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August 2023 by Winnie k
Henry is very trustworthy and efficient, i have bought all my furnitures from him
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November 2018 by Catrina Raychell
Henry was so helpful and he answered all of my questions and concerns. (I have a lot of questions). He also delivered my furniture on a day that was convenient for the both of us. I am so happy with my new entertainment center and futon/sofa. Yea! I will be ordering from the company again. Thanks
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October 2018 by Christian Simcox
I realize that I write a lot of negative reviews for online spammers, but I feel like someone needs to let potential customers know what these businesses are doing, and it really is bothersome and dishonest. Now, this place, Palace Decorators is in a class of its own when it comes to spam. They have more posts for their furniture than I have ever seen and are using bots or paid spammers to post their trash for them. It is 100% impossible to avoid their spam ads, sometimes hundreds of times a day, for many many different products, all in the improper sales category. This company now sees their practices as a joke and has gone out their way to spam even extra now, making it so that the online classifieds are useless, aside from a billboard for their junk. It boggles my mind that they would blatantly lie to customers, and they don't seem to care just how obnoxious their ads have become. Please, never, ever step foot in this place.
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July 2018 by beauty Asemota
The best place to buy friunture. Excellent customer service. Love it!!!!
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May 2018 by Nora Stefanescu
I bought a sofa a few weeks ago. I originally decided for one and because I wasn't sure about some things, I decided to call. Spoke with Henry, who was very helpful and answered all my questions. He offered to send me a link to a different sofa that was closer to the color that I wanted. The sofa was a bit pricier than my initial choice but this one was way better and had the color I wanted. So I switched. They delivered exactly on the day that I requested and during the time window promised. There are so many websites out there to choose from when it comes to buying furniture. What did the final trick for me was their excellent customer service and talking on the phone with Henry. The sofa is great quality for the money I paid. I am very pleased with my purchase.
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May 2018 by Warren Underhill
Scumbag online spammers, posting their junk ads over and over in the private seller section of online classifieds.
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May 2018 by Nora S.
I bought a sofa a few weeks ago. I originally decided for one and because I wasn't sure about some things, I decided to call. Spoke with Henry, who was very helpful and answered all my questions. He offered to send me a link to a different sofa that was closer to the color that I wanted. The sofa was a bit pricier than my initial choice but this one was way better and had the color I wanted. So I switched. They delivered exactly on the day that I requested and during the time window promised. There are so many websites out there to choose from when it comes to buying furniture. What did the final trick for me was their excellent customer service and talking on the phone with Henry. The sofa is great quality for the money I paid. I am very pleased with my purchase. Thank you, Henry!
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April 2017 by Amy V.
I had my doubts and was a little sketched out because they didn't have a showroom. But I gave them the benefit of the doubt. Henry was really helpful in facilitating the whole thing. He even came and built it for us because the shipment came late to him. Such an awesome guy. Bought 2 sectionals, one for me and my husband and the other for his mom. Definitely would recommend him to anyone who needs furniture.
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June 2016 by Joanne U.
So I got this bookshelf delivered to my work since they charge extra if it's outside LA. Got home to assemble it and when we opened the box we already noted it having a cracked. Didn't want the hassle to go to there store and have it replaced so I called and just asked for a discount since its's obviously damaged. Well it looks like they want me to drive 20 miles and return the item instead, and with LA traffic I'll be wasting my whole day driving back and forth.
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May 2016 by Tisha M.
I had a amazing customer service from Henry and loved the furniture. I would highly recommend!!
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March 2016 by Lincoln Kroll
I should have known better than to buy furniture on-line, unseen. The quality of the furniture was not good. all drawers slide on wood, with no gliders, and there is a lot of particle board, and thin veneer, that break and peel off easily. The owner and workers were nice enough, but it took far too long to set up, and there was a-lot of haggling, up-selling, and changes to delivery and set-up dates and times. I was asked to pay cash, which I would highly reccomend against, as you have no leverage to get them to do what they say, or for returns, which they will charge you a huge restocking fee, and require you to deliver the furniture to the factory yourself. If you buy, be 100% sure nothing is broken before the delivery person leaves, and if you open the boxes, they will not allow returns. Do yourself a favor, and buy from a shop, or flea market, to get much better furniture for less money, and less hassle.
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September 2015 by Joan I.
Amazing customer service!! I've ordered through them twice and always helpful and friendly. Such a delight after some of the experiences I have had with other companies.
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February 2015 by Trinh L.
I've bought from Henry twice now and will probably a few more times. He has the absolute best prices and quality furniture. No showroom (which keeps the cost down) but helpful with catalogs and very friendly. He was not pushy at all and flexible with paying cash/credit. FYI, his new address is right around the corner from the listed yelp address. Call ahead just to make sure, but highly recommend!
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January 2015 by Mimi K.
I dont know where to start but I know that he wasted my whole day! I called him on sunday to see if they are open and he told me that if I come on monday , they would be open and I could check the catalog.OK. On Monday I took a day off from work and drove all the way down to culver city and what I saw? They moved!!! He didnt even told me on the phone that he was moving the store ,and told me to come by!I called him and told him why he would such a thing and the answer is do you want to come another time... Sigh.. I would rather pay $200 more for my furniture than playing games with this person.
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January 2015 by Manish ..
These guys are good! One of the best buying experiences I had for buying furniture from a local store. Bought trundle bed with 2 mattresses for kids room. When they delivered the furniture, and i opened the packaging i realized one of the pieces had a large crack. No problem, it was delivered in a few days. After assembly I realised another issue, the mattress i purchased for the trundle did not fit under the bed, was too high to go inside. He replaced it in reasonable time. I was very pleased with their service and their promptness to deal with my issues. that's good customer service. I wanted to give them a good review for a long time. Just got time today. (purchased a few months ago).
