them. It's a low trick. They should know better.
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August 2022 by Via Garcia
What a lovely, wonderful, and knowledgeable place with equally wonderful staff. I bought in my 19 year-old baby, Pupperoni who was having issues with his eye. They were able to get us rather quickly and they were so kind and took their time with Pupper.
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March 2022 by Jocelyn M.
Heads up, when I called to schedule mid Feb, they were booked TWO MONTHS out in April, and asked to be added to their cancellation list. We were able to get in on a cancellation 3/16/2022. Dr. Fahrer is amazing, compassionate, gentle, honest, transparent, and realistic. As someone who encounters many doctors and specialists, there's not much more you can ask for, especially when it comes to care for my baby. Highly recommend - call sooner rather than later though if "routine". I called on a mandatory referral from a general vet, and I believe they mentioned that "emergency" appointments are available for urgent matters.
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March 2022 by Jennifer Mcmorris
Great staff....friendly vet
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March 2022 by Erica A.
I went here a few months back as my 15 year old chihuahua has recently gone blind and has ulcers in her eyes. I met with the doctor and during our first visit she took my dog back to run some tests. The doctor came back to talk with me and said I should probably just do surgery and have my dogs eyes removed in case an ulcer explodes in them!?...My heart dropped. I asked if there were any other options as I was almost in tears holding my dog because I don't want to automatically put her through the surgery route because she also has some mild renal issues also. The doctor was brief and scared me and made me feel like I had no other option. The doctor left then her tech brought me a quote of $8,000 for surgery and said we could schedule it immediately. I bet she could fit me in for 8 grand. But when my dog needs a regular appointment I have to wait for over a month if not longer? Mind you I would pay anything for my dog but she was pushing it making me scared and I had to ask if there were other options. She prescribed her eye drops and asked me to come back in a few months. I went back a few months later hoping this visit would be better as supposedly these people are experts?! My dogs eyes improved from the drops. I was so happy the drops are helping her little eyes! This visit was less scary but she still seemed to think I should keep surgery in mind. She said to continue the drops bc things "seemed" to be okay. I had to cancel in January due to being sick and another time due to car issues but I needed the drops as by dogs eyes look better and are responding positively. I called last Friday and a tech said she talked to Dr. Fahrer and it's approved and asked for the pharmacy's phone number. I rescheduled my dogs appointment and told her I could speak with the doctor on the phone if need be. I called my pharmacy a few days ago and had to call the doctors office 3 times to follow up as the pharmacy didn't have a refill. I got a voicemail from eye care for animals yesterday morning left saying a "tech" has no right approving a medication but sorry for the bad news we won't refill your prescription...The tech said the doctor had approved the week before. My dog went without eye medication she needs for 4 days. Other people on here have had refill issues for medications also as they want you to come in to make as much money as possible off of you. I called my dogs regular vet and told them what happened with this doctor and they were upset for me and they called in the prescription and it was refilled in an hour! Thank god for my other vet. I called and cancelled my future appointment for here as they were going to make my dog wait another month in a half to get her eye drops. They want your money here!!!!!!! They don't care about your animal!!!!! If it wasn't about money why did my other veterinarian who hasn't seen my dog in months refill the prescription they have never prescribed her and the prescribing doctor at Eye Care For Animals wouldn't?! Eye Care for Animals needs hundreds from you every 3 months or your dogs refill will NOT happen and your animal will suffer the consequences and quite frankly they don't care! That's why I'm writing this. No animal should have to go without their medicine EVER!!
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November 2021 by sara k.
It used to be great but now it's just bad service and over priced. my pet's medication was running super low and she can't be off it - 10 days after I went in it's STILL not done and the staff DO NOT CARE. They're disinterested and rude. there's only 1 person in there who's pleasant. (Thespa? Vespa? her name is I will be doing my best to find somewhere different to go. there's just no service there or care and since I'm spending around $500 a visit since it's totally overpriced now - i expect a little decency
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November 2021 by K. Ng
Dr. Fahrer is really great. Been taking my cat here for years. Very busy clinic though so book ahead if you know your pet needs regular eye check ups.
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October 2021 by Jen M.
I've been trying for almost a week to make my dog an appointment for a procedure my dog needs for an eye ulcer. She met with Dr. Fahrer last week and the doctor was phenomenal. The doctor gave me some options for my pup, said just to call and make an appointment once I made a decision and that there was availability this week. Little did I know it would be this difficult to make an appointment, multiple phone calls, no returned calls, and rude employees. The few I have spoken just have no customer service skills at all and this seems to be an on going issue especially after reading all the other reviews on here. I spoke with Stacy just a moment ago who informed me she is an answering service and she could not get a hold of the office. She (what to it almost seemed liked) tried to discourage me from making an appointment telling me they are booking out all the way to January when the doctor informed me otherwise. I asked Stacy to speak with the practice lead, the doctor, a manager, or anyone in the actual office and she told me there is no one for me to talk to and all she can do is give them my information like has been done multiple times already. It's unfortunate that based off of past reviews this same lingering issue cannot be resolved or a solution be found. If Dr. Fahrer was not so amazing I would have been looking elsewhere if this is how business is conducted here.
