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September 2023 by Linda White
We opened a new trust account due to the recent passing of my loved one. When we walked into the branch we were greeted right away. We met with Maeve M OstrowskiMUB - Analyst / Officer. Maeve was very professional, knowledgeable, personable, and compassionate all while multitasking. What took 3 weeks at Chase Bank, took us about an hour at this US Bank Branch, which was a great relief after what we had gone through at the other bank. I hope they keep up the good customer service.
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July 2023 by sandra Christopher
The best customer service I have ever received at any bank. Superior in every way!
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July 2023 by Sergei G
Highly qualified staff, very friendly and welcoming. No matter what questions I ask, they always solve them with brilliance.
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April 2023 by Narayan J.
The worst customer service in my entire banking life when you call the branch no one picks up the phone but prompts to you call 800 number Their business cards have no names only phone numbers i am so sorry to hear the Union Bank is margining with this US Bank unfortunately
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December 2022 by Annette M.
Just not up to par with customer service and communication. Why are there only 2 associates helping customers and 3 or 4 others milling about? I've only found two branches that are always on point and this one is not one of them. It's a desert in here and I'm not sure how this bank still exists.Is it franchised? Is that why the device is not the same at all branches? Go to the Marina or Westwood if you want any semblance of customer service.
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November 2022 by Rene Morales
Terrible service bad attitude from employees!!!
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January 2022 by Gabriela Payan
Love this bank been with them for years hardly any lines whenever I have a problem it is fixed right away never had a bad experience
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January 2022 by Joey B.
I had the pleasure of working with Brian Weimer, who helped me set up my business accounts. Not only was he the best banker I have ever worked with, but it was honestly the best customer service experience I have had in recent memory! Thank you Brian, you're the man!
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December 2021 by Sobeira Vela
Erik & Heather were extremely helpful and accommodating. I made an appointment for the wrong day and they were still able to help me add my husband to an account in less than an hour. Erik followed up with my husband and helped us later in the day via email, he reset our passwords and made sure we were taken care of. Thank you both for everything.
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September 2021 by Sobeira Castro Velarde
Erik & Heather were extremely helpful and accommodating. I made an appointment for the wrong day and they were still able to help me add my husband to an account in less than an hour. Erik followed up with my husband and helped us later in the day via email, he reset our passwords and made sure we were taken care of. Thank you both for everything.
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September 2021 by Robert M.
My wife and I had the sincere pleasure of meeting and doing business with Erik at the Culver City branch of US Bank on Sepulveda. Erik could not have been more professional, courteous, articulate, patient knowledgeable, and informative. So incredibly refreshing to do business with individuals such as Erik who possess such an impeccable disposition and rocksolid constitution. He truly made us feel like family and as if we had had an account at his particular branch for decades rather than simply opening up a new account for the first time at US Bank, Culver City. Gentlemanly and accommodating fits Erik to a "T". Thank you to Erik and his staff over at the Culver City US Bank. Blessings and kindnest personal regards to all,Robert and Jeanie
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September 2021 by Lauren F.
Erik helped me with a cash withdraw and online banking last week. He provided top-notch service. I'll be back to this branch because of his great customer service skills and informative nature. Thanks Erik!!
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August 2021 by J
Terrible customer service. One teller in particular Erika was rude to me and refused to help me after I expressed concern about her handling of a situation during a transcation.Update: I already spoke to customer service and they said they would advise the manager. Do you know what the manager did... nothing!
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July 2021 by Bonnie L.
2nd US Bank location I come to today to open a savings account tied to my checking and mortgage account. NO DICE. the one guy who looks like a banker at the desks sends me to the teller, he's only for business accounts. The teller tells me that I need to make an appointment to open an account. RIDICULOUS! You are a bank. Have bankers! Have bankers that are available to help your customers. If you have a brick and mortar employ your bank with bankers. Not rocket science. The banking business is really getting pathetic.
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June 2021 by David L.
The one ATM that they have is out of service most of the time I go try to deposit a check after they're closed. I would think they would at least have the ATM working when the actual branch is closed.
