IN Self Storage in Cupertino is known for its straightforward and fair approach to storage. The business offers clean and secure units with flexible sizes and 24/7 security, making storage accessible and easy. Customers appreciate the clear, no hidden-cost pricing, which aligns with their No Nickel-and-Diming Pledge. The staff, including Jane and Leslie, are highly professional, knowledgeable, and always accessible, providing excellent customer service and ensuring a smooth process. Many reviews highlight how quickly and efficiently they set up storage units, with Leslie often praised for her courteous and competent service. Customers feel confident with the staff’s thorough answers and positive engagement. However, some note that units are upstairs, which can be challenging for those with heavy or numerous items or disabilities, and they suggest that locks should not be offered for sale directly to customers. Overall, IN Self Storage provides a simple, affordable, and customer-focused storage experience, with a reputation for genuine care and ease of use.
The units are upstairs which means you have to heft everything up the stairs yourself, and when you have a disability or have a lot of stuff that's really heavy it is hard. I think they shouldn't offer the locks to customers personally.
March 2025
I needed another storage unit, so I reserved a 10x10. Leslie got it all done in less than 10 minutes. She is very courteous, competent, and knowledgeable. During my first visit, she answered all my questions with thorough responses. I really like doing business with Leslie. If I need more storage, I definitely go with... read full comment
September 2024
Leslie is the best. Always has a smile and I look forward to seeing her when I come there. Hi Leslie! From James
