LensCrafters at Macy's provides quality eyecare, comprehensive eye exams, and a wide assortment of designer brands. The team and staff are described as brilliant, excellent, and outstanding. Multiple reviews highlight the great, pleasant, and enjoyable customer service. Staff members are noted for being hands on, kind, patient, and knowledgeable, paying attention to every detail. They offer great help and input, making the experience seamless, fun, and stress free. Customers report being very happy with the service and results, highly recommending this branch. The staff's genuine care and refreshing excellence are reasons customers plan to return. All prescriptions are welcome and most vision insurance plans are accepted.
They took care of my glasses repair quickly in a pinch! Thanks Melvin for the great customer service!
August 2026
Great experience! They fixed my sunglasses, which I really appreciated. They answered all of my questions and made sure I understood everything. The customer service was excellent—friendly, professional, and helpful. I highly recommend this place!
June 2026
Excellent service; the person who assisted us was very friendly.
