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January 2024 by Dawn M.
The young associates at this location were very nice and helpful. I bought foil balloons from Amazon for a party and they inflated them for me and were so helpful thanks so much!
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January 2024 by Nicholas Pun
Get your party balloons here! The store is like half stocked though.
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January 2024 by Vanessa R.
The Sales Associate Carlos was so helpful and thorough in helping to ensure I got the balloon set I was looking for. Prior, to helping me I could tell it was just him on the floor but even so he made sure every customers needs were met. I later saw another sales associate while Carlos was looking in the back for my item and this sales associate too did so well checking in on the customers as myself as they were coming in :).
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December 2023 by Love Dove
This place is a gem. I am so thankful I came there for decorations for my daughter's sweet 16th birthday. I wanted it to be perfect for her and I found everything here that really made her day feel extra sweet. The staff are nice and helpful, the store is fully stocked with everything to make your event extra special. Prices are reasonable and not busy when I was there, easy to get to and lots of parking. ⭐️
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December 2023 by Sandhya Y.
Very poor customer service, they had only one person working at the store when I stopped by, who was super unhelpful. Not willing to listen and help at all. Worst customer experience ever!!! Party city can do better job hiring more people to help at this store. Never coming back here!! Not worth a star
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November 2023 by Frankie Ning
They were out of helium for pumping 15 balloons. Plan in advance or go somewhere else.
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October 2023 by Breanna P.
This party city saved the day! I ordered some party supplies for my baby's birthday and while the store wasn't able to fulfill all of it, they were super helpful letting me know which other party city stores had what I needed. Their prices were cheaper than Amazon too. I bought a balloon from them and was gonna get it refilled for the day I needed it. WELL I was closer to a different store (not gonna say which location) so I went there and was told I needed to wait an hour to get my balloon filled?? That seemed like a lot of time to me... I waited because I had already given them my balloon, but it turns out it didn't matter anyway because the staff popped my balloon trying to inflate it, and then they couldn't replace it cuz they didn't have it. So, I ended up back at this Party City where they replaced the balloon and inflated it with no wait. I should have gone back here in the first place lol
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September 2023 by teresita padilla
Definitely best Party City I’ve been to. They have a HUGE selection of balloons available. Also all the party themes were stocked and lots of items. They had good deals on some of the stuff too. They were definitely short staffed, but employees were trying their best to keep up.
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September 2023 by Jessie Francisco
Came inside for birthday balloons and left with golden chocolate coins!"The only thing better than finding something you're looking for is finding something you weren't looking for at a great bargain."-Iroh
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August 2023 by Julia Bolotova
The problem I have with this store is with the staff. If I could rate this any lower than 1 star, I would. It took them about 10 minutes of looking at us to let us know that the register we can check out of was in another section. Not only were the employees incredibly rude, glaring and talking about my friend and I behind our backs in Spanish, but they also refused to honor the discounts that the store offers. I am shocked by the lack of unprofessionalism displayed by the staff here. I left the store feeling hurt and upset by this awful experience. I would strongly urge people to go to any other party city store until this store hires competent and polite employees and fires these idiots.
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August 2023 by Jessica Swart
Huge store, well stocked, and clean! Nicely displayed items, always in stock.
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August 2023 by Sylvia P.
Second time giving this place a chance and won't be returning. So slow and unprofessional. When I walked in the store, it reeked of weed. The employees were busy on their phones, chatting with each other rather than assisting customers, and were incredibly rude.
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July 2023 by Ioan Bacila
Lots of stuff that I really don’t know who wants it
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June 2023 by Rahul Jain
Very unfriendly staff , not sure what was their names.There was a long line the staff was busy filling some balloons for the shop and not for any customer. I had to told them to do so as I needed to get 3 balloons filled. Next they tied weights in the balloons very high and when I asked them to put it lower, they told me to do it myself. I had to tell them again to do it and then when they were not able to do it with ease, I pointed why I told them to do it instead of doing myself. They did not take it positively and reacted very rudely (especially the lady on the duty)Date - 2nd JuneTime - 12:30 pmPlease find the staff in Stevens creek Cupertino California staff and take appropriate action.
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May 2023 by Deborah Sharpe
RETURN process is Literally impossible online. I have entered the order number and every possible zip code the system could have and it doesn't recognize my order. 15 minutes Just trying to initiate a return and being unsuccessful will ruin your experience. This means instead of mailing the return I have to physically go back into the store to return a T-shirt that fit on a small female model in the picture but was an UNWEARABLE XXL in person.