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January 2024 by Helena Snowden
Thank you to the staff for their caring, kindness with my cat Leo. He's very sick and Dr. Griesshaber did an incredible job of helping care for my bestfriend of 17 years. Praying he pulls through and grateful for finding Acadia Veternary Clinic.
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January 2024 by Yves LM
overwhelmed...disorganized...unresponsive....might be a good vet but don't go there unless you are an existing and satisfied customer... if not, look somewhere else to find someone who actually wants your business.
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November 2023 by Dove Z
I was early to my appointment and was able to get checked a little earlier than my appointment time. The vet didn’t walk in til like 45-50 minutes later. I would understand if there were others there but I was the only one in the clinic. I could also hear him on the other side doing things and the vet technicians speaking with him. I’m not sure why I was seen so late.The actual vet visit was a little awkward and started off a little tense for me. I didn’t really feel comfortable asking him questions as the questions I would ask he answered in an annoyed voice. I came to the clinic bc of the great reviews but was really disappointed.Even checking out was a long wait :( the vet technicians were nice and sweet.
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November 2023 by YVES LEMAITRE
overwhelmed...unresponsive....what a disappointment ... still owes me a refund for $250... dragging their feet ... not sure if it is incompetence or dishonesty... I am hopeing for the former and this seems confirmed by the constantly overwhelmed feeling I get when meeting the poor staff there
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October 2023 by H N.
First visit was told to come 1 hour earlier, but when I arrived early was seen 1.5 hours late… Also have not received a received for my payment (which i need to file for insurance claim) or quote for my dog’s dental surgery for over a week and a half despite following up three times.The vet seems great but the customer service couldnt be more disorganized… I was hoping this place would work out since it’s so close to my home, but will have to find somewhere else to go.
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January 2023 by Rajesh Ramchandani
We love Acadia for their friendly staff and professional service. They manage all vaccination records and send timely remi ders so we can keep our pets up to date with vaccinations and checkups. Very conveniently located in Cupertino area.
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November 2022 by Kourtney Kientzy Acutt
I am really sad to have to write this review because I originally really liked this vet clinic. Upon first coming there, Dr. Eric was extremely thorough and even called me personally to touch base, since it was the pandemic and it I couldn't go in. He also printed out pet report cards each visit, which I thought were adorable and informative. However, there is an extreme lack of organization in the front office, which has become so frustrating that I now have to leave. My dog has special needs and to get his medication filled every month took a minimum of four phone calls just from me alone, not including the pharmacy, as well as explaining every single month they had the paperwork as to why he needed the meds. Additionally, now that I have decided to go to a new vet, I have requested my pets' medical records four separate times to no avail. All other past vets (one in Davis and one in San Mateo) gave me the records within two days. It is a shame that there is such a disconnect in the front office system, because I really like this vet, but it just simply unprofessional.
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September 2022 by Matthew Jin
Even 1star is too generous for this place. I wasn’t even looking for a great place, just a normal would have been fine but just like all the recent 1 star comments, the staff here are very unprofessional and doesn’t know a bit about customer service. Here is what happened for me. I get a call from them asking to drop off my puppy early because they can not see her at her scheduled time. I do a favor by rearranging my schedule to drop off in the morning and picking her up around 3pm. Told them my pick up schedule is very firm as I have to pickup and drive kids around from school. No call all day long and I tried calling from 2pm feeling nervous about my pickup time and no answer. I decide to cancel all my afternoon schedule and head to the Vet at 4pm and waited for 1.5h and finally they open the door. By this time I have seen several people come and leave and 2 others waiting before me. I wasn’t going to get upset because I understand things happen but I was at least expecting them to at least apologize for what happened, but even that was too much to ask for…. They were completely oblivious and acted as nothing happened and just asked me to pay. At that point I just lost it. Even after confronting, no apologies but instead a cold stare as if to say I don’t care, just give me your money. For those who is reading this, please save the hassle, stress and money and avoid this place even if this was the last Vet on early. Oh I forgot to mention that they charged me for leaving my puppy for a day as well. I can go on and on but I will stop here.
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August 2022 by Jeremy Chou
My golden retriever and really enjoyed our first year with Acadia. Things have gone rapidly downhill since then.They seem to be significantly understaffed and overbooked; wait times for appointments are sometimes 30 minutes to an hour (thats time spent waiting, in the parking lot, just to go in for a pre-scheduled appointment). The appointments themselves you gotta wait 2-3 months for (though I am finding, is not that uncommon in the Bay).I wish I could say better things about them because they genuinely seem like good people… but I’ve now spent the last 8 months trying to track down my dog’s medical records and this is the last straw.Called their number close to 30 times, at all different hours, not once have I connected with a live person and not once has a voicemail gotten answered.Go ahead, call them now, I guarantee they won’t pick up.
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August 2022 by Kourtney Kientzy
I am really sad to have to write this review because I originally really liked this vet clinic. Upon first coming there, Dr. Eric was extremely thorough and even called me personally to touch base, since it was the pandemic and it I couldn't go in. He also printed out pet report cards each visit, which I thought were adorable and informative. However, there is an extreme lack of organization in the front office, which has become so frustrating that I now have to leave. My dog has special needs and to get his medication filled every month took a minimum of four phone calls just from me alone, not including the pharmacy, as well as explaining every single month they had the paperwork as to why he needed the meds. Additionally, now that I have decided to go to a new vet, I have requested my pets' medical records four separate times to no avail. All other past vets (one in Davis and one in San Mateo) gave me the records within two days. It is a shame that there is such a disconnect in the front office system, because I really like this vet, but it just simply unprofessional.
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July 2022 by Serina N.
I live 2 minutes away from this veterinary clinic, so of course I decided to start bringing my dog here. After my first visit, Dr. Eric seemed kind knowledgeable and caring so I decided to stick with Acadia. Unfortunately, that has changed. My dog has a heart condition so I take him in for x-rays, blood work, and echocardiogram appointments, however, I rarely receive follow-up in a timely manner and sometimes I don't hear from Dr. Eric directly at all (unless I complain, text Kandie or email). In general it's hard to get anyone to answer the phone to make appointments or ask questions. I've called 6 times in a row (on more than one occasion) trying to follow up on appointment and medication requests with no answer. There seems to be some kind of issue with the front and back office, as they're extremely disorganized and typically aren't on the same page e.g. I've given notes to the front office about my dog's medication that never made it into the system for the doctor to review. I've also asked countless times to be set up with their online pharmacy, as they're consistently out of stock on my dog's heart medication but it still hasn't happened -- I was told they don't have enough patients that need the meds to keep them in stock (imo one patient should be enough to order a bottle or two). Even small things like getting approval for NexGard through an online pharmacy like Chewy is a pain to deal with. My orders on Chewy and Petco kept getting cancelled because they do not provide approval within a timely manner. I finally got through to someone named Gabby and after 2 phone calls and 2 email exchanges I thankfully got it approved through 1-800-PetMeds. FYI I've asked for paper prescriptions more than once but they were never provided. I'm sick of hearing "the doctor is in surgery" as an excuse for not following up. You have non-surgical patients that deserve your attention as well. If you cannot maintain a schedule that allows for follow-up, answering questions, picking up the phone or responding to emails, you should either hire more staff or stop seeing non-surgical patients. My dog deserves a vet that shows genuine care, concern and follows up on his health but unfortunately it feels like he's falling through the cracks at Acadia. I've reached my breaking point and will no longer be taking my dog to Acadia. I cannot confidently recommend this veterinary clinic to anyone and have removed my positive recommendation on Nextdoor. I've attached a screenshot of the latest email I sent them, which unsurprisingly hasn't been responded to in a timely manner. RE: I took my dog in Monday and was told I would hear back Tuesday, but it's Friday afternoon and I have had zero contact from Dr. Eric or Kandie about his echo. UPDATE: The doctor called me Friday at 2:52pm, I believe he's a good doctor and genuinely cares about animals, but his clinic has poor communication and time management which leads to less than ideal experience. I truly believe if they had an organized office manager things would be a lot different. Adding 1 star because I could hear the genuine concern in Dr. Eric's voice when I started crying on the phone due to my dog's condition.
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June 2022 by Jeff Eirich
I have been going to Acadia for about 20 years. Eric is an ok vet but there staff and service is terrible. I am leaving them because I can not get ahold of them. Scheduled an appointment online a week ago asking that they give me a call because of a problem I was having and they never bothered to call back. This has happen more than once. Their mailbox is always full. Also, if you have a major problem with your dog Acaida is not the place to go as they have limited knowledge.
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June 2022 by Dia Shepner
Friendly ,courteous ,and effective. Always trying to figure out a way to help us and accommodate Our pets. Thanks so much. :-)
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April 2022 by Hayeon Yun
We've been coming here since we got our dog 5 years ago! We now have a new addition of a cat as well and the service here is always so great. The workers remember our pets by their names and take great care of them and make sure that they're in and out efficiently without causing extra worry and anxiousness for our pets. Great friendly staff! Highly recommend.
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February 2022 by Hilary L.
I have taken my animals to Acadia Veterinary Clinic for more than thirty years, long before Dr. Griesshaber took over from Dr. Jones. Fortunately I had never experienced an emergency and the clinic was always well staffed with competent and friendly employees. Then Covid hit. Dr. Griesshaber is the only vet and he seems to have only one vet technician and an assortment of young ladies who I believe are high school students who assist in the afternoon. One is enormously lucky if a phone call to this practice gets answered or a message ever gets a response. Recently one of my cats started vomiting in the afternoon. I thought she had eaten something that didn't agree with her but it became clear in the evening that she was not getting better. I took her to South Bay Animal Hospital after hours and they quoted me $2500.00 to run labs, x-rays and a few other tests that became a blur as I was focusing on the hefty dollar amount. The office visit alone was close to $200. My cat seemed stable so I said I would take her to Acadia first thing in the morning. Amazingly the phone was answered at 9am when I called and I was told that they had no appointments and the cat would have to come as a day stay. I was told that the doctor's first appointment was at 9:30am so to be sure to have her there by 10am. I assumed she would be seen after the first appointment. She was not examined until well into the afternoon. Labs and x-rays were done and I was told to pick her up at 5:30 pm and that the doctor had seen nothing out of the ordinary on her x-ray but the x-rays and labs were sent out for review and would be back in 2-3 days! My beautiful animal wasn't eating or drinking and by the next morning I left them a frantic message that she was getting worse. By 4:30pm I finally got someone who picked up the phone and told me, giggling nervously, that someone would call me back asap. I finally got a call from the vet tech at 8:30 pm and was told that the cat's liver functions were up and the radiologist had diagnosed a diaphragmatic hernia which needed surgical repair. I never once spoke to Dr. Griesshaber in person. I spent the next half hour frantically looking for a surgeon at every emergency clinic within fifty miles. A few clinics were so busy that they had closed their doors to emergencies and there wasn't a surgeon to be found. My husband and I rushed her back to South Bay Animal Hospital where the quote for the surgery was $15,000.00. We sat in the car combining credit cards to come up with the amount needed. They said they would stabilize her overnight and do the surgery at 8am. They didn't get her into surgery until 2pm and she went into cardiac arrest on the table and passed away. On our way to pick her up, we ran into Dr. Griesshaber's vet technician who was leaving for the day and we told her what had happened. It took Dr. Griesshaber another three days to call me to discuss what had happened. The radiologist stated in his report that the stomach was not visible in the abdomen on x-ray and it appeared to be in the thoracic cavity. My question is why Dr. Griesshaber, who has been in practice for more than 15 years, missed this when he looked at the x-rays. We could have had the cat in surgery on day two instead of day four. A message to Dr. Griesshaber ... I have said this to your face so it shouldn't be news. You cannot run a successful veterinary practice when nobody answers the phone or returns calls. Now, mistakes are being made and unfortunately my poor cat suffered the consequences of you being overworked and understaffed. My heart is broken at the loss of her in our household. Like an idiot I persisted and tried to make an appointment to get follow-up labwork required on my other cat following treatment for hyperthyroidism a year ago. It's been two weeks and the call I was promised to set up an appointment has not yet happened. Fortunately, I have found another vet. Lab results were delivered in a phone call by the vet within 24 hours. There were numerous competent and friendly vet
