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March 2024 by Melanie Moran
Great service from Fella!
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March 2024 by Zolile Vilane - Sealanyana
It was my first time in a ring shop, and I was unsure of which ring I should have chosen. From the variety styles of rings Zales had to offer, anyone could have probably tell I was a bit overwhelmed. Thanks to Fella she made the experience worth it. She was so patient, understanding, and has a great personality. Overall, I can't thank her enough.
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March 2024 by Nakia Burks
Juana takes care of me everytime. She's very helpful and always kind . And always meets my expectations with excellent customer service and cares about her customers.
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March 2024 by Tiffany Flournoy
Juana is awesome! She is always kind and helpful. If it were possible she should be cloned! The sweetest lady I have encountered at Zales!
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March 2024 by Evelyn Hernandez
Fella was great! She informed me well about the difference about lab and natural diamonds. She supported me in my vision for the ring I had in mind. I recommend you all to stop by! Great costumer service !:)
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February 2024 by Anthony Alcala
If you need any help at all, ask for David. He provided excellent customer service and resolved my exchange issue quickly and efficiently.
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February 2024 by Anna Shields
Juana has Exceptional Customer Service.
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February 2024 by Rebecca Canton
Bre was very professional, and knowledgeable. She gets a 10 with personality , and made the experience of purchasing my bride to be engagement ring wonderful.
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February 2024 by Michael Centeno
Thank you Bree she was very helpful and well informed help me get a watch for myself and necklace and bracelet for my girlfriend
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February 2024 by abraham garcia
Fella was very informative and polite loved her professionalism and honesty.
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February 2024 by Anthony S.
I live in the area and always heard good things about Zales. So I decided to give them a try and my business. My intention was to get a ring re-sized for my fiance. We wanted to go down in sizing. Everything was good from the beginning and professional. Mentioned it would take 1-2 weeks to see if the job can be done and to get an estimate. I was okay with that so I proceeded and after about 2 weeks passed. I asked me fiance to call just to get an update and they mentioned they'd call back. About 3 hours later the same day I get a call and said it was ready.I found that to be a bit odd since either it was already there and they forgot to communicate that or it just was a coincidence it got there a few hours later due to shipping. I can understand mistakes like that can happen so im not worried about that. When they called they told me it was going to be $500 for the re-sizing. I mean that's a bit absurd and I was at work so I said okay and hung-up. Now in my mind I was told I'd get an estimate for the re-sizing before the job to be done and that was not the case. They did the work anyway.I called a few days later and spoke to a woman named Bre. I explained my situation about why I wasn't contacted about receiving an estimate before the work to be done. She mentioned since I signed the work to be done they did it automatically when I thought I was supposed to get an estimate first which I tried to explain. Then I brought up why it being so much ($500). She mentioned that's the price they set for re-sizing.So I tried to explain if you knew the set price then how come I wasn't set that expectation in the first place. First I'm told one thing then Bre is telling me another. She then had an attitude as I tried to explain that to her. She then gave me two options.Either I could come to the store and pay the $500 or pay $50 to have it sent back and get the work un-done. After her attitude and misleading. We both went our way and ended the call. About a week and a few days later I called back and a gentleman answered my phone call. Initially I was going to call to get the work un-done and take my business elsewhere. However when I called a gentleman answered and asked about the ring. He mentioned it was at the store and I asked him how much and he said it's $49.00I was thrown off by this and asked a second time if it's really that price and he confirmed yes. So I did end up going to pick-up my ring I got re-sized and the two gentleman that nite were very professional. That's why I'm giving it 1 star instead of 0 if I could.I'm in sales myself so I know how it can be like dealing with upset customers, but I felt bre escalated the situation instead of the opposite and felt as if trying to up-sell me for a service like a used car dealership. She ming sound friendly from all the reviews, but I'm sure it's just an act if you're actually interested rather than browsing. I don't normally write reviews, but if I felt like I was mistreated and not heard. End of the day everything was resolved by the two gentleman that nite
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January 2024 by LaRonda S
Bree ! Is so amazing ,So pleasant Have the best customer service ,and expertise at Zales .I will forever a loyal customer . Thank you Bree you are highly appreciated and recommend.
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January 2024 by Dionne Thompson
Fella was very nice and patience. Didn't pressure me on my decision on my purchase. And showed me things within my budget.
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January 2024 by Julia Leyva
David was very helpful and respectful service with a smile
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January 2024 by Jennifer S
Fella was great!! Took her time to show me items of interest and go over deals.