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February 2024 by Sungho Park
Sarah helped us very kindly even though we arrived late to our appointment and our visit took long and even passed the bank close time. She patiently supported our need and I truly appreciate her!
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January 2024 by Baskin Senbaslar
Slow and not helpful
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September 2023 by sion cheong
The worst customer service by the current branch manager "Brian Pham". He is indifferent to customer problems, try to solve problems by having subordinates, and have no interest in customer problems and difficulties.
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September 2023 by svsnathan
Please avoid this branch , you will be treated rude in the front desk it self , He simply asked to close the accont , I don't have zero rating , thats why 1 !!!
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July 2023 by Beth H.
I try not to actually go inside banks these days, but given that my purse was stolen yesterday I needed to do so to get some cash. I was met by an individual who identified himself is Brian Pham he also told me that he manages the bank There were people in there being seen by financial advisors, but I was told I could not get cash. They had no tellers working. What is the point of having your money in a bank in an institution that doesn't have people to do the teller position? Apparently this branch can LOAN you money but not give you your own money. Maybe Brian should not be the face of this bank
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December 2022 by Liana࿔
Save your time and go somewhere else , they only want to help for open account, otherwise you will wait over 1 hour, and no one in front.
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November 2022 by Yan L.
Save your time and go somewhere else , they only want to help for open account, otherwise you will wait over 1 hour, and no one in front.
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July 2022 by Rory K.
Came in to cash a check and I can't believe how long they made me wait. They said they had to call and verify the check. How long does that take? Literally had me waiting like 45 mins to cash a check. The whole time they make you feel like you did something wrong. I can't stand Bank of America and their staff. On top of that they charge you to cash your check. Used to charge $5 now they charge $8. What a bunch of crooks. Why would anyone want to bank with such a business as them. Don't recommend this branch or this bank to anyone. Stay away
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August 2020 by Di Z.
It's the best experience of my life. We came there today. Maggie Chen gave us some advice. Not only about financial but about life. She likes my best old friend. I hope can be there and talk with her again.
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July 2020 by Huy T.
The tellers here try to extrapolate too much sensitive information from us. They ask me what I use my bonus check for and they ask what kind of business I do? They Constantly Pressure me to open a business account, but I keep telling them that I already have a bank with whom I use for work. They also try to get me to Transfer my mortgage loan to them. Lastly, they need to stop pressuring me to open more credit cards. I already have a BofA credit card. I don't need or want more, please. Let us bank in peace. Asking us for extraneous things makes this bank look desperate!
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July 2020 by Adrienne C.
No service. Not helpful. Not nice. Waited over one hour. I had a concern about the online security of my business account.Finally went to teller to make sure that my funds were still in my two accounts. Not pleasant either.Left bank.Prior experience with Puja at that location was excellent.Proceeded to navigate the customer service telephone line. Joe in South Carolina assisted me. Joe was excellent. I felt that joe in South Carolina assisted in securing my account. He took care of my concern.I have had similar experiences with Bank of America personnel. Bank of America loses an enormous amount of customer business because of this. But I also get a feeling that Bank of America AND their personnel don't care. It is as if I am not important enough for them.Unfortunate.
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July 2020 by J S
Closed when other branches have long line. BOA, this wfh does not work for you. We customers are waiting at your branch. We don’t work from home!
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May 2020 by Khiem T.
It has never been pleasant coming to this branch, whether it is before or after the renovation. The lines are always long, even pre-COVID 19. The people doing the check in are pushy about asking me why I'm in the line. I said that I needed to withdraw money. The lady asked me how much? It was none of her business, but she wouldn't let me go until I said the amount, which was several thousand dollars. Everyone in the line looked at me immediately, and I felt so uncomfortable. Yeah, as in "here I am; I'm the target with several thousand dollars when I walk out of this bank. Anyone want to steal my money in the cramped parking lot???!!" Ridiculous question to announce in public. This branch doesn't have the nice ATM function where we can pick what denominations we'd like to select our bills. If they had the option to choose $100 or $10 dollar bills, then I wouldn't have to waste my time in the long line, getting interrogated. I once had to deposit a check, and the teller kept asking me what I am going to do with that money! What business does she have to pry into my personal affairs? She even said the amount on the check, for everybody to hear. Very awkward for me. They always ask me to open another business account or use the money in my accounts for mortgage, and once again, that is none of their business. I just want to come in, get my errand done, and leave. Please stop bothering the customers. I am highly considering taking my accounts to another, more professional bank.
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May 2020 by Sharee
I am not sure if Diane Kim works at this location or not, but she is a Loan Officer that services the Cupertino Area. In my opinion, I would NOT work with her or trust her. She is very unprofessional and unreliable and might even be dishonest. I sent her an email, cc'd my husband and bcc'd myself. 3 or 4 days later, no response. Reached out again, she claimed she never received the email. Everyone received the email, accept her. Sent her (forwarded) the email again and instead of her responding to the 5 simple questions, she asked us to call her. Told her I had a busy day, wouldn't be able to call by evening, she then says to call her that night. Annoyed, I outright asked her if she had a problem answering the questions in email. She answered, but wouldn't give me interest rates. Said she couldn't, but I ended up finding them on the website. SHADY! I then sent her an email asking for her availability for us to call, 3 days later, no response. I would not dare do business with this woman. To unreliable to be trusted, in my opinion.
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March 2020 by Jay T.
This Bank of America branch has friendly tellers. The challenging aspect is that they have very few staff members available, so that the lines get very long. They used to be open until 6 pm, but now they close at 5 pm. This makes it nearly impossible for people to come in after work. The lines on Saturdays are extremely long as well. The hours for Saturday are so limited. It would be nice if the tellers don't aggressively push the customers to get mortgage and business loans, every time we come in. Folks just want to get their errands done, without getting bogged down by the bank's agents. Lastly, some ATM's let you choose what denominations we want for the cash withdrawals. This branch's ATM doesn't provide this key service. We then have to wait in line for the teller, which is highly inconvenient. Thank you for listening to customer concerns, to make the BofA visits more pleasant. Hope that this feedback is helpful in making improvements to the bank.
