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March 2024 by Davia J.
I was a customer here for 8 years. I purchased a $300 battery here in 2022 and I was told I had a 3 year warranty. Fast forward to now, and I called to see if I can get a replacement. A. The guy on the phone was very rude and condescending. I was told that they don't carry that battery (even though I tried to explain that I had it shipped to the store). Then they checked my number and said I didn't buy it in 2022, but instead, I that a bought an economy battery in 2019. I tried to explain that I didn't even own this car in 2019. I was told to call back and speak to the manager. This morning, I did so, and surprise surprise, the manager was rude as well. Instead of listening to me, or even trying to provide basic customer service, she talked over me and basically told me I was lying. I hung up because I don't need rudeness in my life. I guess my bank statement is also lying. I have never liked O'reilys, but this experience is the last time I do any business with them at any location. Thank you for your terrible service. I hope you all lose your jobs, and are replaced by people who can at least pretend to care.
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March 2024 by Enrique O.
Ask for Pedro, he is an absolute genius and very kind! Very fast and efficient service :) thank you!!
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February 2024 by yesenia hernandez
Excellent place!!! Excellent prices, super service! The guys who work here are excellent...Especially Dobie (I don't know if her name is spelled like that), she is excellent, she very kindly helped us solve our problem with the car, even though it was not her job... we appreciate it very much!!!! Thanks O'Reilly team!!!!
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February 2024 by Antonio Mello
I needed a jumpstar and unfortunately they didn't want to lend it to me. very sad because I am an old customer. In the past they lent it to me and I even left a tip for the employee, this time the female manager said she couldn't even if I left my Lyncense Drive in her hands. things so small that make the place lose customers. I was always well attended to by Brazilian employees. Now , bye .
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January 2024 by Brandon M.
Pedro was quick and swift at checking our charging system this afternoon and saving us from buying a battery we didn't find out we needed until days later. There was a bad cell, and we were able to get back home, then it slow drained by the morning causing us to eventually get another battery from the OReilly back in Orange County. We were thankful Pedro was able to get us back on the road and moving.
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January 2024 by Claudia Valenzuela
Santiago was amazing! Very knowledgeable and customer service oriented. I’m so happy he was there to assist me :)
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December 2023 by Yolanda Lopez
Came to purchase a couple items needed for my car and was ignored when I walked in! I had to ask them where item was and cane to show the items and walked away like I knew! Horrible customer service!!
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December 2023 by Flavio N.
GREAT CUSTOMER SERVICE! Had an emergency and needed a new battery for my car as soon as possible and quick and luckily I chose this store because I was lucky enough to be helped by Ralph, he is the best and took care of me right away! Highly recommend everyone to go here. It's not about where you go but who you go to. It's the workers make a company great.
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November 2023 by Matt Battle
Had to pick up fluids for the car. I also got two seat covers.
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October 2023 by Julia P.
I just had the most WONDERFUL and easy experience with RALPH from the shop on Overland. I was in a bind and needed a new battery. Within 10 minutes Ralph had me out the door and installed my battery for me. Top notch service and kindness. I'll definitely be back to this location for all my car needs. THANK YOU RALPH!!!!
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October 2023 by Berik Omarbekov
They put me on hold and then hung up the phone. I called back, and he asked to wait, put me on hold, and then hung up again. This happened the 3rd time, and I stopped calling. Fix your phone
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October 2023 by Michelle Elizabeth
The employees were very helpful. I’d like to thank Melissa for sharing her time and kindness in helping me with my ac.
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July 2023 by Mustafa X
Thanks to Luis at Oreilys this morning for doing a seemless battery warranty exchange. Luis tested the battery, pulled up the warranty, removed the old and installed the new battery in one fell swoop. Luis had a great attitude, professional service and made the process quick and seemless with no bumps what-so-ever. There's no way I could walk away from that kind of service without leaving a 5 star review!!!
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July 2023 by Sergio W.
Rob was extremely helpful and knowledgeable, he not just helped me out, but also had an awesome attitude about it, going beyond his way! Thank you Rob! I also went back and the lady working there was as nice as Rob, she was very kind and patient, I believe she's Latina, didn't catch her name! Great costumer service!
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May 2023 by Jillian N.
Came here to replace my windshield wipers and key fob battery with little-to-no knowledge. Pedro was incredibly kind and helpful. He gave me personal recommendations on the wipers and didn't try to swindle me on any pricier products. He not only replaced by wipers for me, but also did the same for my key battery! Really love this spot and will return in the future.