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April 2024 by Chandler Flores
Val did an amazing job. Thank you to her and the amazing steps she did to help me.
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March 2024 by Chatosland2329
The staff there are helpful! And polite! Specifically Eduardo has helped me out with a few things more then once. In my opinion very professional and straight forward! The facility is well maintained and kept up with.
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March 2024 by Olivia Gonzalez
I normally don’t always post. But this time I truly felt it was so needed. The employees at extra space storage in Culver city are always so very kind and helpful. Especially Monique! Who went out of her way to help me with figuring out on my payment situation. She truly took her time and explained what would work best for me to dave me late fees! GREAT customer service, friendly and very knowledgeable! I give Monique ????????????Eleven stars and a Pow!! ?Thank you Monique!Best,Olivia
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March 2024 by Wayne Terry
-Too expensive-They changed their hours and now don’t open until 8 am, most other facilities allow you to get in at 6:30, useless if you are a business owner and need to get supplies early
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March 2024 by Juan Bertran
nancy was awesome!
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February 2024 by Roxanne Abella
5/5 stars specifically for Eduardo for helping me with my unit. Excellent service!I would give the facility itself a 3/5. It could use some features to make it a bit more accessible (i.e. automatic lights inside the units, available moving dollies for use, a timer to keep the door open while moving things in and out of the units).Also they restricted the gate hours so it really limits when/how the unit is accessed.
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February 2024 by Caroline Lund
Great communication and customer service
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February 2024 by Ramon de Souza
Received a call this morning saying my unit had been broken into. Staff was nonplussed and unhelpful, wouldn’t give me any information on what happened, or even show me security camera footage. Thieves stole my camera equipment and stereo, but everything else was left untouched, looked like they knew exactly what they were looking for. Oddly no other units near mine were broken into, but another one way down the corridor was also broken into, and that’s it. Don’t trust this place.
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January 2024 by Melody Haug Crawford
I have used Extra Storage in NorCal in SF Bay area on 2 different occasions and never thought twice as I locked up and drove away often leaving my items for up to a year without any worry. Sadly I cheaped out on the LA division of this chain and not even 2 months in my unit was burglarized. The lockers are wood and someone pulled the entire door mechanism off without even opening/or breaking the lock. I lost many items of value but mostly items that can never be replaced. They have a manager on property and they say they walk daily to do checks but THIS PLACE IS NOT SECURE. Not enough cameras to cover blind spots on doors with no code required for entry. You don't even need a code to get out of the gates. They remain open to the "renters" for hours after office is closed and it seems the management is not aware of what is going on in their own "backyard" . They say they are fixing things "now" but...Listen to your gut...when i rented the unit in Nov 2023, there were beer bottles all on the INSIDE and there for days outside the entrance to my section of lockers and this gave me concern since all other Xtra Storage places were fairly pristine but i was on a tight deadline. When i had to fly back across the country to take care of this last week, there were more bottles. I mentioned it and was told someone is trashing the place on a regular basis possibly a "renter". It's a little thing but it is someone disrespecting the location and they can't even control that! so PLEASE do your research. Go down the road to the places where SECURITY IS PRIORITY. Where there are steel unit doors and the place is kept clean and under tight supervision. Where management CARES about disrespectful pigs and thieves being on their property. I am heartbroken about this loss not to mention the costs involved to come out there. And i am sure, i will have a fight to get the full amount of coverage as i am seeing now as i start to make my claim, the insurance company is a part of this storage unit conglomerate. Protect your things if you love them and DO NOT RENT HERE even if they are a few bucks cheaper.
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January 2024 by LM Tiger
Natalie was friendly and helpful.
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January 2024 by Jen Love
Great facility. Most units have drive up access . Staff is super friendly and helpful.
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December 2023 by Maria DeRosa
I've always been treated right. Monique is the best!!
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December 2023 by Walter Ulloa
I was helped by th staff & they were helpful
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December 2023 by Dennis Gonzalez
Enjoy the customer service. Very helpful and always responsive.
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December 2023 by Jesus Garcia
Irene was very helpful. Great location, very convenient.
