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January 2023 by Martin Edward
Kind and cooperative staff (from the Associates to the Managers) - they want to help a customer while maintaining integrity and demonstrating professionalism. I’d recommend. [5/5]
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November 2021 by Jana Bright
Did not even know the limit of how much money you can retrieve from the ATM...Ridiculous.
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May 2021 by Todd Baker
Fantastic Location in the heart of Silicon Valley. Very Nice Staff. Ask for Connie the Branch Manager.
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February 2019 by Juls Y.
Deplorable. No privacy. Rude and hostile female Asian teller encounter. Bank elsewhere.
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September 2018 by Ed Y.
Visited this branch several times and I Love their customers service skills. Everyone is so friendly and knowledgeable. Don't have to wait long unlike my old large big bank. I was able to get a home equity line an in less than 3 weeks.
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May 2018 by harry hilton
Take your money and run. The clueless staff here is a joke!
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May 2018 by Ted Rush
This has to be one of the worst and most bizarre banks I have ever been to. Staff at this bank do not answer the phone and did not reply to any of my voicemails. They made opening account next to impossible and I almost gave up. Here's a summary of my experience: 1. I tried opening a business checking account and rep. Adela Valencia was fumbling with papers most of the time, not knowing what was needed. She had rep Justina from mortgage help us with the application form, and she too was clueless. 2. After the account was already opened, Adela was very unprofessional. She asked invasive/personal questions unrelated to the business, for instance what my race was? What cities do I reside in? She went on to talk about her own personal interest which I was not interested in. I took time off work to open a account, and both reps added extra time by talking about themselves and forcing us to hear it. 3. She gave us problems when we only asked for only 2 additional temp checks, implying something suspicious was going on. I don't know of any business that can function with only 2 checks? She gave further problems when I did a half check($5000), half cash($8900) deposit. The purpose of the deposit was to meet their 10k requirement. She knew this, but still asked why is there so much cash? Where did it come from? 4. The next couple of days I realize the cash deposit was never processed correctly and our balance showed $0 !!! I had to take further time to call customer service to get this corrected. Overall, the environment at the Cupertino branch was below standard compared to other branches. Staff was awkward, incompetent and unprofessional. They made something that should have been simple hard. I was there for over 1 hour and no other customers walked in, yet you have 4 staff sitting around doing nothing except socializing with each other. Their lack of knowledge caused unnecessary delays, 3 days to open an account, which is plain ridiculous. This would normally take the other banks 1 hour or less. If I was the owner of this branch, I would be very concerned and would never hire this group, they are turning off customers and hurting the company.
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May 2018 by Henry W.
This has to be one of the worst and most bizarre banks I have ever been to. Staff at this bank do not answer the phone and did not reply to any of my voicemails. They made opening account next to impossible and I almost gave up. Here's a summary of my experience: 1. I tried opening a business checking account and rep. Adela was fumbling with papers most of the time, not knowing what was needed. 2. After the account was already opened, Adela was very unprofessional. She asked invasive questions unrelated to the business. 3. She gave us problems when we only asked for only 2 additional temp checks, implying something suspicious was going on. I don't know of any business that can function with only 2 checks? She gave further problems when I tried to do a cash deposit to meet their 10k requirement. She asked why is there so much cash? Where did it come from? Very stupid. 4. The next couple of days I realize the cash deposit was never processed correctly and our balance showed $0 !!! I had to call corporate to make a complaint. Overall, the environment at the Cupertino branch was below standard compared to other branches. Staff was awkward, incompetent and unprofessional. They made something that should have been simple hard. I was there for over 1 hour and no other customers walked in, yet you have 4 staff sitting around doing nothing. Their lack of knowledge caused unnecessary delays, 3 days to open account, which is pretty ridiculous. This would normally take the other banks 1 hour or less. If I was the owner of this branch, I would be very concerned and would never hire this bunch, they are hurting the company.
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May 2018 by Jon Saunders
Don't quite know what Helen's (YP review) problem is, but my experience at this branch is nothing but excellent service and friendly people. So glad I dumped Wells Fargo!
