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March 2024 by RICHANDA Griffith
Best service
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February 2024 by Jim Reisman
This UPS Store has been around forever, owned by the same family. They are extremely service oriented and an absolute part of the community.
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November 2023 by Manisha Shahane
Thank you! The team at this store helped me 4 days in a row as I was clearing out a storage unit and shipping all varieties of items. A special shout out to Trevor especially on all the days and also to Adrian on day 4. The first three days I went directly after the storage unit closed at 6pm in order to arrive at this UPS store as early as possible before they closed at 7pm. On my last day in town, I arrived at the UPS store earlier in the day before my flight and they worked with me to estimate the cost of my final shipment so that I could continue onward to the airport. I appreciated your going above and beyond to work with me. It meant a lot to me to have your support during this transitional time!p.s. bring along some cash as they have a tip jar in case you feel inspired to support all they do! I told them to get a Venmo :)
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October 2023 by Don Kim
Would not accept USPS package the way other UPS's do
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October 2023 by Faheem Faquir
I paid approximately $350 for the years access to a mailbox.I received an email of a policy change requiring additional information I could not provide.Adrian informed me that my mail would be held at the post office, therefore I requested a prorated refund.Adrian hung up on me after saying "we don't do that."I called back and a woman I believe named Shana tells me that I will continue to receive mail there but my account will be on heightened fraud alert.As I began to request the managers information, Shana behind to cut me off and rush me off the phone.This staff is rude and unprofessional.
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October 2023 by Larry Baird
Lots of convenient locations and consistently quick service. The ability to send Amazon returns is also very useful and saves a lot of time and money.
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August 2023 by Brian Chang
Was attempting to 1) print out a 2-page 8.5x11" return label, and 2) return something. I went online to the UPS website and submitted a print request. I showed up 15 min later to the store where they informed me that my print job would actually take 24 hours to process as it stated in my order email. No problem, that's my bad. I ask if they can print it there to which they say they can as long as I pay $2 extra. I e-mail my document to the store and wait five minutes, where they inform me that it still hasn't come through and it might be due to the store's spotty Wifi. At that point I feel like I've spent enough time there and can just come back later.The following day (24 hours and 20 min after I've submitted the print request) I come and ask whether it's ready to be picked up. The employee asks me if I've received a confirmation e-mail to which I say I haven't, but it's already past the 24 hour mark. He says he can't do anything unless I have the confirmation e-mail. I ask if he can help print it out. He says "I don't know how." I ask him if there's anyone who can help print it out. He says "I don't know." Another employee who was helping someone else was randomly listening in and volunteered to show the first employee how to access the print files online. The two of them go onto the computer where they find their login doesn't work. I ask if they can just print it from their email, and upon looking at their inbox, they tell me someone has already wiped all the jobs from yesterday. Fifteen minutes after arriving, I have somewhere else to be so am forced to postpone my mission to return my stuff until the next day.48 hours and 30 min after I've submitted the print request, I come back a third time, armed with a copy of the return paperwork that I've printed from Fedex (same day no less). I'm able to easily return my product, then ask if my documents have been printed. They say it still hasn't and haven't been able to log onto their online system. I ask if they can refund me for the print job. They say I have to go through the UPS website. I seethe.I submitted the print job on 7/30. It is currently 8/5. I still haven't gotten a confirmation e-mail. Only reason that this review is 2/5 stars is because one of the employees was genuinely trying to help me. Do not recommend this UPS for anything besides dropping off packages.Update 8/7: got an email yesterday stating their online print system but that they could refund the purchase directly. Called today and got it taken care of. Still not happy about the printing experience, but props for fixing the payment.
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July 2023 by Trevor H.
My family and I have been waiting outside for the past forty five minutes because we're awaiting the notary yet cannot wait inside because this particular facility chose to only allow four people within. They also prohibit appointments for such services. Why must we wait in the hot sun? Why can't this be accomplished expediently? There's nothing reasonable about this. Others are continually helped thus preventing the line from dwindling to zero, thus making this whole process impossible. We arrived right when they opened anyway! Avoid this facility at all costs!
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June 2023 by Dth S.
ONLY IFFFFF the line at this location wasn't like 100,000 miles every time!?! I think this is the smallest UPS store I've ever seen- even the sign only says they allow just 4 people inside at a time!!
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March 2023 by Juan Nader
The worst UPS store I’ve ever been to. I’ve been a UPS customer for 10 years and this store simply has the worst customer experience. There were three people at the store and not one could care about me dropping off a package. Apparently they didn’t have the space (but you walking in can see there is). By the way, mine was a pre-paid package. They don’t care wether there’s another store near by, they don’t provide information on what to do, they don’t provide information on when you can drop your package again at the store. All I got was an “I don’t know” which I can understand translates to “not my problem”. Lack of empathy and simple the worst customer service I’ve received from UPS ever.
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March 2023 by Chai L.
The owner seen in the picture is theRudest person you definitely do not want to give business to this store. I have a package with a label all set to drop it off. I have done the same a few times before. One of the employees accepted the package he screamed at his employee and then at me YOU HAVE TO GO TO THE END OF THE LINE !I explained I had come a few times dropping the package as no transaction needed to be done. He screamed again. There is another friendly UPS nearby 4520 Sepulveda Culver City and same zip code. 90230.it's only a few blocks away is inside Advanced Auto Parts they are official and do all UPS Services. I was received with a smile by General Manager JamieMarshall who scanned my ups box. Put it in one of the shelves with many other ups boxes. Pick up daily. And off I went happy. Instead of waiting online for this a**** h. L eOwner guy who cannot deal with stress nor customer service and treats people like if he's doing them a favor. 7 blocks from there AdvancedAuto Parts has the new UPS license4520 Sepulveda Culver City CA. 90230310-754-3572. All those 5 stars reviews are fake are mainly done by employees. Don't waste your weekend. Give business to those who deserve not to rude disrespectful UPS BUSINESSES.
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February 2023 by Adri X
Don’t come here if you need a drop box. You have to wait on line even if you’re just dropping off.I had a return that was already packaged and labeled but when I entered they threatened to throw it in the trash. Sorry, but no one is waiting 30m to drop off a box.
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December 2022 by Rob K.
The owner is the rudest person I have ever dealt with. She refused to take my parcel even though Amazon said no box and no label and is obviously paying for this service.Luckily she will probably be out of business and no one will have to deal with her when Amazon take over their own deliveries and returns very soon
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November 2022 by Erynn Dickerson
This location is awful. Staff takes forever to do everything and they still have a 4 person max allowance in the in the store! Every transaction here is miserable and the staff are unhelpful and uninterested .
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November 2022 by Daisy Y.
Best services and best staff works here consistently and I'm thankful as a former business owner, landlord and regular person :) who's used all their services offered. What a difficult job they have especially during the holidays, years long pandemic and increased consumerism economy, but they stay calm, professionally collected and maintain a clean facility to boot. Thank you.
