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October 2023 by Elena Palacci
I had a very good experience with H&R Block because of Tyana Haywood.She is very knowledgeable and resourceful in business, patient and have a wonderful personality! My husband and I are grateful for Tyana's support in completing our complex tax return this year.
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October 2023 by Mcoph 2021
TYANA H. is amazing, highly recommend!! First time using her, now she is my new tax lady! ?
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August 2023 by Sheryl Lorenzo
Tyana Haywood from the Al Vera Plaza in Culver City, CA really knows what she is doing! Made my mom and I feel very important!
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June 2023 by Lu Bu
Tyana was great! I’m thankful for her help and the savings she got me
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June 2023 by T J
Tyana was great! I’m thankful for her help and the savings she got me
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May 2023 by B P.
The electronic system failed me & persuaded me to file under two titles which is not possible & it didn't catch the error so I had to amend and went to this location that then LOST my original W2 and copies of my personal documents. I would definitely encourage you to find actual professional help. This is a loosey goosey establishment with no retribution for such serious mistakes.
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May 2023 by Lawrence F.
I have been an H&R Block customer for quite some time, but this time I have been severely disappointed by the level of customer service I have received. I initially did my taxes in February with someone from this location. On the day I completed my taxes, I was told that everything was completed and that my returns were submitted and accepted. Come mid-May, I was wondering why my state return had not hit my bank account yet. I logged into my HR Block account only to find that my state return was now rejected: No email, phone call, or notification of this from HR Block or my tax professional, even though I always seem to get their adverts for additional services. Had I not logged in to my account or investigated myself, I never would have known that my return was rejected. Come to find out, there was a change in the state system that HR block needed to account for, but didn't. On top of the change and in spite of me paying the peace of mind fee, my tax professional told me that I would need to pay an additional $4 to fix this. $4 isn't the issue, it is the principle that they made a mistake and I had to notify them of this. After going back and forth with my professional, I was told they would take care of it and they would call me back to let me know it was completed. It has been one week with no phone call or email or communication of any kind, and every time I call this location for 5 days straight at varying hours of the business day, I can never seem to get someone on the phone or get a call back to my voicemail. What is up HR Block? It would be great if you get back to me before I have to take other measures to get a return call and take my business elsewhere. 0 starts doesn't even begin to describe how I truly feel about this experience.
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March 2023 by Wuv Teddy
I'll continue going to do taxes at HR & Block always quick and easy experience. Highly recommend Jessica she helps me with my taxes every year hasn't failed me to get my taxes done correctly.
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March 2023 by Angelina Harper (Angie)
Love my H&R Block tax advisors they are friendly, knowledgeable and timely!
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March 2023 by Jeffrey Martinez
Awesome Experience & Great CustomerService
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December 2022 by Shayna Garvin
My experience with Robin (my tax consultant) was quick, he was knowledgeable, friendly, and ultimately I gained more than I expected.
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December 2022 by James Erquiza
Took the time to explain what he was doing while preparing return
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July 2022 by Katy Anaria
Tx prep in Santa Monica was Great!! In ref to erroneous chg, I was told to go to Dist Mgr at Culver City Office. This is where I encountered down right bias/discriminatory treatment. I rec'd the refund but will never forget the emotional distress/trauma I suffered from having to go down to The Culver City on Sepulveda Blvd office.
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April 2022 by Shelly Tidoni
Huge mistake was made totaling $20,000. I had to point it out twice before it was corrected. I had only put enough money in the bank to cover the original amount owed beyond extremely stressful no apology offered
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April 2022 by Gwen Akins
Poor experience. Wouldn't go back. Tax person was confused about a spreadsheet that clearly explained property expenses and totals for the year. Used another service.