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January 2024 by fernando chavez
Xj8L getting some love from the best
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August 2023 by Essam I.
I had a tire pressure sensor fault on my 2006 Jaguar XJ8, Ian did ID which tire sensor is faulty and advised me of what to do, since he doesn't work on tires. I did follow his instructions and the problem was resolved the same day by replacing that exact faulty sensor. he just got a new happy client.Go there with confident you will be happy you did. Essam
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June 2023 by Summer M.
Ian and Glen are great to work with and way more timely then the dealership. Ive been very happy with the service my 2016 range rover is receiving there and will so far continue taking my suv there instead of waiting weeks at the dealership.
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June 2023 by Elite Accreditation Consultants
These guys Mitchell and others are the best. Courteous and not crooks.
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December 2022 by Rachel S.
I've been relying on the expertise of Ian and Glen at Mitchell's for several years now for the care of my 2007 LR3 which they like to remind me has 160k though I've maintained it beautifully since I purchased it from its 2nd owner in 2017 with 130k. Since then, I've given it a new pano sunroof, sunroof drains, transmission, interior carpeting, transmission, alternator among other things. This car definitely requires maintenance and as someone not familiar with the inner workings of an older car I've trusted Ian to deliver the truth and translate the problems into lay terms. Recently I asked for him to do a complete inspection as I planned on shipping it to the colder weather. He called with news of what needed fixing and we agreed to move forward with several thousand dollars worth of repairs. The very next day he called to tell me something else was wrong and that I now needed to pay another 1,000. When I questioned him about it he explained that with older cars once you fix one thing anything can happen and other problems become more apparent. I shared my frustration that he didn't warm me of this when he quoted me 2000.00 the day before and to tack on another 1,000 felt dishonest and shady. He got defensive. He sent me rude emails and over the phone demanded to speak with my husband!!! As if my husband would perhaps be more calm? Like a woman is too hysterical and unreasonable to deal with. In fact I do believe in later conversations he tried to label me as crazy to perhaps get other misogynists oh his side. The truth is, a professional wouldn't attack his customers. He'd try to explain in a calm and respectful way what the situation is. I clearly asked for a complete inspection and he phoned it in. Obviously didnt do that because in addition to this new issue popping up the day before, after I spent 1500 shipping it to the colder weather suddenly the heat is blowing cold (never done that before), the sunroof drains are leaking into the passenger floor and the new windshield (he didn't install) seems to be installed incorrectly. Not to mention I needed new tires the second I rolled into the snow. He said my tires were fine. As I was pulling out of his shop the day I paid him 2700.00, my husband was behind me and noticed my rear tail light was out. Attention to detail, thorough care and customer service is not a priority to Mitchell's. There are other places to go. I suggest you steer clear of him. He'll definitely try to attack me and my character after reading this review as opposed to apologizing and admitting he was rude and condescending. The bottom line is when you have an older it needs maintenance but when you enter into a relationship with a mechanic it would be nice if it was a mutually honest and respectful one.
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November 2022 by Elite A.
Glen and the guys at Mitchell's British Automotive is great. They are always open to answering my questions and trying to work me into their schedule, no matter how tight it is. I do like taking it to them, they make it much more pleasant to work with them as they are professionals to the core.
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November 2022 by Slick Rick A.
These guys are are super knowledgeable and will guide you in the right direction. I highly recommend them.
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April 2022 by Nikos S.
Excellent experience. Took my 1990 Jaguar XJS V12 that had alternator issues, and a power draw. These guys were able to get the job done quickly and properly at competitive price. I was very impressed to see all the awards they have been awarded by Jaguar on their wall and knew I had taken my car to the right place. I will definitely be taking my car there for future repairs and maintenance. Thank you for a top notch job guys.
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February 2022 by Espe W.
Scammers beware. The first Jaguar I owned, I trusted these guess. Ian makes you feel like he's willing to give you a better deal than the dealership. I get my car serviced ... 30 minutes after picking up I have a coolant problem. I pay lots to get it repaired. I trust and move on. Fast forward 3 yrs later. New Jag. Go get an oil change but this time I have my husband take it in bc I feel these guys deal with mean better. He picks up... and 30 min later, a coolant problem. Wow same issue, 2 different cars. Sounds like a scam to me. I read the review and wouldn't ya know it ... same complaint.
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January 2022 by Matthew E.
HOLY MARK UP! Non car enthusiast family went there to diagnosis a check engine light. Ran codes and pulled misfires for 3 cylinders. Paid 125 for diagnostic. That's fine. Here comes the real issue. They wanted $1500 to replace 3 coil packs and 8 spark plugs. Quoted 700 in labor for a job that take 30mins to an hour. Additionally I was able to get OEM parts from a jaguar dealer for just over $400. They quoted at $800 for just parts!!!! 20% mark up is fine because they need to make their cut too... but double!? For coil packs and spark plugs!?! Come on. This is epitome is take advantage of those who do not know better kinda shop. They only get 2 stars because they were nice and agreed to refund without headache.
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January 2022 by S. S.
Really impressed with these guys. I described my Defender's suspension problem over the phone and they took me in the next day. Expecting to hear that it needed some expensive repair, I was happy to discover that it only needed adjustment and tightening of the axle and arm bolts. I've had some bad repair experiences lately and it's good to know there are shops who are honest and prompt. I would definitely go back to Mitchell's.
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November 2021 by Aaron H.
Mitchell's is the only place on the Westside you should take a Jaguar for service. I first took my car to Hornburg, and they wanted to charge me over $4,000 for a coolant pump repair in addition to recommending a bunch of other unnecessary repairs. Ian Mitchell went over the recommendations and inspected the car with me, showing me what was really necessary to repair, and I came out of there paying less than $1,000 for the coolant hose replacement. He also repaired the low coolant sensor, which Hornburg was going to charge $595 for alone. Great experience and great customer service.
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July 2021 by Alicia Davis
Great service! The staff is top notch and extremely knowledgeable.
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June 2021 by Debbie C.
Great experience with Ian at Mitchell's after the engine block in my 2014 Range Rover Sport cracked and destroyed my engine. He not only repaired the car beautifully but navigated the claim on my extended warranty to get it 100% covered. Could not be more happy with the service and the way Ian went the extra mile (and a half!) for me.
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February 2021 by Juergen H.
Car: 1998 Jaguar xj8, 4.0L I've sent an email asking for a quote to perform a motor oil + filter change & fuel filter change. Also, the automatic door lock on the rear right door did not work anymore. I purchased a used door lock actuator a while ago online and I was not sure if this part even works. Within 24hrs. Ian responded per email with a full quote as inquired. Also, he'll take care about the actuator. I decided to drop off my JAG at Mitchell's British Automotive. I arrived Thursday late afternoon and met Glenn who knew exactly about the communication between me & Ian and the things I wanted them to work on my car. As I was not sure if the used door lock actuator works, they offered to test it first before installing it. Glenn did let me know the car should be ready for pick up by Friday Midday. Friday morning ~ 9.30am, they called me to let me know that the actuator works and everything looks good. ~ 11.00am they called again to let me know my JAG is ready for pick up. Pick up: Matt explained all the things they did on my car, also walked me through the safety check they did. We also talked about some typical JAG related things I always should have an eye on. I paid and left Mitchell's British Automotive with a smile in my face and as a happy customer. I'll be a returning customer for sure!
