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April 2024 by M Q
Update: thanks for your response! This store didn’t have the sandals in stock with my son’s size at that moment. Probably that’s why the attitude was so different. I don’t know the store policy. The sales said that the store doesn’t offer buying shoes with the requested size and I had to buy them myself online. So I don’t think this store welcomes us back. I am really upset about my experience here.Poor customer service. They spent a lot more time on helping the people ahead of us and behind us. We have been patiently waiting for the family ahead of us to finish. When it was our turn, they spent little time and then directly went to the next family when I still had questions. I hope that they can respect every customer no matter what.
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January 2024 by Mary Anne Pereira
Outstanding service, positive and excellent knowledge regarding sizing for a pre-walker!
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January 2024 by Anna S
Buyers, beware! The shoes, priced at $50 in retail, are being sold for $62.99 here. They justify the higher price due to sizing measurements, which I didn't receive.Upon discovering the inflated prices post-purchase, I attempted to return them. The owner agreed to a return but insisted on providing store credit, which I declined since I was aware of the overpricing. Despite my request, she refused to match the retail price, arrogantly stating, 'Take the store credit, keep the shoes, or dispute the credit card charge.'When I purchased the shoes, the clerk did not explain the return policy; they only accept returns for store credit. Shouldn't they have informed me, especially when buying two pairs of overpriced shoes? Why should customers pay more than the retail price, especially over 20% more?Avoid this place if you don't want to overpay compared to retail prices.UpdateDid you ask the customer to check and read the return policy before making a purchase? Why did the customer exchange for another expensive product that is more than 20% above the retail price?
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December 2023 by S W.
Howard's Shows is the best! I took my 2 year old in to have his feet measured. He started crying immediately, but the wonderful clerk was very sweet to him and calmed him down quickly. She was very knowledgeable and made sure the shoes were a proper fit. The store is very, very clean and extremely well stocked. I was impressed. All the employees working were professional and welcoming. The prices were extremely reasonable for great shoes with a professional fitting. It's so hard to find a kids shoe store, and they now have a lifetime customer in me! Thank you, Howard's Shoes!
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November 2023 by Rainbow Rae
Carla was a great help finding my baby girls new shoes. Knowledgeable, caring and happy to help. Enjoyed the selection and will be back here for her next pair. ♥️
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October 2023 by Haerin L.
The owner is a children shoe expert. Go and size your child's shoes from here. They only carry shoes known to be very comfortable.
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October 2023 by Rae
Carla was a great help finding my baby girls new shoes. Knowledgeable, caring and happy to help. Enjoyed the selection and will be back here for her next pair. ♥️
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September 2023 by Mina Vlasic
To say Karla is a miracle worker is an understatement. Howard’s Shoes for Children and Karla are the only combination that allows us to find shoes for our picky toddler. He refuses to even try on shoes from anywhere else. Karla is endlessly patient and truly knowledgeable. She even helped us when we were living across the country. We are so thankful to have found Karla and Howard’s Shoes, otherwise we would have a barefoot toddler on our hands. ?
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June 2023 by Shayna Katics
I was so impressed with the service I received from Carla. She was very knowledgeable about things I didn’t even know were factors in choosing the right shoe for my daughter who has to have orthotics in her shoes. She was also so kid friendly my daughter didn’t even put up a fight trying on all the shoes!
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June 2023 by Jazmin P.
I don't want to discredit the store or it's employees. However after a visit to Kaiser (same day ) on behalf of my son whom has Down Syndrome. We didn't love the selections here. Although the friendly staff person tried her best we were looking for something with a "supportive back aka a high top shoe " specifically no shoe laces and in his size . There were limited selections with this request and seemed to have 5+ in sizing . We even gave a few shoes a chance we tried on at least 3 different shoes but some still had laces when we had requested no laces .. Overall we ended up going with a purchase on Amazon . - this post is long over due .However if Kaiser pediatric podiatrist department sends you here .. I'd double check on Amazon since we were told "AFO's " would be too soon for our 2 year old son whom had low muscle tone . The supportive backing and "stiff" nature of the shoe we found is T21 approved by us .Happy shoe hunting !
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June 2023 by Violet A.
They were great! I enjoyed getting to have my new Walker try on a bunch of different shoes before picking the perfect one. The staff was knowledgeable and it made me feel much less stressed trying to find the perfect fit for my 13 month old. It was quick and easy. They even signed us up for a loyalty program so we will for sure be back to buy my daughter shoes here!
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May 2023 by Jeanette Perez
Today our family went to buy my daughter her first pair of walking shoes. The store clerks were initially busy and when they were able to attend to us they were incredibly knowledgeable and helpful. The clerks sat with our family to make recommendations over what they found to help her the most with her early steps whole also protecting her feet. Throughout the process they would regularly check in with how she was feeling and encourage her to walk in a friendly manner of which my daughter enjoyed. They noticed she had difficulty walking and we explained her special needs of which include poor muscle tone and they made recommendations of using high tops to support her style of walking. I would have NEVER had that sort of experience at any other store that sells children's shoes. Today was a wonderful experience and although pricey, it for our first and only daughter with special needs, and it was priceless. ❤
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May 2023 by Maria Montanez
They have a great selection of shoes. Karla is very friendly and welcoming. Amazing customer service something you don’t get in many places anymore.
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April 2023 by Sarrah N.
I don't leave reviews very often, but I felt I had to after our visit to this store! This is by far the best shoe shopping experience I have ever had. My son is two, and usually does not have the patience to try on more than one pair of shoes. I've always struggled to figure out the right size/type of shoes to buy for him. This time we needed indoor/outdoor shoes for school, and really wanted shoes that would be good for his foot development. Carla is incredible with kids and somehow managed to get him sized and also to try on about 7 different pairs of shoes! The store is super child friendly and he was running around to test each pair! She was very knowledgeable and helped us find shoes that met all of our requirements. I wish I had come to this store sooner rather than struggling to figure this out on my own!
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November 2022 by Tiffany H.
very bad store , over priced... not kids friendly. can't refund only store credit.... what kind of the store ? unbelievable can't do refund without tell customers. no one will buy those expensive shoes compared other store.
