Mrs. Fields

Most Recent Comments

• January 2024 by Rodica “Rachel” Carroll
  Delicious cookies.
• December 2023 by Jill H.
  BEST COOKIE CAKE/desert ever White icing is the best and it's only makes sense to pay $10 more to get the bigger cake. Soooooo delicious. This is what I get for my bday ever year.
• November 2023 by Mimi Eno
  I ordered 2 Milk Chocolate Chip cookies, yesterday, through Uber Eats. I wish I'd checked my cookies, before rating them so well on Uber Eats. They gave me 2 Semi-Sweet Chocolate Chip cookies. You can't fool people who actually know the difference. I won't be ordering from this store ever again. Swindlers!
• October 2022 by Sarah C.
  Always quality you can rely on! The staff is nice, professional and on time. Can call in an order and pick it up soon.
• July 2022 by Sarah S.
  Cookie shops often pop up, have a good run (or not), then pop away. You know who hasn't faded into obscurity? Mrs. Fields! The mall cookie shop staple! They been in the game way longer than I have - since 1977! I remember mall hangs back in my younger years and popping in for a cookie. Getting a Mrs. Fields' cookie cakes from one of your friends in high school was super cool, lol! I think what's kept Mrs. Fields going so strong is their consistency. You'll never have a bad cookie there. They are always soft and extremely delicious. They also stay relevant by keeping up with the demand of the times. For example, they do cookie cups now. So many nomz! Don't get the peanut butter brownie though. It's so dry, trying to do too much and it's just wack. If you have a hankering for a cookie, this should be a go to place. You can try places that come and go, sure, but for a reliably tasty baked good - Mrs. Fields is the hot spot.
• June 2022 by Helena C.
  After my husband and I hit up a movie, we decided to go to Mrs. Fields for some cookies. Upon arrival, a lovely woman greeted us and started taking our orders. As she was getting things ready, a man came in and took over for her. Unfortunately, it didn't feel very friendly. It felt like he was rushing us, and when he asked a question, he wouldn't wait to hear us respond with our full answer and would cut us off mid-sentence. Then, as I was paying, I forgot to unlock my card, so it declined. After unlocking it, the man swiped it again but complained that his credit card machine charged him $1 for every swipe even if it declines. I didn't say anything but thought, "how is this my problem? Do you want to complain about your credit card machine contract or make $30 for some cookies?". His comment was unnecessary, and he should have kept that to himself. I'm giving four stars because of the woman and cookies but took away a star because of the man who needs some customer service training.
• April 2022 by Kristin H.
  Just got a cake from here delivered by Postmates. They spelt my name wrong on the cake. When I called them they were rude. They said it's not a big deal- it's one letter. Won't order from here again.
• February 2022 by Melanie Ellis
  Very tasty and yummy cakes, also nice environment.
• February 2022 by rocki d.
  Above and Beyond! So amazing and so yummy and exactly the custom order I wanted! Great price and turned around same day!
• January 2022 by Jess L.
  I placed an order for a birthday cookie and when I got to the Century City location I realized I never checked out. Rosibelle saved the day and ended up making a birthday cake for me last minute. Def 5 star for their level of customer service and saving the day. They are beyond sweet and helpful here.
• December 2021 by Devin Simmons
  This place always have the best cookies, I can't go to the mall without stopping at Mrs. Fields, always warm .... always fresh .
• November 2021 by Edward Orizabal
  I work here and it ain’t cool
• October 2021 by Donna A.
  I called Mrs. Fields at Westfield/Foxhills mall on Oct 8 2021 and bc I received such great service, they deserve my 5 stars review! For my daughter's 16th birthday, she requested a cookie cake from Mrs Fields. I called at 9:30am hoping they would take a short notice order and I was so Thankful that they did! The lady that took my order was very accommodating. I asked to have the cake picked up by 12pm that same day and she said no problem! I love that attitude! I appreciate that she was willing to help me out in such short notice and she knew it was for my daughter and with that kind of readiness and compassion attitude, I will definitely be a fan! I also asked if she could put a spider man design bc my daughter loves spider man and she did such an awesome job!!! The cake was freshly made, it was moist and the decorations made my daughter's bday special. Sad that I didn't get her name but she was there on 10/8/21 morning shift. Mrs. Fields is on the 1st flr near JC Penney. I'm so glad I called this location and thank you to the kind lady for coming through for me!
• October 2021 by Jennifer Velez
  I'd give this place 6 or 7 stars if I could.My son just turned 3. His words, "Mama, no cake, only dinosaur cookie." Now he had never had a dinosaur cookie before but I knew that Mrs. Fields was exactly what we needed.When I called and placed my order with Emily. She was kind, professional and so helpful. She had me text her a picture of what he wanted.My son has a rare disease and gets sick quite often. The weekend of his birthday he had a 104 fever and I needed to cancel everything the cookie cake, bounce house etc.Though short notice, I reached out to Emily. I had her number from texting the dinosaur image. She was kind, concerned and courteous. She allowed me to reschedule his cookie cake for another weekend.I rescheduled it to this weekend and planned to pick up order October 3rd. Sunday morning we wake up and my son had 103.7 fever.??‍♀️ ugh! Goodness how am I going to cancel again. Bounce House was already delivered outside and my poor son was too sick to even walk nevermind bounce. I was worried about how to still make this day special because no kid wants to watch a bounce house from the window they can't play in. I decided to pick up the cake myself because my sister who was supposed to get it but canceled bc my son was ill. Emily was again flexible, responsive to my texts, and helpful regarding changing times and accommodating.I drove 40 mins to pick it up and when I arrived realized the store was inside a mall, not in a store front like I had expected. But I had my sick, blazing fever, son in the car with me. And- he had no shoes. There was no way I could carry him and this huge cookie cake (half sheet) through the mall. Plus, he is sick.I called the store- Emily picked up and I explained. She said, "Let me ask my boss if I can bring it out to you and I will text you!"That was the moment I realized Emily who had been so helpful was not the owner of the store but worked there.Within 5 minutes my cellphone was ringing, it was Emily who delivered the cake to my car so I didn't have to take my son inside.As a leader, professionally, to see an employee be that committed and willing to go above and beyond for clients is HUGE. I hope that Emily feels appreciated and respected at work. I hope her boss knows what an amazing employee she is. Emily did not have to do any of the things that she did- fielding texts, making arrangements and rearrangements, etc. I am so grateful for her kindness and 100 percent recommended using this Mrs. Fields location to place your orders.On top of all of that amazing kindness. My son was SO excited to see a T rex on his super large cookie and it was delicious! While he was too sick to bounce or celebrate- the day was saved with cookie cake.. Emily did an amazing job decorating the cookie too (picture included)! In times like this, companies are more than lucky to have employees like Emily. I hope they understand and appreciate her!!!
• October 2021 by Jennifer L.
  I'd give this place 6 or 7 stars if I could. My son just turned 3. His words, "Mama, no cake, only dinosaur cookie." Now he had never had a dinosaur cookie before but I knew that Mrs. Fields was exactly what we needed. When I called and placed my order with Emily. She was kind, professional and so helpful. She had me text her a picture of what he wanted. My son has a rare disease and gets sick quite often. The weekend of his birthday he had a 104 fever and I needed to cancel everything the cookie cake, bounce house etc. Though short notice, I reached out to Emily. I had her number from texting the dinosaur image. She was kind, concerned and courteous. She allowed me to reschedule his cookie cake for another weekend. I rescheduled it to this weekend and planned to pick up order October 3rd. Sunday morning we wake up and my son had 103.7 fever.‍ ugh! Goodness how am I going to cancel again. Bounce House was already delivered outside and my poor son was too sick to even walk nevermind bounce. I was worried about how to still make this day special because no kid wants to watch a bounce house from the window they can't play in. I decided to pick up the cake myself because my sister who was supposed to get it but canceled bc my son was ill. Emily was again flexible, responsive to my texts, and helpful regarding changing times and accommodating. I drove 40 mins to pick it up and when I arrived realized the store was inside a mall, not in a store front like I had expected. But I had my sick, blazing fever, son in the car with me. And- he had no shoes. There was no way I could carry him and this huge cookie cake (half sheet) through the mall. Plus, he is sick. I called the store- Emily picked up and I explained. She said, "Let me ask my boss if I can bring it out to you and I will text you!" That was the moment I realized Emily who had been so helpful was not the owner of the store but worked there. Within 5 minutes my cellphone was ringing, it was Emily who delivered the cake to my car so I didn't have to take my son inside. As a leader, professionally, to see an employee be that committed and willing to go above and beyond for clients is HUGE. I hope that Emily feels appreciated and respected at work. I hope her boss knows what an amazing employee she is. Emily did not have to do any of the things that she did- fielding texts, making arrangements and rearrangements, etc. I am so grateful for her kindness and 100 percent recommended using this Mrs. Fields location to place your orders. On top of all of that amazing kindness. My son was SO excited to see a T rex on his super large cookie and it was delicious! While he was too sick to bounce or celebrate- the day was saved with cookie cake.. Emily did an amazing job decorating the cookie too (picture included)! In times like this, companies are more than lucky to have employees like Emily. I hope they understand and appreciate her!!!