Reformation is a clothing store known for its well-made clothes and innovative shopping experience. Customers can browse the store and choose items they want to try on using a digital panel, which allows them to see available sizes and colors. Once selected, the items are already in the dressing room, making it easy to try multiple outfits and request different options from within the fitting area. This modern concept is appreciated by many, although some find the store's assortment limited compared to the website, with certain sizes and fabrics often unavailable. Shopping can also involve wait times of 15-20 minutes to access a dressing room, and parking can be challenging due to busy streets and meter parking. Customers have noted that the staff’s friendliness varies, with some experiencing cold service whereas others found the staff attentive and helpful. In response to health concerns, Reformation has implemented safety measures such as requiring masks, providing hand sanitizer, limiting store capacity and hours, frequent cleaning, and contactless payment options. Overall, the store offers a stylish shopping experience with a focus on safety, but improvements in customer service and communication about time limits could enhance the experience further.
Came in a while back to buy a dress for my 40th bday and sales associates weren't friendly. Oddly cold. Love the dress I bought but the service could be way better. I remember the weho location, the staff was nicer and more attentive
September 2024
I love the brand and clothing! Service has always been great. Size selection is great online, but very limited in store
September 2022
Always wonderful shopping here. The ladies working there are very kind and helpful. I love my dresses
