-
April 2023 by L H.
Beware of monthly fees that will be charged. I'm much better off at a bank that cares about the banking relationship.
-
May 2022 by Fred W.
Worst customer service. This is not a world class banking, and they don't care customer.
-
September 2021 by Jjj C.
I had been a customer for over 10 years. I never understood why so many bad reviews for this particular branch until more recently. The majority of the people here are good, but there are a few bad ones that give customers a really bad experience. The manager is always in hiding and what is her job. Sleeping in the back room????
-
March 2021 by Juan A.
Friendly and knowledgeable staff. Personal banker that helped me took time to explain all the benefits about the promotions I inquired about and introduced me to his manager Liz Perez. The manager is wonderful and very accommodating. Great and friendly branch; this branch will definitely be my go to.
-
August 2019 by Andrew C.
The best bank in the world, besides my own Bank of West. Everyone is an angel here. This place is truly heaven on earth. Beautiful and brilliant, fast and precise, beyond infinity and perfection. I love you all :)
-
July 2019 by Yunlong Q.
I hope there is 0 star on yelp. This is by far the worst bank I've ever been to. We are trying to close a CD account we went there by Saturday morning and got told they can't do it until the manager comes and the manager won't come till afternoon where they close at 2pm. So literally there is a 2hrs window when you can capture day rare manager. Then we called the phone number trying to close it. They said yes and they can do it immediately. Then the 2nd day we found that the account isn't closed correctly. We have to call again the. This whole thing messed up the history. Later on we have to prove the money we got is transferred from the CD account becuz the stupid system or them made the operation like we took the money out and put into the other account. The transaction history is broken. And the manager just tell us they can't see any history even without looking at the account. Until we insist to show us what lever info they can get and we do see the info we need. Idk how they survived so long or the whole bank industry just as s*** as it is. Definitely will move away from citi. These whole thing wasted me a week. Not suggesting to anyone for sure.
-
June 2019 by Tim C.
Citibank fraud department is totally incompetent, I mean really really really bad, so I thought maybe the local branch manager could help me. But they wont even call me back. Actually I dont know why I tried since the Fraud department already told me the local branch wont be able to help me, but a call back would have been nice. I would encourage people to look elsewhere for a bank. I for one, prefer Start One CU. So Much nicer than Citi.
-
February 2018 by Mike S.
This bank has absolutely horrendous customer service. When the teller needed to have a manager authorize a transaction for me, the manager ( some lady) just looks up from her desks and says "we don't do that." Even though specifically on the Citibank website it says they do and also on the American Express website it says that Citibank does. The worst part...I bought them from Citibank at a different branch. Citibank has always had the worst reputation of customer service. Take your money to a credit union, or diversify over crypto currency and watch...later people like that manager (who wouldn't give me 2 seconds of her time) will be jobless when banking truly becomes decentralized. Good luck lady! Surprised you can even be in that position. No wonder this location has 2 stars....still rather generous.
-
September 2017 by Lexy T.
Extremely aggressive individuals explicitly displaying level of stress and bad PR. Didn't know Citibank has become this desperate. Waste of a prime location.
-
September 2017 by E H.
Citibank is seriously the worst, and I say that having four credit cards with them (and a now defunct checking account). They have awful customer service for their credit cards (some of their procedures are seriously so archaic and outdated that it's unbelievable that in this current age of technology that they're still so incompetent). My latest issue is with this particular branch and my husband. They had a promotion last year where if you opened an account for X amount that they would credit you $600, so my husband and I opened our accounts and held our amount there the mandatory 3 months (actually, held it far, far longer than that), except when he went to go close his account, we discovered that he never received his bonus. We contacted Linh, who assisted my husband, who contacted corporate, and told us that a check would be sent. We never received one, so we contacted her again, and was told that the check would be canceled and resent and we would receive it no later than last week. Well, guess what ! We never received anything, and then today she told my husband that she was leaving the company (shocker) and that we needed to handle this ourselves. This is completely unacceptable as this is our money, and it's fraud on their part. I've actually reported them to the FTC and other places as we have waited months for a resolution on this. Citibank needs to overnight us a check, with interest. Now.
-
June 2017 by Jenny L.
I had an absolutely awful experience with Alicia. Clearly, I'm not the only one!! She has no business being in charge of anyone's finances let alone, be making money off of us. She makes big mistakes, takes no responsibility, and has zero compassion when her errors cause great hardship to families and estates. With all these reviews about how terrible she is, how does she still have a job?!?!
-
September 2016 by Lizzy D.
This bank needs a new management/staff! I have dealt with Alicia multiple times in the past, she's by far the most unprofessional executive in this branch. Makes me wonder how some people get a job in the first place!
-
September 2016 by Yean L.
The store manager, Su, is very friendly and efficiently. Besides, every clerk in this branch is very helpful. My husband and I opened a checking / saving accounts, credit cards were done very smoothly and accurately. We awared there were lots of customers visiting this office. The clerks were very busy but always served with patience and smiling face to help customers. GREAT SERVICE. My personal's point, this branch needs to expand to handle the increasing customers.
-
August 2016 by Aditi B.
I had applied for a credit card through this branch, with an executive name Alicia. On my first visit, she did help me, but further along the application, she seemed not so interested. I had submitted all the necessary documents at the time of application, but still got a reply from the bank asking me for the same documents. When I asked Alicia if she can help me again, a week down the line, no answer to my call or email. Never replies to emails in the first go, need to keep asking her questions again and again. Never replies or calls back when a message is left for her on the bank phone, for the most part calls answered by her colleagues. I understand that the bank has certain policies while processing the credit card applications. But I don't understand why the people from the branch cannot give proper answer to any queries. Decided, not going ahead with the application. Sorry Citibank, you need to train your employees better. Update : I emailed this executive yesterday saying that I will not be going ahead with the application, I got a quick response from her saying "I do apologize and I regret losing your business. I have attempted to keep in contact with you but do to the high volume of clients I have had little time to do so. If in the future you need any assistance please do not hesitate to contact me." I don't know what to say.. happy to loose business are you Citibank?