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February 2024 by Charles Geurin
A huge special thank you to Jeannie. She is amazing at multitasking and helping multiple customers at the same time.
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February 2024 by User C
Great customer service from one of the workers there who helped me purchase a new phone. She was very helpful and recommended me the best option for what I wanted. I left with exactly what I needed ! Thank you again to her !
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December 2023 by William Huang
Team was chill and patient when I visited, and my rep Nemil in particular was able to solve an issue that stumped not only T-Mobile's chat support, but also a different T-Mobile branch
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November 2023 by Eleazar Hernandez
THANK YOU DANTE FOR HELPING ME out with getting two iPhone 15s?? Thank you for the home WiFi and setting it up it was very easy setting up at home ? Thank you for the two Apple Watches⌚️ Dante is very professional and kind person. Thank you to Alex as well very kind person.
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August 2023 by Aaron C.
Abram was the best service professional I've ever had at a cellphone store. Transferring my phone was a very arduous process but Abram kept his cool and was very professional. Reccomend this guy to anybody!
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June 2023 by Adam Mansell
Jaime and the team were so great. All staff were smiling and engaged to whoever they were speaking with… love that. Thanks for helping my dad out get his phone online in the USA
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May 2023 by Lillie Taylor
I was very pleased with the with the service I received from Gio. He was very patient and kind. Some of his co-workers shouldfollow his example. You distinguish yourself from other cellphone companies, by providing excellent customer service.
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March 2023 by Randall Pearce
Kenlisse was the best she answered all my questions, she made my TMobile experience very easy.
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January 2023 by Elisa Santiago
Dropped by the Culver City Westfield location last night. Jaime was Amazing! So nice and helpful and patient!Thank you for making my switch from android back to iPhone easy and quick.
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December 2022 by Patty SPARKLES
Amazing CUSTOMER SERVICE? Thank you Brittney & Colleen for your help! Brittney you went Above and Beyond to help us. You Guys Welcome in Every Customer, very nice employees, willing to help and inform you.
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October 2022 by Christopher Cabrera
I was welcomed as soon as I stepped in with a smile, the air was cool, the service was just splendid. I have never walked in to any store besides T-Mobile that I know greets and treats me the best. Wow I am astonished of how professional the individual was the assisted. Thorough, accurate and efficient.
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October 2022 by Belinda Williams
The worst customer service experience. I DO NOT recommend this company at all. They were equally awful in person and via phone. TERRIBLE service.
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September 2022 by Belinda W.
DO NOT COME HERE. I ran in first thing in the morning to upgrade my phone. After being more than patient and paying to get it done, they said not only could they not get my new phone ready in store or order it, they also couldn't refund my money I had just paid in store. MAKE THIS MAKE SENSE. I'm exasperated after spending nearly two hours here away from my newborn to get absolutely nothing accomplished. THIS IS THE WORST EXPERIENCE I HAVE EVER HAD AND THEY SHOULD BE ASHAMED.
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September 2022 by Kal Fisher
its been about a month since my partner and i switched from verizon to t mobile – a decision we felt slightly insecure about making as long time verizon customers - but from the moment we entered this t mobile location and were greeted and helped by the agent (who's name i believe was jamie but if thats not it, im so so sorry, the staff generally was fab but Jamie was particularly helpful and awesome) - any doubts about switching service providers fell by the wayside. i was reminded of the fact that i meant to write this review a month ago and forgot by an alert that the first bill from t mobile was coming due. the bill is lower than it had been under verizon, and so far the service (esp 5g and home internet speeds and connectivity) has been smooth sailing, consistent and faster than verizon. its been a win win win, or however one would describe the trifecta of great service, competitive pricing and reliable connectivity. if you live near this T mobile location, though there are other stores nearby (and this one is inside the mall which can be daunting) - i couldnt recommend turning to the folks at this location with any questions or needs you may have, our entire experience from enter to exit was chill, we felt zero pressure to sign up for this or that extra thing, and we felt taken seriously despite both my partner and myself being both queer and introverted, like were both very used to being cut in front of in lines, and that was 100% not the vibe here, which was beyond appreciated.go to this store! and be lovely to the staff cause they are lovely people.
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September 2022 by Oscar Vasquez
Miguel and his manager gave us superb service and we transferred over to T-Mobile because of them and their great offers . Thanks guys
